Using HR Processes to Grow Your Business

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Learn how to leverage Human Resources to grow your business.

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Using HR Processes to Grow Your Business

  1. 1. Using HR ProcessesTo Grow Your BusinessGary Wheeler, SPHR, GPHR, CCP, CBP Gary Wheeler, The Virtual HR Director, LLC 1
  2. 2. Objectives “What does it really mean to be a strategic business partner? How do I know if I am meeting that objective? How can I do a better job of partnering with top executives Help you set six goals to take back to the job Opportunity to share HR Legal updates Gary Wheeler, The Virtual HR Director, LLC 2
  3. 3. What Are The Four Priorities1. Increasing shareholder value2. Profit3. Customer satisfaction4. Employee satisfaction  Note: from an HR perspective, we must accomplish this in reverse order to achieve this goal Gary Wheeler, The Virtual HR Director, LLC 3
  4. 4. How Do You Grow Business?1. Profitability (five-ways)2. Productivity (four-ways) Gary Wheeler, The Virtual HR Director, LLC 4
  5. 5. Business Basics  You can use this CHASSIS to build either a VW or a PORSCHE ...  This is the most powerful business secret you’ll ever learn ... Gary Wheeler, The Virtual HR Director, LLC 5
  6. 6. Five-ways There are five-ways to increase profitability  Leads – marketing  Conversion rates – sales  Number of transactions – customer service  Average dollar sale – sales & accounting  Margins – engineering  Where does HR fit in? Gary Wheeler, The Virtual HR Director, LLC 6
  7. 7. Number of Leads x Conversion Rate = No. of Customers xNo. of Transactions x Ave. $$$ Sale = Revenues x Margin = Profits Gary Wheeler, The Virtual HR Director, LLC 7
  8. 8. Let’s put in some numbers ... Number of Leads 4,000 x x Conversion Rate 25% = = No. of Customers 1,000 x x No. of Transactions 2 x x Ave. $$$ Sale $100 = = Revenues $200,000 x x Margin 25% = = Profits $50,000 Gary Wheeler, The Virtual HR Director, LLC 8
  9. 9. 10% increase Number of Leads 4,000 4,400 x x x Conversion Rate 25% 27.5% = = = No. of Customers 1,000 1,210 x x x No. of Transactions 2 2.2 x x x Ave. $$$ Sale $100 $110 = = = Revenues $200,000 $292,820 x x x Margin 25% 27.5% = = = Profits $50,000 $80,525.50 Gary Wheeler, The Virtual HR Director, LLC 9
  10. 10. 100% Number of Leads 4,000 8,000 x x x Conversion Rate 25% 50% = = = No. of Customers 1,000 4,000 x x xNo. of Transactions 2 4 x x x Ave. $$$ Sale $100 $200 = = = Revenues $200,000 $3.2 million x x x Margin 25% 50% = = = Profits $50,000 $1.6 million Gary Wheeler, The Virtual HR Director, LLC 10
  11. 11. HR Competency Model Gary Wheeler, The Virtual HR Director, LLC 11
  12. 12. Strategic Contribution Culture management Fast change Strategic decision making Market-driven connectivity Gary Wheeler, The Virtual HR Director, LLC 12
  13. 13. Personal Credibility Effective relationships Achieving results Personal communication Gary Wheeler, The Virtual HR Director, LLC 13
  14. 14. HR Delivery Staffing Development Organization structure HR measurement Legal compliance Performance management Gary Wheeler, The Virtual HR Director, LLC 14
  15. 15. Business Knowledge Value chain knowledge Value proposition knowledge Labor knowledge Gary Wheeler, The Virtual HR Director, LLC 15
  16. 16. HR Technology HR technology Gary Wheeler, The Virtual HR Director, LLC 16
  17. 17. Developing a Strategy Corporate HR Vision Vision Mission Mission Goals Metrics Strategy Strategic Imperatives Gary Wheeler, The Virtual HR Director, LLC 17
  18. 18. Strategic Imperatives Strategic Initiatives NewProjects Programs Processes Gary Wheeler, The Virtual HR Director, LLC 18
  19. 19. HR Strategy An image of the desired future / inspirational & aspirational Vision A clear and compelling goal Mission Needs/wants to Goals achieve The plan by which the goals and mission will be achieved StrategiesTactical / operational plans Initiatives to implement the strategy Gary Wheeler, The Virtual HR Director, LLC 19 © Copyright Human Resource Business Partner Consultant 2005
  20. 20. Measures Balanced Score Card Key Performance Indicators (KPI’s) Gary Wheeler, The Virtual HR Director, LLC 20
  21. 21. Action Plan Three steps to ensure HR is more strategic Gary Wheeler, The Virtual HR Director, LLC 21
  22. 22. Thank You Gary Wheeler, The Virtual HR Director, LLC 22

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