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Every team has a customer.
You’ve heard of Customer Experience and User Experience. Now, allow Theresa Neate to introduce Developer Experience!
Your developers and tech staff are customers, too. They are both your customers when you provide services to them such as build and deployment tools, and customers of any external services and tools they use.
They’re also users. They are users of interfaces, tools, libraries and platforms.
As a highly skilled technology staff, do the rules of CX and DX apply to them?