A. Who is the Chairperson of the company? How does
he/she manages the business? What are the different
assignments that he/she takes care off? How does he/she
coordinates with other members in the company?
Chairperson of our company is Takaaki Fukasawa.
He manages to sell a computer and computer parts to
support customer. We support amateur and pro request.
Kazuhiro Matsumoto's assignment is to fix and to set up a
computer. He support to fix broken computer and change
computer parts. He coordinates with other members to set
up PC which our company sold. Shiori Endo's assignment is
to install software and to advice for customer.
She coordinates with other members to instal praimary
software for a computer which our company sold.
Testuya Tashiro's assignment is to advertise our company.
He coordinates with other members to adertise our company
and to grow up our company.
B. How would you help customers choose your product?
Discuss different strategies that you would like to adopt.
Discuss the quality of your products and why it is worth
buying? (100 words for all parts combined)
Our product is very easy of using. If buyer is beginner of
PC, Our product is simple to understand. A product come
with an easy instruction manual. Additionally, we have the
service center of a product. This will be fine if buyer have d
angle. Sure thing, Our product have high-capacity hard
disk drive and very large memory. And duration of
guarantee of a product is very long. In addition, peripheral
device of PC is fulfilling. And it is fulfilling that a application
of PC right from the start. We feel fairly sure that our
consumers can see something to them liking.
C. Discuss a definite discount or promotion for your products
that will help to sell your products better?
We should know the discount of the commodity of the other
companies. First of all, we survey the market.
Then, we examine the price difference between the in-house
product and the other companies product. As a result, if the
price difference is great, the amount of the discount is
decided, and the commodity is discounted. Promotion is also
similar. First of all, we compare own product to the product of
the other companies. If the selling point was the same, the
selling point is changed into a different selling point.
How should the customer take advantage of this offer?(100
words for all parts combined)
The consumer examines whether the commodity can be
discounted. The consumer follows a procedure for the
discount when ordering with a net. Because the consumer
does this procedure, the commodity is discounted
D. How are the products packaged? Is there a warranty for
the products? How should the customer contact you if there
are problems or questions about the product after it is sold?
(100 words for all parts combined)
The products are sent in a corrugated fiberboard box with
cushioning to absorb
shock. We are planning to include warranty in our product for
that the customer
can get the free after services for one year. If there are any
problem on our products, the customer can contact us by e-
mail or phone. Then we will go to fix t
he products or ask customer to send it. In second case, we
will send a box to send the products back to us. Of cause,
the sending cost is paid by us. We will have a person for
support customer to answer questions on phone, mail, and e-
E. Is there any installment plan for the products you sell? Is
cash / cheque / credit cards acceptable? If a customer has
financial difficulties, how could you help him/her buy your
products? (100 words for all parts combined)
We well sell our products on the Internet or by phone. We
accept cash, cheque, c
ash on delivery and credit cards if possible. In general, we do
not make any financial helps for customers, but instead for
that ,we can make an advice, and it
will help customers well. Our product is computers which is
customizable. So we
can make an advice for customers to chose cheaper parts or
reduce speed of processor and amount of HDD when they are
building the computer for less payment. Moreover, we do not
put any extra applications in our products, so it could not be
F. Is there a customer service representative? What is his /
her role in the company? Identify 5 different ways that
he/she might help the customer? (100 words for all parts
1.To set up computer which our company sold.
If customer buy a computer in our company,we support how
to set up monitor,mouse or keyboard.
2.To install software.
We advise how to install primary software and antivirus
software for customer
3.To fix customer computer
We fix any broken computer.
4.To advise for amateur
We advise for amateur how to use a computer and how to
block computer virus.
5.To advise for pro
We advise for pro how to use more efficiently and how to
customize more useful.