www.aua.ac.uk inspiring professional higher education
A Toolkit for New Professionals
Catherine Lillie and Nicola Owen
Man...
www.aua.ac.uk inspiring professional higher education
Welcome and Introductions
By the end of the day you will be able to:...
www.aua.ac.uk inspiring professional higher education
Introductions
• Who you are
• What you do and where
• Two images-
1....
www.aua.ac.uk inspiring professional higher education
Personal Effectiveness
In this section:
- Time management
- Managing...
www.aua.ac.uk inspiring professional higher education
Time management
Wasters and drains
Top tips
www.aua.ac.uk inspiring professional higher education
Time management
Last minute
Emotional response
Lack of control
Under...
www.aua.ac.uk inspiring professional higher education
Time management
Last
minute
Time
squeeze
Focus
efforts
Other
tasks
s...
www.aua.ac.uk inspiring professional higher education
Workload management
Group exercise:
It’s 9am and you have just been ...
www.aua.ac.uk inspiring professional higher education
Task management
Identify goals Project manage
Work backwards
from de...
www.aua.ac.uk inspiring professional higher education
Prioritisation
Exercise: In Trays
www.aua.ac.uk inspiring professional higher education
Refreshment break!
www.aua.ac.uk inspiring professional higher education
Role Effectiveness
In this section:
- Creative problem solving
- Lat...
www.aua.ac.uk inspiring professional higher education
Problem solving and lateral thinking
www.aua.ac.uk inspiring professional higher education
Problem solving
EXERCISE:
communication break-down
www.aua.ac.uk inspiring professional higher education
Using resources
www.aua.ac.uk inspiring professional higher education
Lunch!
www.aua.ac.uk inspiring professional higher education
Working with Others
In this section:
- Dealing with challenging situ...
www.aua.ac.uk inspiring professional higher education
Dealing with challenging situations
“It’s my tag”
www.aua.ac.uk inspiring professional higher education
Dealing with challenging situations
www.aua.ac.uk inspiring professional higher education
Understanding yourself and others
www.aua.ac.uk inspiring professional higher education
Understanding yourself and others
Other tools and diagnostics to fin...
www.aua.ac.uk inspiring professional higher education
Delivering feedback
www.aua.ac.uk inspiring professional higher education
Delivering feedback
Feedback Criticism
Seeks solutions Seeks to appo...
www.aua.ac.uk inspiring professional higher education
Negotiation
The process of…
- Identifying variables*
- Discussing op...
www.aua.ac.uk inspiring professional higher education
Influencing
www.aua.ac.uk inspiring professional higher education
Working across office boundaries
Delegation
Two decisions:
1. Which ...
www.aua.ac.uk inspiring professional higher education
Working across office boundaries
Managing Upwards
Knowledge and
unde...
www.aua.ac.uk inspiring professional higher education
Good Communication
In this section:
- Professional writing
- Using m...
www.aua.ac.uk inspiring professional higher education
Professional Writing
www.aua.ac.uk inspiring professional higher education
Using meetings
www.aua.ac.uk inspiring professional higher education
Verbal communication
www.aua.ac.uk inspiring professional higher education
• This is not the best way to get your message across by PowerPoint....
www.aua.ac.uk inspiring professional higher education
Effective Powerpoint
Make 3 Points
Tell a Story
Keep it Visual
www.aua.ac.uk inspiring professional higher education
Refreshment break!
www.aua.ac.uk inspiring professional higher education
Career Planning and Development
In this section:
- Careers in HE
- C...
www.aua.ac.uk inspiring professional higher education
Career Planning and Development
Career (n): one’s advancement throug...
www.aua.ac.uk inspiring professional higher education
Careers in HE
Did you intend to build a career in HE or
was it an ‘a...
www.aua.ac.uk inspiring professional higher education
Careers in HE
Potential factors impacting on career progression for ...
www.aua.ac.uk inspiring professional higher education
Career Planning
Visualisation Exercise
Spend two minutes imagining y...
www.aua.ac.uk inspiring professional higher education
Planning and recording development
www.aua.ac.uk inspiring professional higher education
Planning and recording development
Reflective practice
Concrete
expe...
www.aua.ac.uk inspiring professional higher education
The Accredited Membership Framework
CPD
Capability
Reflection
CPD
Ca...
www.aua.ac.uk inspiring professional higher education
Evaluation and reflection
• Understand a range of approaches to work...
www.aua.ac.uk inspiring professional higher education
Evaluation and reflection
www.aua.ac.uk inspiring professional higher education
More information at www.aua.ac.uk
Email: aua@aua.ac.uk
Call: 0161 27...
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A Toolkit for New Professionals (June 2014)

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A Toolkit for New Professionals (June 2014)

  1. 1. www.aua.ac.uk inspiring professional higher education A Toolkit for New Professionals Catherine Lillie and Nicola Owen Manchester, Friday 27 June 2014
  2. 2. www.aua.ac.uk inspiring professional higher education Welcome and Introductions By the end of the day you will be able to: • Understand a range of approaches to workload planning, time management and prioritisation • Consider how to use resources and solve problems effectively • Have a greater understanding of how to work well with others • Have an appreciation of communication skills • Know how to identify your own competencies and confidence in a range of professional behaviours • Adopt a planned approach to career development • Share best practice and learn from the experiences of others • Take a range of tools and techniques back to the workplace
  3. 3. www.aua.ac.uk inspiring professional higher education Introductions • Who you are • What you do and where • Two images- 1. how you feel right now 2. where you’d like to be by the end of the day
  4. 4. www.aua.ac.uk inspiring professional higher education Personal Effectiveness In this section: - Time management - Managing workload - Prioritisation
  5. 5. www.aua.ac.uk inspiring professional higher education Time management Wasters and drains Top tips
  6. 6. www.aua.ac.uk inspiring professional higher education Time management Last minute Emotional response Lack of control Under prepared / unconfident Unprofessional / demoralising
  7. 7. www.aua.ac.uk inspiring professional higher education Time management Last minute Time squeeze Focus efforts Other tasks slip
  8. 8. www.aua.ac.uk inspiring professional higher education Workload management Group exercise: It’s 9am and you have just been asked to complete two urgent reports, for two different managers. They will each take around six hours to complete and the deadline for each of them is 9am the following morning. What do you do?
  9. 9. www.aua.ac.uk inspiring professional higher education Task management Identify goals Project manage Work backwards from deadlines Plate spinning Action plan Say no Don’t procrastinate
  10. 10. www.aua.ac.uk inspiring professional higher education Prioritisation Exercise: In Trays
  11. 11. www.aua.ac.uk inspiring professional higher education Refreshment break!
  12. 12. www.aua.ac.uk inspiring professional higher education Role Effectiveness In this section: - Creative problem solving - Lateral thinking - Using resources
  13. 13. www.aua.ac.uk inspiring professional higher education Problem solving and lateral thinking
  14. 14. www.aua.ac.uk inspiring professional higher education Problem solving EXERCISE: communication break-down
  15. 15. www.aua.ac.uk inspiring professional higher education Using resources
  16. 16. www.aua.ac.uk inspiring professional higher education Lunch!
  17. 17. www.aua.ac.uk inspiring professional higher education Working with Others In this section: - Dealing with challenging situations - Understanding yourself and others - Negotiation and influencing - Delivering feedback
  18. 18. www.aua.ac.uk inspiring professional higher education Dealing with challenging situations “It’s my tag”
  19. 19. www.aua.ac.uk inspiring professional higher education Dealing with challenging situations
  20. 20. www.aua.ac.uk inspiring professional higher education Understanding yourself and others
  21. 21. www.aua.ac.uk inspiring professional higher education Understanding yourself and others Other tools and diagnostics to find out more about yourself and others: Schein’s career anchors 360 feedback
  22. 22. www.aua.ac.uk inspiring professional higher education Delivering feedback
  23. 23. www.aua.ac.uk inspiring professional higher education Delivering feedback Feedback Criticism Seeks solutions Seeks to apportion blame Forward looking Dwells in the past Is objective Is subjective Is tough on problems Is tough on people Giving Feedback - Balanced - Observed - Objective - Specific - Timely Receiving Feedback - Listen - Clarify - Analyse - Respond Taken from the Pansophix Useful Guide to Feedback
  24. 24. www.aua.ac.uk inspiring professional higher education Negotiation The process of… - Identifying variables* - Discussing options - Agreeing terms * 3 Variables 1. What you must gain, retain or are not prepared to lose 2. What you would prefer to gain or retain 3. What you are prepared to lose
  25. 25. www.aua.ac.uk inspiring professional higher education Influencing
  26. 26. www.aua.ac.uk inspiring professional higher education Working across office boundaries Delegation Two decisions: 1. Which responsibilities or tasks do you want someone to carry out on your behalf? 2. How much authority you are giving them to complete it?
  27. 27. www.aua.ac.uk inspiring professional higher education Working across office boundaries Managing Upwards Knowledge and understanding Be prepared Give concise information Know when to escalate Share the good news Identify alternatives
  28. 28. www.aua.ac.uk inspiring professional higher education Good Communication In this section: - Professional writing - Using meetings - Getting your message across verbally - Effective Powerpoint
  29. 29. www.aua.ac.uk inspiring professional higher education Professional Writing
  30. 30. www.aua.ac.uk inspiring professional higher education Using meetings
  31. 31. www.aua.ac.uk inspiring professional higher education Verbal communication
  32. 32. www.aua.ac.uk inspiring professional higher education • This is not the best way to get your message across by PowerPoint. • There are too many words and bullet points on the page and some long paragraphs. • There is a lot of detail, but it will make very little impact. You might as well give people a written paper rather than present by PowerPoint. • You cannot read small font very well on the screen and some people will be short sighted. • If you just speak to the words on the screen, you will not communicate well. PowerPoint is only one part of a presentation. It is a communication aid but only as part of a wider range of communication methods, such as verbal and non-verbal. It can help provide a structure and narrative to a meeting but it is not a crutch for you to use to ensure that you remember what to say or don’t have to look at the audience. Modulate your voice and do not drone on. • The point of your slides is to illustrate or expand what you are going to say to your audience. • You should know what you are going to say and then visualise it – so planning a script is important. Have a narrative – a beginning, middle and end. Use one point per slide – people will read the slide and if you give them the next points they will have already moved on and not concentrate on you. Use animation to reveal your points. But not too much or it will cause nausea. And use images sparingly. • Sometimes it is best not to use PowerPoint at all, or present and then use one slide to circulate as an aide memoire. Effective Powerpoint
  33. 33. www.aua.ac.uk inspiring professional higher education Effective Powerpoint Make 3 Points Tell a Story Keep it Visual
  34. 34. www.aua.ac.uk inspiring professional higher education Refreshment break!
  35. 35. www.aua.ac.uk inspiring professional higher education Career Planning and Development In this section: - Careers in HE - Career planning and recording development - Using the AUA Accredited Membership Framework Even if you are on the right track, you’ll get run over if you just sit there
  36. 36. www.aua.ac.uk inspiring professional higher education Career Planning and Development Career (n): one’s advancement through life, especially in a profession Career (v): to move or swerve about wildly
  37. 37. www.aua.ac.uk inspiring professional higher education Careers in HE Did you intend to build a career in HE or was it an ‘accident’? Was your current role a planned and managed career move?
  38. 38. www.aua.ac.uk inspiring professional higher education Careers in HE Potential factors impacting on career progression for UK HE PSS staff Career Progression Appraisal External Factors - Hera - Financial climate - Labour market PESTLE Professional silos External appointmentsAdvice, support, training Restructuring Development opportunities Line Manager
  39. 39. www.aua.ac.uk inspiring professional higher education Career Planning Visualisation Exercise Spend two minutes imagining you could design your perfect job description- with its own pay structure, working hours and conditions and job elements. Note down your ideas. What would you do in your career? What elements of your current role would you keep, lose or change?
  40. 40. www.aua.ac.uk inspiring professional higher education Planning and recording development
  41. 41. www.aua.ac.uk inspiring professional higher education Planning and recording development Reflective practice Concrete experience Observations and reflections Formation of abstract concepts (Experimental) actions
  42. 42. www.aua.ac.uk inspiring professional higher education The Accredited Membership Framework CPD Capability Reflection CPD Capability Reflection Accredited Member Member Fellow
  43. 43. www.aua.ac.uk inspiring professional higher education Evaluation and reflection • Understand a range of approaches to workload planning, time management and prioritisation • Consider how to use resources and solve problems effectively • Have a greater understanding of how to work well with others • Have an appreciation of communication skills • Know how to identify your own competencies and confidence in a range of professional behaviours • Adopt a planned approach to career development • Share best practice and learn from the experiences of others • Take a range of tools and techniques back to the workplace
  44. 44. www.aua.ac.uk inspiring professional higher education Evaluation and reflection
  45. 45. www.aua.ac.uk inspiring professional higher education More information at www.aua.ac.uk Email: aua@aua.ac.uk Call: 0161 275 2063 Association of University Administrators (AUA) @The_AUA

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