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Evolving and remaining relevant as QA - TConf 2018

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Quality Analysts (QAs) are not there to assure quality.

They are there to analyse quality and quality practices and advise on approaches to system quality. They are particularly good at helping mitigate quality risks because of their trained ability to question what seems to be there.

They are neither the gatekeepers of the releases, nor meant to be the bottlenecks for testing, nor the owners of quality.

We always need testing and feedback, but do we always need testers?

Sometimes we do, and sometimes we don’t. This talk is knowing when one is relevant and then knowing HOW to be relevant. This includes looking after your career as QA and staying ahead of the curve and remaining employable.

Published in: Software
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Evolving and remaining relevant as QA - TConf 2018

  1. 1. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate How to remain relevant as QA 1
  2. 2. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate How to remain relevant as QA Survival of the Species Requires Evolution and Adaptation Theresa Neate @ TConf 2018 2
  3. 3. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Theresa Neate 3
  4. 4. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate “Do we still need testers?” 4
  5. 5. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Ignorant questions stem from... ... ignorance! (not malice) - hearsay reports - misunderstanding Lean - idealism - hopes of cutting costs - misunderstanding the changing world of testing 5
  6. 6. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Testing IS changing (and always will) To survive in tech (and testing), one needs to continuously evolve 6
  7. 7. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Evolution of test strategy 7
  8. 8. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Test Types Over Test Phases 8
  9. 9. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Continuous Testing 9
  10. 10. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Evolution of testing attitude 10
  11. 11. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Less of this 11
  12. 12. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate And more of this 12
  13. 13. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Evolution of testing skill: TESTING and CHECKING 13
  14. 14. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Testing vs Checking Checking is the process of confirmation, verification, and validation. checking: confirmation, machine decidable, automation 14
  15. 15. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Testing vs Checking Testing is the process of evaluating a product and finding new information. It involves exploration, discovery, investigation and learning. testing: exploration & learning, requires sapience 15
  16. 16. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Your job is not ‘finding bugs’ or ‘breaking things’ 16
  17. 17. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Learning the skill of feedback 17
  18. 18. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Bad vs Good Feedback 18 Bad Feedback : Adversarial Opinion Bias Emotion Blunt Blame Good Feedback : Considerate Helpful Impartial Factual (verify it) Descriptive Ownership
  19. 19. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Feedback Exercise 19 I don’t want the API to take 2 seconds to come back with a response. Urggh. The API took 2.3 seconds to return with a response. It’s an increase on the 1 second from last week. This increases the overall page load to 9 seconds.
  20. 20. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Evolving into both a specialist AND a generalist 20
  21. 21. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate T-shaped roles 21
  22. 22. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate T-shaped testers Dev / Architect / BA / UX / SecOps Criticalthinking 22
  23. 23. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate So - DO we still need testers? 23
  24. 24. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate When DON’T you need (more) testers? “We have lots of bugs” “We have UIs to test” “Someone needs to do cross-browser testing” “We have a lot of manual regression testing to do” “We don’t like testing” 24
  25. 25. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate When DO we need testers, then? “There are significant integration points” “This is an absolute deal-breaker for our business” “We don’t know this product well enough” “We have a team new to this way of working” (examples) 25
  26. 26. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Closing • Know what is valuable and helpful. • Continuously evolve to add value. • Make your value known (less ignorance). • Stay sharp. Learn & adapt. • Avoid continuous complacency & comfort zones. • Evolving is up to you. 26
  27. 27. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Thank you! (Reading list next page) 27
  28. 28. © 23 November 2018 https://theresaneate.com/ https://twitter.com/TheresaNeate Reading https://stackoverflow.com/questions/28608015/ continuous-integration-vs-continuous-delivery -vs-continuous-deployment https://medium.com/@jchyip/why-t-shaped-peopl e-e8706198e437 https://www.ted.com/talks/mel_robbins_how_to_ stop_screwing_yourself_over The 5 Second Rule: Transform Your Life, Work, and Confidence with Everyday Courage, Mel Robbins http://personalkanban.com/pk/ https://www.linkedin.com/pulse/20140411172902 -46939713-the-hard-truth-about-software-testi ng/ http://www.deltamatrix.com/horizontal-and-ver tical-user-stories-slicing-the-cake/ 28 https://www.techtarget.com/contributor/The resa-Neate https://www.youtube.com/watch?v=sGT03Yjy1n 4 https://www.linkedin.com/pulse/continuous- testing-devops-dan-ashby/ http://rea.tech/do-we-need-qas-testers/ http://rea.tech/lean-qa-aka-qa-ops/ http://www.qarevolution.com/software-testi ng-evolution/ http://www.testingeducation.org/BBST/bugad vocacy/ http://www.kaner.com/pdfs/bugadvoc.pdf

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