SAP Services Premium eEngagement to reduce costs of your SAP Operations Budget


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Discover how a customer can reduce costs to operate a SAP solution. Discover how to upgrade SAP solution at lower costs. SAP Premium Engagement ensures 24 x 7 SAP System Availability

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SAP Services Premium eEngagement to reduce costs of your SAP Operations Budget

  1. 1. Implement, Operateand Innovate better usingSAP Premium Engagement100% committed to 100% success.
  2. 2. AgendaMaximizing Your Return on Investment: CIO ChallengesSeven reasons to opt for SAP Premium Engagement1. New Implementation – Risk Mitigation2. New Features in Localization3. Rapid prototyping for game changing technology4. Technology Innovations - Upgrades5. Database Migration6. Adoption of Operational standards7. Mission Critical SupportPremium Engagement SupportSummary© 2012 SAP AG. All rights reserved. Confidential 2
  3. 3. Maximizing Your Return on InvestmentCIO ChallengesProject Phase Impact Solution Enablers How can SAP help in risk mitigation, provide • Sub-optimal solution access to product team, validate quality gates • Proactive Risk Mitigation • High Custom CodeAdoption of innovation Adopt new functionality released by SAP EXIM • Revenue impact • Customized Expert Services Bid Encryption for SRM • Opportunity cost • Rapid Prototyping Prototype for HANA, MobilityUpgrade Technical Upgrade : EhP 5/6 upgrade, Version upgrade, Database Upgrade • Risky Upgrade • Upgrade Coach Downtime Minimization • Higher Downtime • Reduced Downtime Loss to business Ensuring zero data loss, same or better performanceOperations Change Request Management, Job Schedule • Higher cost of Management maintenance • Enhanced Operations Support Test Automation • Higher cost of • Implementation of standards Data Archiving, System Optimization development tools and processes Sybase database migration • Lower productivity H/W Consolidation, Continuity Management Mission Critical Support© 2012 SAP AG. All rights reserved. Confidential 3
  4. 4. SAP PREMIUM MAINTENANCE PORTFOLIO100% committed to 100% successLevel of engagement SAP MaxAttention Strategic support partnership for continuous Lifetime business innovation and co-innovation SAP ActiveEmbedded Enhanced support partnership for optimization of solutions and accelerating adoption of game changing technology SAP Enterprise Support The Foundation to implement, operate and innovate better© 2012 SAP AG. All rights reserved. Confidential 4
  5. 5. AgendaMaximizing Your Return on Investment: CIO ChallengesSeven reasons to opt for SAP Premium Engagement1. New Implementation – Risk Mitigation2. New Features in Localization3. Rapid prototyping for game changing technology4. Technology Innovations - Upgrades5. Database Migration6. Adoption of Operational standards7. Mission Critical SupportPremium Engagement SupportSummary© 2012 SAP AG. All rights reserved. Confidential 5
  6. 6. 1. The SAP Risk Mitigation Approach Provides Technical Quality Management integrated in your project plan… Project based, proactive technical risk mitigation for SAP projects Implementations projects Upgrade projects Ongoing operational projects – Improves technical optimization, supportability, and scalability – Delivered by SAP Active Global Support – Customized to each project User GoLivePlanning Blueprint Acceptance Volume and Integration Test Test Design Baseline Test Initial Based on ASAP Configuration Data Load Methodology Discovery & Operations & Implementation / Upgrade Evaluation Continuous Improvement Technical Going Live Onsite Integration Business Check Feasibility Going Live Check Process Support Check SAP Performance Solution SAP Interface Optimization Operations Manager Expertise Volume Management Readiness Starter Pack on Demand Test Optimization Assessment Optimization SAP Service Plan © 2012 SAP AG. All rights reserved. Confidential 6
  7. 7. 2. Adoption of localization for India New features in ERP6.06Bid Security in SRM Logistics add-on for import exportSOLUTION OVERVIEW SOLUTION OVERVIEWCentral Vigilance Commission (CVC) India, has come up with the Manage export promotion schemes such as Duty Drawback, Advanceset of guidelines to mitigate the risk of security threats involved in Authorization, Export Promotion Capital Goods and so onthe E-Tendering process Handle export and import licenses end-to-end from application toThe same is addressed in SAP SRM Bid security by employing a closure including ANF forms creation, license assignment, utilizationcombination of security features and security best practices which and export obligation dischargehas resulted in reduced threat of data loss, leakage andmanipulation ensuring the users to perform a Secured E-Tendering Create all pre-shipment and post-shipment documents includingprocess Shipping Bill in exports and Bill of Entry in importsVarious security features such as the encryption/decryption with Manage letter of credits end-to-end in both imports and exportskeys, digital signature, access control and secured collaboration process - from application to utilization, amendments and paymentspace are incorporated in SAP SRM receiptsBUSINESS BENEFITS BUSINESS BENEFITSSecurity compliance for Data access and Storage through PKI Improve operational efficiency by automating the manual steps inEncryption and Decryption mechanism export and import processesData Authenticity through Digital signatures Reduce costs by optimizing the utilization of import licenses to save duty and tracking the timely receipt of export incentivSecured Control through encryption or decryption possibility forMultiple departments or officers to perform tendering related role in a Increase visibility to export import operations by capturingsecure manner with full accountability process data and reporting on key indicatorsAudit Trail through electronic Audit log of all role assignments anddeletions along with modifications to bid security features Improve customs processes by generating pre-shipment and post-shipment documents from SAP © 2012 SAP AG. All rights reserved. Confidential 7
  8. 8. 3. SAP Rapid Prototyping Service Identify your specific requirements with respect to future solution operations already during SAP Rapid Prototyping SAP software license (a 90 day test drive) Evaluate the value Environment of new SAP innovations for your business now Engineering Services Leverage the efforts and results on production environment to maximize ROI and minimize TCO© 2012 SAP AG. All rights reserved. Confidential 8
  9. 9. 4. Migration to a SAP Database PlatformHolistic Approach Based on Proven Best Practices Project ManagementThe related questions Define, drive and control milestones and Q- Will the new platform fulfill the high gates performance and throughput Architecture & Infrastructure requirements? Define the infrastructure and landscape How can High-Availability and architecture to fulfill requirements of the Disaster Recovery be ensured? migration as well as the operation after GoLive Will the SAP database seamlessly fit Migration Tasks into the existing infrastructure? Ensure that migration tasks are executed along What does it mean for the operations a proven plan and based on best practices for team? procedures and configurations How can downtimes be managed? Performance & Scalability What is the overall project duration, Ensure performance, throughput, scalability, what are related efforts? availability. What are the risks? Operational Readiness Ensure that procedures, tools and skills are adequate to run the new solution safely and efficiently © 2012 SAP AG. All rights reserved. Confidential 9
  10. 10. 5. SAP Safeguarding Services for Technical Upgrade Plan Build Run Upgrade Final Production Project Discovery & Blueprint Realization Preparation Cutover & Preparation Evaluation for Cutover Support Technical Technical Solution Transition Feasibility Check Integration Check Evaluation for Upgrade for Upgrade GoingLive Upgrade Custom Code Going Live Functional Assessment Impact Analysis Support Upgrade Check EHP Installation Downtime WAR Room Check Assessment Support Business Business Downtime Downtime Assessment Optimization Onsite/Remote Service Remote Service © 2012 SAP AG. All rights reserved. Confidential 10
  11. 11. 6. Operate Better with SAP Engineering Services100% Automated with Mission Critical Support Near zero downtime System performance Proactive monitoring Exception Workload distribution Business process of Interfaces / management performance queues Automation Availability Performance Quality of Data & Issue resolution Avoid failures within End user experience Data consistency Knowledge bases end to end business checks and procedures to processes Transactional / resolve issues process consistency Automated Job validation monitoring© 2012 SAP AG. All rights reserved. Confidential 11
  12. 12. 7. Mission Critical SupportThe Red Phone is one is a direct path to senior technical experts working on Production Down and similarly criticalsituations Calls for the most critical situations can be handled in this team Business Impact information is required to make a quick decision how critical your case isIdentify a Unit or Role with the following characteristics to call: Customer escalates issues to this unit Entitled to take actions for De-Escalation 24x7 Availability Your IT Organization SAP Backoffice Root Cause Analysis Teams Manager on Duty SAP Product 24×7 Hardware Sales Production SAP Development Support © 2012 SAP AG. All rights reserved. Confidential 12
  13. 13. Summary & Wrap Up
  14. 14. SAP Premium Engagements- A Bundled Expert Offering Risk Mitigation for New Initiatives SAP Solution Management Optimization o Risk Mitigation for new initiatives Technical optimization of the o Technology Stacks upgrade core business processes o Solution Manager upgrade supporting your operations SAP Empowering SAP Product Expertise on Demand Services and workshops, Support offering, that fits between large designed to help you provide end-to-end consulting engagements and regular support and maintenance for processing of incidents: the solutions that run When you need your business specific expertise Technical Quality Manager© 2012 SAP AG. All rights reserved. Confidential 14
  15. 15. Benefit from an Unlimited Expertise of AGS 5,900+ Support engineers Engineering Architect Engineering Services SAP Rapid Prototyping Customer COE Technical Quality Managers 176,000+ The SAP support organization is the only team continuously in touch with our customers, starting during the Customers implementation, continuing with operations and helping to innovate. There is no challenge we have not seen!© 2012 SAP AG. All rights reserved. Confidential 15
  16. 16. Summary: Why Should You Care?Customer Benefits… Partner Benefits… SAP co-manages risk of your project and Access to Product Development assures the success of your project Team Optimum sizing and right architecture of Reduction in Technical Risk of landscape Project Access to Solution Architects, Higher Customer Satisfaction Global Product Experts Sign off by SAP Reduction in custom development by Joint face with SAP to customer leveraging standard product features Onsite support during critical cutovers Access to Mission critical Support -30% costs for design, configuration, testing by early identification of technical risk of the project© 2012 SAP AG. All rights reserved. Confidential 16
  17. 17. SAP Premium Engagement Customers in India 845 Indian Navy ~ 30 active Premium Engagement Customers in India© 2012 SAP AG. All rights reserved. Confidential 17
  18. 18. QUESTIONS ?Ravi Shrivastav Jaydeep VanjariSSEM – Premium Engagement SSEM – Premium jaydeep.vanjari@sap.comM: +91 9811280166 M: + 91 9833432513
  19. 19. APPENDIX
  20. 20. SAP Premium Engagement Services Standard Services Optimization Services SAP Technical Quality Manager SAP Business Process Management SAP Feasibility Check SAP Business Proc Perform Optimization SAP Technical Integration Check SAP Continuity Management SAP GoingLive Support SAP Data Volume Management SAP Expertise on Demand SAP Volume Test Optimization SAP Interface ManagementSolution Manager Services SAP Security Optimization SAP Solution Manager Preparation SAP Software Change Management SAP Solution Manager Scoping SAP Technical Performance Optimization SAP Solution Manager Starter Pack SAP Remote Performance Optimization SAP Test Management OptimizationCustomer Center of Expertise SAP System Landscape Optimization Part I Evaluation ServiceCertifications SAP System Landscape Optimization SAP CCoE Primary Certification Part II Execution Support Service SAP CCoE Advanced Certification SAP Upgrade Weekend Support© 2012 SAP AG. All rights reserved. Confidential 20
  21. 21. SAP Premium Engagement Services Assessment Services Empowering Services Run SAP Assessment & Scoping Session SAP System Administration SAP Upgrade Assessment SAP SM 100 Solution Manager for Operations SAP Downtime Assessment SAP SM 200 Change Request SAP ESS MSS Modification Assessment Management SAP Maintenance Assessment SAP SM 300 Business Process Monitoring SAP Operations Readiness Assessment SAP E2E 040 Empowering Workshop SAP Solution Management Assessment SAP TE2E 04 Empowering Workshop SAP IT Planning SAP E2E 060 Customer Center of Expertise SAP Solution Transition Evaluation SAP E2E 040 Run SAP Workshop SAP Business Solution Improvement SAP E2E 100 Root Cause Analysis SAP Solution Operations Assessment SAP E2E 200 Change Control Management SAP Solution Transition Assessment SAP E2E 300 Bus. Process Integr & Autom SAP Custom Code Management SAP E2E 400 Technical Upgrade Management SAP E2E 500 Custom Code Management© 2012 SAP AG. All rights reserved. Confidential 21
  22. 22. Scope of SAP Support OfferingsDelivery Commitments According to Contracts 1/2 SAP SAP EnterpriseArea Deliverable Standard Support Support (18%) (22%)Continuous New releases and updates of the licensed software • •Improvement Support Packages • • Technology Updates • • Access to ABAP source code • • Content, tools and information material for software change management • • Guided self-services as part of SAP Solution Manager • • Content, tools and process descriptions for Application Lifecycle Management • •Message SAP Notes, Note Assistant • •Processing and Message handling including7x24 for priority „very high“ • •Mission-CriticalSupport Service Level Agreements for Initial Reaction Time and Corrective Action • • Global 24x7 root cause analysis • • Root cause analysis for custom code • • Support Advisory Center • •© 2012 SAP AG. All rights reserved. Confidential 22
  23. 23. Scope of SAP Support OfferingsDelivery Commitments According to Contracts 2/2 SAP SAP Area Deliverable Standard Enterprise Support Support (18%) (22%) Advanced Modification Justification Check, Custom Code Maintainability Check • • Support for EHPs Remote Services Remote services (GoingLive, GoingLive FU, OSDB Migration) 1 • • Continuous Quality Checks • • Solution Manager Functions for delivery of SAP support, software installation and maintenance, • • reactive support Usage rights for application lifecycle management functions 2 • • Usage rights for third party software that is operated in conjunction • • with SAP solutions Other Monitoring components and agents for systems to monitor available resources • • components, and system status information (e.g. SAP EarlyWatch Alert) methodologies, Test administration, test tools, pre-configured test templates and test cases • • content via the SAP Solution Manager Content and supplementary tools designed to help increase efficiency, • • e.g Implementation Guide (IMG), Business Configuration (BC) Sets Access to guidelines via the SAP Service Marketplace, e.g. implementation and • • operations processes and content designed to help reduce costs and risks Participation in SAPs customer and partner community • • (via SAP Service Marketplace)1 Additional deliveries of these services are available to all customers as chargeable single services2 Including for example Custom Development Management Cockpit, Business Process Change Analyzer and Quality Gate Management © 2012 SAP AG. All rights reserved. Confidential 23
  24. 24. SAP Rapid Prototype ServiceDelivery Approach – Experience Fast Successes Planning / Benefit Case Implementation Operations Program Set-up Clear customer- Plan for standard Set-up PoC Learn how to specific value- services infrastructure operate mobile added roadmap solutions SAP Solution Implement key Precise Manager aspects of EWA, measurements Roadmap with scenario(s) Remote (Before – After) Accelerators Supportability Expect up to maximum 90 days elapse time Test License can be included in the Rapid Prototyping Offering© 2012 SAP AG. All rights reserved. Confidential 24
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