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ADAPT: Professor Julie Hay


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Slides from the presentation given by organisational dynamics consultant Julie Hay at the IPA's Alliances Adaptathon on October 3rd 2013.

Julie introduces a range of ideas, drawn from the world of psychotherapy but adapted for application in the workplace; including patterns of recognition and how these link to attitudes, relationship styles; contracting for co-operation and ending with a model for understanding our reactions to change.

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ADAPT: Professor Julie Hay

  1. 1. Looking into the Iceberg Professor Julie Hay
  2. 2. UK Ukraine
  3. 3. Keynote topics recognition patterns and attitudes personal styles, working styles relationship styles contracting – for win-win relationships managing change
  4. 4. Donkey bridges Alliteration, spell words etc to help recall Misery is optional – you can change the words Hay Health Warning! Range of ideas Make your own choices Some now, some later?
  5. 5. Strokes units of recognition anything that demonstrates aware of other person biological necessity
  6. 6. Positive or Negative  inviting the recipient to feel okay about themselves and others  Includes constructive criticism  inviting the recipient to feel not- okay about themselves and/or others  Includes praise by comparison
  7. 7. Verbal Visual Touch Intensity varies depending on content and context
  8. 8. Stroking patterns take time to establish stressful when change filtered through attitudes Me Pat Chris Lee Suri Kim Lauren New agency Previous agency Client
  9. 9. I’m not OK I’m OK You’re OK You’re OK I’m not OK I’m OK You’re not OK You’re not OK Windows on the World
  10. 10. Personal Styles - Wavelengths
  11. 11. Natural Child Adapted Child
  12. 12. Nurturing Parent Controlling Parent
  13. 13. Functional Adult
  14. 14. Personal Styles Controlling Parent - firm Nurturing Parent - encouraging Functional Adult - problem solving Adapted Child - courteous Natural Child – friendly
  15. 15. Working styles Seen as our strengths 5 of them problems when overdone – ‘drivers’ stress generates more driver we all know all but usually one or two predominate
  16. 16. Hurry Up Be Perfect
  17. 17. Please People Be Strong
  18. 18. Try Hard
  19. 19. Working Styles Hurry Up – quick but impatient Be Perfect – accurate but pedantic Please People – empathic but appeasing Be Strong – calm but unfeeling Try Hard –enthusiastic but butterfly mind
  20. 20. Relationship Styles Pulling it together Common combinations Hay Health Warning again!!
  21. 21. AP3 The first 2 dimensions active people alone passive
  22. 22. AP3 Channels of Communication active people alone passive Functional Adult – Functional Adult Natural Child – Natural Child Nurturing Parent – Nurturing Parent Controlling Parent – Adapted Child
  23. 23. AP3 The 3rd Dimension active people alone passive patience acceleration
  24. 24. AP3 Working Styles active people alone passive patience acceleration Please People Hurry Up Try Hard Be Strong Be Perfect
  25. 25. AP3 Stroking Preferences active people alone passive patience acceleration Person Productivity Play Polite only Performance
  26. 26. AP3 Relationship Styles active people alone passive patience acceleration Caring Concise! Connecting Controlling Consulting
  27. 27. Contracting – levels of agreement Procedural Professional Psychological
  28. 28. Multi-party contracts Client Org Agency Account Mgt Procurement Marketing
  29. 29. Psychological distances Marketing Client Old Agency New Agency Procurement Agency
  30. 30. Psychological distances Each needs to be equilateral Psychological level taken into account
  31. 31. Managing Change Does NOT need to involve grieving Mirrors childhood growth – and issues Opportunity for healthy development – and resolution of old issues
  32. 32. Cycles of Development Being Exploring Skills Identity Thinking Integration
  33. 33. Spirals within spirals
  34. 34. Competence Curve Immobilisation Denial Frustration Acceptance Development Application Completion not to scale Competence Time
  35. 35. What is under the surface strokes windows on the world personal styles working styles relationship styles contracting change as growth