Quality Drives Lean Conference


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Quality Drives Lean Conference

  1. 1. http://www.iienet.org/lean September 2006 | Lean Division eNewsletter “We need to stop looking at work as simply a means of earning a living and start realizing it is one of the elemental ingredients of making a life.” –Luci Swindoll CONTENTS • Quality Drives Lean Conference • Efficacy of Lean Matrices in Evaluating the Performance of Manufacturing Systems by Mohammed Khadem, SK Ahad Ali, and Hamid Seifoddini • Lean Student Paper Competition • Featured Lean Definition, Management • 5S for the Office by Thomas A. Fabrizio and Don Tapping, a Book Review • Featured Web Site, Paper from Sun Systems on Enterprise Management Systems • Ask the Expert, Inspection Accuracy • Online Supply Chain Management Certificate Program • The Effect of ED Physician Scheduling on Patient Throughput and Patients: On-Demand Webcast • Managing Patient Flow: On-Demand Webcast • Creating a Culture of Lean Discipline: On-Demand Webcast • Submit an Article • Lean Reads • Lean Seminars & Certificates – Upcoming Seminar Dates • Six Sigma Seminars • Feedback ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Advertisement
  2. 2. Best Practice Value Stream Mapping: SigmaFlow VSM 5 Licenses +Free Hour of Training for $999! The most complete VSM software! Quickly benchmark whether your process is Lean or Fat. Mistake-proofs your calculations. Experiment with vital improvement levers through what-if analysis. Create Multi-level Value Stream maps with sub- processes and hierarchy. Click here for this limited time offer. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Quality Drives Lean Conference Harness the Power of Lean & Quality Solutions at the IIE/ASQ Lean & Quality Conference & Expo October 29- November 2, 2006 Atlanta, Georgia Crowne Plaza Ravinia www.iieleanasq.org Keynote speakers: Patrick Stamm, VP Operations, Golden Rule Insurance Company Craig Estep, VP Operations Cessna Aircraft Company James A. Tompkins, Ph.D., President, Tompkins Associates Tom Guthrie, VP Operations, Cox Communications Plus - James A. Tompkins, Ph.D., will be doing a book signing at 10:00 a.m. Tuesday, October 31, 2006. Plant tours: United Parcel Service (UPS) Applied Technical Services (ATS) Pre-conference workshops: Rate-Based Planning Simulation – The Secret to Building a Lean Supply Chain Tom Greenwood, Lean Works Does Your Company Culture Support High Performance? Kevin McManus, Great Systems Leading Enterprise Change Richard B. Lewis, II, Ex-Chief Operating Officer for Rolls-Royce Corporation Post-conference workshops: Measurement System Analysis (MSA) Charles Wimberly, Measurement System Analysis, Plexus WhiteCollar™ Kaizen: Rapid Improvement for Service, Administrative and Knowledge-Worker Environments Karen Martin, Karen Martin & Associates
  3. 3. Value Stream Mapping Onsite at EMS who will serve as the company the team works with to analyze and deliver VSM results Merwan Mehta, East Carolina University and Robert Burke, VIP Group Register now and save! www.iieleanasq.org ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Efficacy of Lean Matrices in Evaluating the Performance of Manufacturing Systems by Mohammed Khadem, SK Ahad Ali, and Hamid Seiffoddini Abstract This paper presents a quantitative framework and a simulation methodology to evaluate the efficacy of lean metrics in production systems. A procedure for lean metrics efficacy was developed and evaluated its effectiveness in a manufacturing system using a simulation. Lean metrics are embedded into a simulation model so that the simulator is able to calculate automatically lean metrics for the system without any extra effort. The experimental results showed the efficacy of lean matrices in identifying the problems and underlying improvements needed to increase productivity. The proposed matrices are represented in simulation and validated with real-life application. Keywords: Lean Efficacy, Lean Manufacturing, Manufacturing Systems, and Simulation 1. Introduction Lean Manufacturing is an integrated approach to manufacturing of products (services) with the purpose of achieving superior quality, timely delivery and competitive cost leading to customer satisfaction. It is an operations management philosophy focused on reducing waste in a manufacturing system. The concept of lean thinking [1] originated from the Toyota Production System (TPS) developed in 1950s in Japan [2]. Many industries were influenced by the principles of lean, along with its corresponding methodologies [2]. It is now widely recognized that organizations using lean manufacturing methods have substantial cost and quality advantages over those still practicing traditional mass production [3]. The goal of lean manufacturing is to reduce the waste in human effort, inventory, time to market and manufacturing space to become highly responsive to customer demand while producing world-class quality products in the most efficient and economical manner [4]. Russell and Taylor [5] define waste as ‘anything other than the minimum amount of equipment, materials, parts, space, and time that are essential to add value to the product’. Lean manufacturing combines the best features of both mass production and craft production: that has the ability to reduce costs per unit and significantly improve quality while at the same time provide an wider range of products and more challenging work [6]. This paper presents a quantitative analysis framework and a simulation methodology to evaluate the efficacy of lean metrics in the production systems. It includes the development of a procedure for quantitative analysis of lean metrics and the procedure to evaluate the effectiveness of lean measure in predicting the performance of a manufacturing system. To read more go online ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Lean Student Paper Competition To be presented at the IIE 2007 Annual Conference May 19-23, 2007 | Nashville, Tennessee The Lean Division is sponsoring a Student Paper Competition to be held each year to honor outstanding papers in the field of lean research and practices written by a student. The papers should demonstrate or describe the use of techniques such as simulation, lean principle implementation, alternative designs, Kaizen implementation, etc. Both undergraduate and graduate students and
  4. 4. design teams are invited to submit papers. The award will be given each year at the IIE Annual Meeting if there is a suitable recipient. The winner will have the opportunity to present the paper in the IERC Lean track. All places are awarded certificates. Eligibility Criteria:  The applicant must have been a student during submission;  The paper must present original research results;  The research must have been conducted while the applicant was a student;  The paper must be written by the student with only minor outside editorial assistance. One or more advisors may appear as co-authors of a paper, but the student must be the 'first author'.  The paper must not have won or applied for an award in another competition.  At least one author must be an IIE member. Timeline:  Submission deadline for the 2007 Student Paper Competition is December 1, 2006.  Winner Announcement for the 2007 Student Paper Competition is January 15, 2007. The applicants must submit to the Committee Chair an electronic copy (a PDF file) to be received no later than December 1, 2006. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Featured Lean Definition Management The process of achieving organizational goals through engaging in the four major functions of planning, organizing, leading, and controlling. The process of utilizing material and human resources to accomplish designated objectives. To view the IIE resource library visit: http://www.iienet.org/public/articles/index.cfm?cat=1082 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 5S for the Office: Organizing the Workplace to Eliminate Waste by Thomas A. Fabrizio and Don Tapping 5S for the Office: Organizing the Workplace to Eliminate Waste presents a systematic method to implement 5S throughout all administrative functions. Office and administrative activities typically comprise 60% of the production costs in manufacturing organizations. The book gives a step by step implementation blueprint to apply 5S with the necessary forms, worksheets, and photos. As noted in the detailed chapters and sections of the book, each step of the implementation blueprint is thoroughly covered. The content of the book is as follows: Introduction About the 5S System Why the 5S System in necessary The 5S Target: office waste How to use this book
  5. 5. A note about the CD Chapter One: Prepare the Project Step 1: Get management involvement Step 2: Identify target area(s) Step 3: Form an implementation team Chapter Two: Perform an Office Scan Step 4: Select project measures and collect baseline data Step 5: Photograph current conditions Step 6: Apply the office scan checklist Step 7: Post a project storyboard Chapter Three: Sort Through and Sort Out Step 8: Develop criteria for Sorting Step 9: Prepare a holding area for sorted items Step 10: Start Sorting! Chapter Four: Set Things in Order and Set Limits Step 11: Map the current state of the target area Step 12: Develop a Set-in-Order plan Step 13: Apply the Set-in-Order process Chapter Five: Shine and Inspect Through Cleaning Step 14: Determine the criteria for Shine Step 15: Develop and implement a plan for Shine Chapter Six: Standardize Conditions and Share Information Step 16: Determine and implement standards for the ideal state Step 17: Implement visual controls Chapter Seven: Sustain the Gains Step 18: Roll out training for everyone Step 19: Make 5S a habit Step 20: Continue to improve 5S for the Office: Organizing the Workplace to Eliminate Waste is an easy to read book which provides clear examples and the necessary forms to implement 5S in any administrative activity. This book can also be used as a workbook for training. To find out more about Productivity Press visit: http://www.productivitypress.com/ Or visit the book site: http://www.productivitypress.com/productdetails.cfm?PC=370 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Featured Web Site Paper from Sun Systems on Enterprise Management Systems The purpose of this paper is to provide an introduction to Enterprise Management Systems (EMS) and describe how to manage services in Service Driven Networks (SDN).
  6. 6. To learn more about the Sun Systems and read available articles visit: http://www.sun.com/blueprints/0402/ems1.pdf To view more IIE reviewed web sites visit: http://www.iienet.org/public/articles/index.cfm?cat=1094 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Ask the Expert, Inspection Accuracy Question: Is there a standard on how time and content affect human inspection accuracy? Our production shifts are nine hours long with rest periods every two hours. What steps should I take to improve error detection and prevention? Answer: There are a few new studies that seem to show a significant increase in errors between eight and 12 hours into a shift, but these are not focused just on inspection tasks; they include medical errors and other applications. They also show that within the two-hour period immediately following a break, error increases linearly. So the last 30 minutes has twice the error rate of the first 30 minutes within the two-hour block. There is also evidence that night shifts have more errors than day shifts, especially when they are recurring. For example, the error rate was 36 percent higher in the fourth consecutive night shift than on the first night shift. As far as what you can do about it, that depends a lot on the details. Supporting good human factors can be just as important as setting the work/rest schedule and the shift schedule. But without more details about your situation, I can't be more specific than that. Marc Resnick, Ph.D. IIE's Ask the Expert program produces solutions you can use. Take a look at some recent questions and answers or ask your own question at: http://www.iienet.org/public/articles/index.cfm?Cat=521 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Online Lean Supply Chain Management Certificate Program The Online Lean Supply Chain Management Certificate Program is a 9-module program that provides participants with a comprehensive overview of Lean Thinking and its application. The program also outlines and demonstrates the essential lean tools and practices that can be applied to your business in order to achieve significant savings to your bottom line. Features of Lean Supply Chain Management Certificate: • Certified by the Institute of Industrial Engineers • Structured study program (12 weeks) designed by Senior Instructional Designers and Lean Experts • In-depth lessons in Lean available to the student • Phone/email contact with a 'Leading Edge Group' Lean Mentor throughout the study period • On-line forum available to discuss Lean Supply Chain Management issues with fellow learners and Lean Experts
  7. 7. • Articles to complement lessons summarized by our Lean Practitioners and provided to students • Free access to relevant case studies to reinforce learning provided Lean Supply Chain Management Certificate: Program Outline: Week 1 Understanding the Supply Chain Week 2 Lean Thinking Week 3 Introducing Lean to the Supply Chain Week 4 Lean Supply Chain Tools & Practices Week 5 Review Exam administered by Lean Experts Week 6 Value Stream Mapping Week 7 Kaizen Week 8 5S Week 9 Review Exam administered by Lean Experts Week 10 Ancillary & other Lean Tools for the Supply Chain Week 11 Roadmap to Lean Implementation Week 12 Pre-Final Exam administered by Lean Experts - Detailed Feedback To learn more about IIE’s Online Lean Supply Chain Management Certificate Program visit: http://www.iieseminars.org/leanEnterprise/leanSCM.htm ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The Effect of ED Physician Scheduling on Patient Throughput and Patients Speaker: Jeffrey S. Desmond, M.D. Learn how and why the University of Michigan Health System created a simulator • What University of Michigan Health System did with some staffing questions • Results of simulations that helped University of Michigan Health System justify additional staffing in the ED Dr. Desmond wanted to understand queuing and apply it in health care. The University of Michigan Health System developed a scientific, prospective model for bed and staffing needs in their Emergency Department. Dr. Desmond sponsored a team whose project objective was to eliminate delays and ensure complete and accurate discharge of ED patients from the medical provider's decision to discharge the patient until the room is ready for the next patient. A lean team was put together who reviewed the current state value stream map, drafted the ideal future state value stream map, and developed an implementation plan. Jeffrey S. Desmond, M.D., is Clinical Assistant Professor, Service Chief Emergency Medicine, University of Michigan Health System.
  8. 8. PDF of Powerpoint file | Click here to view this webcast ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Managing Patient Flow Speaker: Christine L. Martin, RN ED overcrowding is a national problem that has been getting a lot of attention over the last few years. ED overcrowding is a hospital problem, not just an ED problem. The focus of this presentation is hospital thru-put from admission through discharge with special emphasis on areas that have worked for my hospital. As a UHC hospital, Harborview Medical Center has participated in a thru-put collaborative. They were better performers in areas of organizational commitment, admission and discharge. Initiatives implemented will be explained as well as other strategies to reduce length of stay and ED length of stay. Christine L. Martin, RN, is the Administrative Director of Emergency Services at Harborview Medical Center in Seattle, Washington. Chris has responsibility for the Emergency Department, which includes a Level 1 Trauma Center serving Washington, Alaska, Montana and Idaho. She also supervises the Urgent Care Center and Emergency Department Observation Unit; the Crisis Triage Unit; the Community CareLine; the Admitting and Hospital Registration Departments; Medcon; and the Transfer Center. She chairs Harborview’s Disaster Management Committee and co-chairs the Trauma Council. As an expert in innovative E.D. systems and a leader in bioterrorism preparedness, Chris has published numerous articles, spoken at dozens of conferences around the country, and appeared on national television and radio. PDF of Powerpoint file | Click here to view this webcast ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Creating a Culture of Lean Discipline Understanding lean manufacturing practices Free IIE Desktop Briefing Web conference Speakers: Doug Rabeneck, Business Development Manager, H. B. Maynard and Company, Inc. Jim Wilk, Business Development Manager, H. B. Maynard and Company, Inc. Register at http://web.iienet.org/maynardweb2/ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Submit an Article The Lean Division of the Institute of Industrial Engineers is continuously searching for new material to provide to its membership. If you would like to contribute and see your articles in the newsletter and on the website, please submit your article to Elizabeth.Cudney@umr.edu. Articles should be approximately two to three pages in length. It should be single-spaced, 12 point, Times New Roman and in Word format. Graphs, diagrams, pictures and charts can also be included. Please also include a one or two sentence biography. Contact information can be included at your discretion.
  9. 9. The Lean Division Board of Directions strongly believes the newsletter and website provide a valuable service to our membership. By continuously providing current and relative articles in the areas of Lean and Six Sigma, we can continuously improve our service to our customers. I hope that you will be able to help us achieve this goal. Sincerely, Beth Cudney, Ph.D., ASQ-CQE, SSBB President, Lean Division, IIE Elizabeth.Cudney@umr.edu ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Lean Reads [Lean] Knowledge is Power! Continuing education is what the Institute of Industrial Engineers is all about. To improve the lean processes at your company and increase your professional development, the board members of the lean division have strongly recommend some “Lean Reads” that we have found quite helpful on the journeys to the lean enterprise. To learn more visit: http://www.iienet.org/public/articles/index.cfm?Cat=1272 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Lean Seminars & Certificates IIE Offers Two Green Belt Courses The Institute of Industrial Engineers now offers two Six Sigma Green Belt courses: Six Sigma for Process Improvement and Six Sigma for ASQ Certification. IIE's Six Sigma Green Belt for Process Improvements En Español IIE continues its leadership role in demonstrating the value of the basic six sigma process analysis strategy in understanding and managing process variation. This three day program provides the participant with proven skills that permit the IIE Six Sigma Green Belt Certificate holder to immediately have an impact on the organization. Excellent overview of tools that help with implementation of a Six Sigma program "I was delighted with this course and I found it very informative and practical. This course gave me another perspective to look at the statistics and definitely it will help to implement the six-sigma methodology to the projects we undertake." "{The Greenbelt training} was a great learning experience and I hope to continue with this learning experience and also implement not only in our software development/work place, but also our client's to achieve improved processes. I will certainly be looking forward for the next level of the training."
  10. 10. This course is also available online. Master the use of the Six Sigma approach to quantify the critical quality issues in your company. Once the issues have been quantified, statistics can be applied to provide probabilities of success and failure. Learn how to integrate principles of business, statistics, and engineering to achieve tangible results. Six Sigma methods increase productivity and enhance quality. This seminar will give you a thorough understanding of Six Sigma and its focus on eliminating defects through fundamental process knowledge. As a Six Sigma Green Belt, you will be equipped to support and champion Six Sigma implementation in your organization. Come away from this seminar with the knowledge you need to: • Identify and implement improved strategic • Improve quality, productivity, and responsiveness and operational processes in your operation • Discover ways to better serve your customers Prior registrants have reported the following savings from their course projects: • A financial services organization saw a • A web developer increased annual profits by 10% quarterly cost reduction of $128,000 by by cutting cycle time reducing the rework during transaction processing • A transportation company reduced turnover • A state agency reduced project cost over-runs by costs in excess of $875,000 per year by 28% improving the employee communications process • A painting operation saved over $197,000 • A wave solder operation saw defects reduced by annually by increasing first pass acceptance half and costs reduced by $60,000 per year by reducing errors Six Sigma offers a wealth of tangible benefits that, when skillfully applied, can: • Reduce cost by 50 percent or more through • Reduce the waste chain a self-funded approach to improvement • Afford a better understanding of customer • Improve delivery and quality performance requirements movements rapidly using internal resources Who Should Attend • Managers • Engineers • Front-line supervisors • Quality team leaders • Process improvement professionals • Production and logistics managers • Financial analysts • Sales and marketing staff
  11. 11. Benefits of Attending After completing this course, participants should understand: • Descriptive statistics • Process flow charting • Basic analysis tools • Variability measurements • Control charts • Process capability • Cause and effect analysis Course Highlights Six Sigma recognizes a correlation among the number of defects, wasted operating costs, and the level of customer satisfaction. The common measurement index in Six Sigma is defects per million opportunities. That can include anything from a component, piece of material, or line of code to an administrative form, time frame, or distance. Six Sigma emphasizes identifying and reducing variation. Six Sigma changes the discussion of quality from one in which quality levels are measured in percentages (parts per hundred) to a discussion of parts per million or even parts per billion. Because organizations are built around people and their knowledge, the success of the Six Sigma quality improvement strategy depends on individuals who are properly trained. The Six Sigma strategy involves a series of steps that are specifically designed to lead the organization through the gauntlet of process improvement. These major steps include definition, measurement, analysis, improvement, and control. Green Belt Certificate How will you know that you've mastered these concepts? Upon completion of this training, participants must pass a three-hour written examination before the Green Belt is granted. Dates Registration Fee IIE Member: $1195 | Non-member: $1345 Course Details 3 days | 2.1 CEUs NOTE: Individuals taking the Green Belt Program should NOT also register for the Yellow Belt Program. IIE’s Six Sigma Green Belt for ASQ Certification The American Society for Quality has announced its new Certified Six Sigma Green Belt certification. For those individuals interested in earning this new certification IIE offers an expanded version of its Six Sigma Green Belt for Process Improvement course. Individuals who complete this course will be well positioned to sit for ASQ’s certification exam. In addition to the classroom seminar presentations, exercises, simulations, and group exercises, the participants will be expected to complete assigned readings and evening practice exercises. Topics covered include
  12. 12. • Six sigma and organizational goals including o Value of six sigma o Organizational factors influencing six sigma • Lean enterprise principles • Design for six sigma o DFSS-DMADV o QFD o FMEA • Process management o Customer focus o SIPOC • Process analysis • Introduction to probability and statistics o Probability distributions o Inferential statistics o Tests of hypothesis o Statistical analysis  Graphical  Analytical • Measurement systems analysis • Project management basics • Management planning tools for root cause analysis • Business results for projects • Team concepts • Data analysis o Correlation o Regression • Statistical process control • Design of experiments o ANOVA o Factors o Levels o Treatments At the conclusion of both courses participants will sit for IIE’s Six Sigma Green Belt Examination. Those individuals who pass the exam will be awarded the recognized IIE Six Sigma Green Belt Certificate. Those individuals who desire to seek the ASQ Green Belt certification may find additional information at http://www.asq.org/certification/six-sigma-green-belt/ Dates Registration Fee $1750 (special pricing) Course Details 5 days | 3.5 CEUs Go to www.iieseminars.org to register now!
  13. 13. To view a list of upcoming Lean seminars visit: http://www.iieseminars.org/leanenterprise/ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Six Sigma Seminars IIE offers several courses on Six Sigma Concepts, Six Sigma Green Belt, and Six Sigma Black Belt. Six Sigma Yellow Belt Excellent overview of tools that help with implementation of a Six Sigma program Learn the basics of Six Sigma and how it can immediately impact your organization. This one-day introductory seminar gives you an overview of the basic philosophy, organization, and methodology for Six Sigma quality. Demystify this topic with this seminar that includes a discussion of the Define- Measure-Analyze-Improve-Implement-Control (DMAIIC) methodology. This practical overview is an introduction to the basic Six Sigma topics of variation, process capability, and root cause analysis. Powerful case studies and examples drawn from service, business process, and manufacturing applications will give you a simple but effective overview of Six Sigma. At the end of this seminar, you will be able to: • Understand the Six Sigma methodology • Understand the benefits and implications of a Six Sigma program and relate Six Sigma concepts to the overall business mission and objectives • Think about your organization as a • Use the concept of a Sigma Level to evaluate collection of processes, with inputs that the capability of a process or organization determine the output • Recognize the six-step DMAIIC model used • Recognize the organizational factors that are to improve processes necessary groundwork for a successful Six Sigma program • Define a plan for implementing Six Sigma in your organization To view upcoming dates visit: http://www.iieseminars.org/schedule.htm#yellowBelt Registration Fee IIE Member: $395 | Non-member: $545 Course Details 1 day | .7 CEUs To learn more visit: http://www.iieseminars.org/six%20sigma.htm ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  14. 14. Feedback We welcome your input. Please send submissions and feedback to Beth Cudney at Elizabeth.Cudney@umr.edu. Please include "Lean e-Newsletter" in the subject line of your message. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ You are receiving this message because you are a member of this Division. If you'd rather not receive e-mail messages from IIE, please send a note to IIE Member and Customer Service cs@iienet.org. Be sure to include your name and IIE member number (if applicable).