Increasing Productivity Through Communication and discipline amgma

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Communication is a key to success in every business. Learn how to increase productivity through communication.

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Increasing Productivity Through Communication and discipline amgma

  1. 1. Atlanta Medical Group Management AssociationIncreasing Productivity Through Positive Communication and Progressive Discipline Gary Wheeler, SPHR, GPHR, CCP, CBP
  2. 2. Thank YOU for Being Here Today! The Virtual HR Director, LLC
  3. 3. Today’s Objectives Provide you with three tools: • Talk, Listen and Commit (TLC) • Communication Guide • 3 X 5 Approach The Virtual HR Director, LLC
  4. 4. SurveyHow do youreally feel? The Virtual HR Director, LLC
  5. 5. Alternative Discipline Method•The beatings will continue until moral improves•Felcher and Sons •Ron Felcher, CEO •Office Linebacker The Virtual HR Director, LLC
  6. 6. The Communication C’s  Conflict  Communication  Commitment  Courage - The Emperor and Ling) The Virtual HR Director, LLC
  7. 7. Talk – Listen – Commit (TLC) You talk I listen We will commit to work together The Virtual HR Director, LLC
  8. 8. TLC - Why, When, Where Objective: • Enhance relationships • Enhance communication Frequency: • Annual • Employee request • Your request Setting • Private The Virtual HR Director, LLC
  9. 9. Why TLC - Build Positive Relationships Learn from the TLC: • Significant other • Kids names, ages and interests • Hobbies • Enjoy doing • How they are entertained • Personal accomplishments and challenges • Unique characteristics and/or adventures • Recognition for what they do well • Goals and objectives The Virtual HR Director, LLC
  10. 10. Correcting Behavior Discussions The Virtual HR Director, LLC
  11. 11. Communication Guide Maintain and Enhance Self Esteem Listen and Respond with Empathy Ask for Help in Solving the Problem The Virtual HR Director, LLC
  12. 12. Communicating Choose a Setting • Private • Later • Coach What is the real issue? • Focus on the issue • Not the person • Movie – “nothing personal –strictly business The Virtual HR Director, LLC
  13. 13. Communicating Who does this impact in the business? • Customers • Co-workers • Me Questions to get clarification The Virtual HR Director, LLC
  14. 14. Communicating What can we do to resolve the issue? • Coach by asking questions • Solution from other person • Question until best solution • Respect and understanding The Virtual HR Director, LLC
  15. 15. Communication Fundamentals Three Key Principles Maintain and enhance self esteem •Listen and respond with empathy •Ask for help in solving the problem Talk – Listen – Commit Situation or Question 3 by 5 You talk I listen We commit to working together Communication GuideChoose a Setting• Later• Private• CoachFocus on the issueWhere is the Impact?• Co workers• Customers• The businessResolution• What can we do to resolve the issue? The Virtual HR Director, LLC
  16. 16. 2 by 4 Approach The Virtual HR Director, LLC
  17. 17. Three by Five Discussion (3 by 5) Three View Points • Employee – always the first choice • Supervisor – if the first choice doesn’t work • Company – only if the first two don’t work Five Levels of Intensity • We better talk – suspension • We need to talk – written warning • I have to talk with you – written warning • I want to talk with you – employee write-up • I would like to talk with you – employee write-up The Virtual HR Director, LLC
  18. 18. Communication Fundamentals Communication Guide Maintain and enhance self esteem •Listen and respond with empathy •Ask for help in solving the problem 3 by 5 Approach Employee Supervisor Company First Choice Second Choice Last Resort Talk – Listen – Commit Situation or Question I would like to talk to you You talk Employee write-up I listen I want to talk with We take action you Employee write-up Communication Guide I have to talk withChoose a Setting you• Later Written warning• Private We need to talk• CoachIssue Written warning• Focus on issue not personImpact? We better talk• What is impact to business?Resolution Suspension• Come to agreement - positive The Virtual HR Director, LLC
  19. 19. Thank Yougary@thevirtualhrdirector.comhttp://www.thevirtualhrdirector.com The Virtual HR Director, LLC

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