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Even with the maturity of outsourcing, one of the most important yet often overlooked or minimized aspect of an outsourcing transaction continues to be the relationship management and governance model. The objective of the relationship management model is to ensure the anticipated benefits of an outsourcing relationship are realized in the most efficient manner. It must be based on the terms of the agreement and link the management processes of the two parties in order to govern the working relationship and achieve results. This article highlights the governance and relationship management model developed and implemented to support a sourcing strategy is the single most important factor in the realization of success in an outsourcing relationship. It also shares WGroup’s experience in advising on the creation and management of outsourcing relationships and governance and guiding clients in the development and implementation of sourcing strategies for existing contracts.