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  1. 1. HOME WELCOME VISION LEADERSHIP SYSTEM GET MONEY CONTACT THOMAS AMAL Subscribe to RSSWow! I Guess Customers Are Like Honeybeesby Amal | on May 9, 2012 0 TweetWow! I Guess Customers Are Like HoneybeesOver the last few years I adapted a mindset to read more, not for the sake of reading but to doa better job of mentally messaging my mind and to developing a perspective with happeningsacross a wide spectrum of subjects and topics. That in itself is a major step for me being that Iwas never a diligent reader, something really needed to trigger my attention before I’d considertaking that step.While reading the latest edition of Forbes magazine I came across a section that caught myattention. It stated 72% of Middle Market Companies Expect to Grow Revenues Over Go Daddy!the Next Two Years. Really? 72% seems extremely high, sounds like an aggressive figurebased on the economy over the last 8-10 years. So I bit, I went to my computer and uploadedthe entire Forbes Insights “Inspired For Growth” informational book. But before diving head first Ihad to verify what a “Middle Market Company” actually is.According to Wikipedia, Middle market companies are those with revenues generally betweenUS$100 million and $1 billion per year. Others have defined it those businesses with revenue inthe $5 million to $1 billion range.[1]Initial research conducted by the National Center for theMiddle Market has shown that the U.S. middle market is made up of almost 200,000 companieswith annual revenues between $10 million and $1 billion, as of October 2011. Not the bestexplanation but I have a better idea.So as the reading goes I notice the section entitled,”Customers are like honeybees” by Don converted by Web2PDFConvert.com
  2. 2. Peppers, founding partner, Peppers & Rogers Group. My appreciation for the question & answergrew while reading because I agreed in totality, so I thought it would be good to share some Live Debt Free!excerpts & maybe you’ll likely feel the same.Customers are like honeybeesWhat do you mean when you talk about improving the customer experience? Thecustomer experience is the sum of every single interaction or interchange, whetherthat’s a web visit or mobile application, visiting your storefront or a distributor, using yourproduct or service, phoning for customer service – or increasingly, even when viewing orauthoring content about your company on social media. Customers don’t makedistinctions – they view any interaction within the scope of their total relationship. Sobusinesses need to do their utmost to optimize the customer experience and preventsimple missteps that can harm these relationships.What should midsize companies do to improve the customerexperience? The single most important thing you can do is develop an employee culture wherethe central mission is doing what’s right for the customer.Is there any other aspect of managing the customer experienceyou’d like to emphasize? The advent of social media is something that can’t be ignored. Thinkabout this: when a honeybee finds a food source, a flower, he goes back to the hive Postsand does a waggle dance. That dance is very sophisticated and it tells others in the hiveabout not only the direction of a food source, but also its distance and quality. With social media UUhhhmmm, Is It Me But Are These Artistbecoming more prevalent, companies will have to do a lot more to ensure a consistently Trying To Tell Us Something In Their Songs?positive customer experience. Otherwise, a lot fewer bees will come. Attending The Oscars? Or Prom? How AboutCompanies should require better treatment of the honeybees A Wedding? I Have The Perfect AccessoryI’m sure there are have been numerous occasions that we’ve considered recommending a For You…business but had second thoughts mainly due to the lack of customer service, the mostimportant aspect of having a business. Well maybe more business owners need to learn better I’m In A Deep House/ Disco Music Moodmethods pertaining to the treatment of honeybees. …Join Me As I Enter The Zone…Business owners talk to me, comments welcome. Please, please, please help the environment.It’s FREE, helps with cost savings and promotes small business growth, learn how here. To Be Comfortable, The Uncomfortable MustEveryone seems to have an opinion on something, lets hear yours while marketing your own Be Done…So I Became Uncomfortable Forcompany at the same time, here’s how. I currently shop on the web and make cash money About 10 Secondsdoing it, find out how here. Rich People Find Time To Make More Money, That’s Right I Said It. Here’s What Some RichTake a look at this chance to add more value to your life and whatever business you currently People Quoted…partake in. Simply complete the following steps, see how many of us study the most successfuland you’ll be on the same path we’re on now:1. Click here, and take the quiz.2. Make sure that you answer as truthfully as possible. Get Started Now! *Email3. Click here and register for a webiner4. Take notes, take action, and apply what you learn. start nowLeave me your thoughts in the comments below.JOIN ME ASAP! GO TO joinnow.itactuallyworks.biz NOW! converted by Web2PDFConvert.com
  3. 3. Again…GO TO joinnow.itactuallyworks.biz NOW!Become apart of the most elaborate and extensive blogging platform in existence…Currently exceeding 90,000 members worldwide…100% COMMISSION…did you read that? 100% COMMISSIONBe Smart, Think First….You Deserve More….Now You See What Will Help You Get EverythingYou Need And All Of What You Want..Come With Me Now!CLICK ME, provide the necessary information and let’s get to WORK!Check me out at rebelmouse.com/AmalequalshopesFacebook at Thomas.Amal.7This entry was posted in Empower NetworkTags: customer, customer service, honeybee, improvements, middle marketcompanies« Previous Post Next Post » About The Author: Amal A former latchkey kid leading to being INDEPENDENT, self-reliant, DEDICATED follow er in my belief, FATHER of 3 men, HUSBAND, somew hat EDUCATED, filled w ith HOPE, GRATEFUL for life, HUNGRY for SUCCESS, alw ays w illing to give a helping hand, community facilitator, school board member, experienced in various industries, ENTREPRENEUR and a MAN STILL ON THE GRIND.0 comments Sign in 2 people listening + Follow Post comment as...Newest | Oldest Powered by Livefyre converted by Web2PDFConvert.com
  4. 4. Company: Products: Support: The Vision, The Corporate Team World class training, from people who Got Issues? Contact us. You can Badass Compensation walk their talk, real people getting put in a support ticket here, and we’ll Want to work for us? results in their marketing, now, and answer your questions, live : Get Money Here. you can click here for proof. Simply Call: 1-888-262-1934Copyright © 2010-2012 Empower Network. Income Disclaimer | Terms & Conditions | Refund | Privacy | Contact Us | Support Desk | Member Login ShareIf you have any billing questions please contact our billing support team. Monday thru Friday 9am-5pm (EST) at: 1-888-262-1934 converted by Web2PDFConvert.com