Jack A. Madson, PMP Residence: 425-313-2476
Issaquah, WA 98029 E-Mail: email@example.com
Skilled – Senior Program Manager
Technical team integrator, with professional program management skills, that creates and drives synergy among business
leaders, system architects and developers to forge project plans and specifications with acceptance testing criteria that
build competitive advantage. From business process analysis and re-engineering, technology integration and automation
of business process with intelligence to building smart software systems, this champion of change leads with decisive
results and rewards for all.
♦ Technical Program Manager who balances passion for excellence in the products created with a sense of urgency to
create value and continuously improve services delivered with increased efficiency and effectiveness. References will
attest ability to synergize value, dissolve ambiguity, create traction, and manage the process effectively to enable
♦ Business Analyst who learns the business values and seeks to propagate strategy into critical project requirements
to drive competitive leadership with technology and improved functionality that simply is the “wow” factor that sets you
♦ Manufacturing Executive who led teams to transform operations by developing lean processes to produce products
with 30% less cost, 50% less inventory and suppliers, while creating dashboards with intelligence to yield soaring
quality and excellence.
♦ Integrator: Selected from 25 pm’s by PMO to lead executive team of (75) to develop operating model development
that would define project priorities, methods for prioritizing the application of resources, and strategically choosing the
right projects to work.
♦ Change Agent who led Agile projects to deliver iterative solutions with a web user interface to perform costly
functions – hosted.
♦ Researcher who connects and actively listens while prompting deeper discovery into the rich areas of potential
change and technology integration. Priority is placed on getting directionally correct to save 10% of fees while
managing discovery. Example: Asset management project to target 5,000 licenses, $10 million in fees, evaluated
three best-in-class solutions.
♦ Negotiator who builds the common ground of understanding through data modeling - warehousing and mining, using
profiling value assessment (MS Tools), while defining the power grid for roles and responsibilities and establishment of
♦ Clarifier who dissolves ambiguity with insight, exposing facts, while confusion fades and hope builds with leadership
that is purpose driven and inspired, building the team along with confidence that enables success and win-win for
Program Management PMLC/SDLC, SCRUM (LEAN), Rapid Project Start Facilitation, Coaching/Mentoring, Stakeholder Interviews/
Register, Resource (RACI)/Leveling, Project Budgeting, Cost Control, Off-Shore Resource Contract
Management, SOW’s, COT, Conflict Resolution, Risk Assessment & Mitigation, Scope/Issue Management,
Team Facilitation and Problem Solving, Technical Architecture Design, Weekly Progress Reviews, Task
Leadership, Budget Management, Earned Value Management Reporting and Analysis, CPI
Business Analysis VSM (Value Stream Mapping), Design Work Flows, Swim Lane Diagrams, Responsibility Mapping, Cost
Justification - ROI, Requirements Definition, Data Mining – SQL Scripts, Use Cases, Wireframes, Data
Modeling – logical/functional, Business Requirements Documenting, Functional Specifications, Test Plans,
Vendor Analysis/Improvement/Selection, DMAIC, ISO SIX SIGMA, SPC, TQM, P&L Analysis, KPI’s
Functional Areas Engineering Software Development, Web Interfaces, Offshore Resource Management, Human Resources,
Legal, Corporate Facilities, Medical Manufacturing, Quality Assurance, Marketing and Service, CRM,
Customer Service – Call Centers, Materials Management/Supply Chain, Purchasing - Order to Cash, PMO
Technologies MS Project, SharePoint, Visio, MS Office Suite, Informatica – ETL, Business Objects, Mercury Test Director,
Oracle Apps, UNIX, PeopleSoft Tools, RDBMS, SQL, FTP, Windows 2000 FS, EDI, TCP/IP, JDBC,
HTTP/S, LDAP/S, Apache, JSP, Oblix SSO, Encrypted VPN, Active Directory Authentication, Session
Governances Good Manufacturing Practices (GMP for Medical/Electronics – ISO9001), HIPAA, SOX, Basell II, ICD-9
Industries Healthcare, Banking, High Technology Manufacturing, Telecom, Warehouse Management – 3PL, Software
Development, Web - B2B
PROFESSIONAL EXPERIENCE HIGHLIGHTS
Independent Consultant, Feb. 2009 to present
♦ Proposal review in conjunction with Social Solutions.Com. LLC: content development/submittal for multiple projects related to
infrastructure and support hardware/software systems – relational database development, reporting, built project approach and
structured governance. Collaborated on several bid submittals with content, results pending.
♦ Cambodia project development with World Vision and Westminster Chapel, micro-finance, traveled to Kompong Thom province,
expanding financial base and collaborating with local sponsors to begin new community development projects in rural areas.
♦ Continued Skill Development: MS Tools - Advanced Excel – Project Management Professional – Business Process Modeling
Technical Project Manager, WaMu/JP Morgan Chase – Seattle, WA – Mar. 2003 to Jan. 2009
♦ PMO driven project discipline with full PMLC/SDLC governance, project teams from 12 to 100 people, budget from $400k to
$2.0 million – 12 projects. Full accountability for leading the definition, planning, execution, monitor/control and closing of
multiple complex projects in an environment with a $26 billion dollar enterprise, consisting of dedicated, and hosted applications
in a highly secure network. Risk management, communication plans and project status to executive stakeholders – formal
♦ Developed MS project plan with full PMLC methods to save $1.2 million with a thin client WEB based application hosted
remotely; iterative deliverables prioritized a high yield solution with training created for 2700 users, utilized SharePoint server.
♦ Developed web based data warehouse utilizing Oracle 10g application server technology with tiered replacement infrastructure,
Web – application – database, with 9 UNIX servers and F5 load balancers in dev/test, production and disaster recovery (DR)
environment. Informatica (ETL) was used to land data in a Business Objects universe for business intelligence reporting and
management of 10 million sq. ft and $330 million in costs. Web application with user interface development, screen shots,
wireframes, interface to application and relational database. J.D. Edwards integration with third party accounts payable.
Business Consultant, Technical Project Management – (self employed) – Feb. 1995 to Apr. 1998 and Nov. 2000 to Feb. 2003
♦ NextRx – (Medical Electronics) Project leader to define development process for (NPI) medical electronic product from
requirements definition to design/development and test. Acting PMO leader to establish disciplines for project teams to deliver
hardware/software designs. Established change control procedures to maintain product configuration/control management.
♦ Innovation – (Telecommunications) Business Plan Development, Manufacturing Process Design, Supplier Development,
Information Systems Development, Customer / Service System Development for CDMA repeater cell site deployment.
♦ IBV Technologies – (Medical Electronics) – Project Manager over development firm and manufacturing resources, led
requirements definition and development phase into pilot and production of device.
♦ Instruments Northwest – (Sensitive Measurement Equipment) – Project Manager to reduce inventory, establish EOQ (economic
order quantity) levels, and develop business systems for forecasting, requirements planning, and manufacturing schedules.
Developed quality assurance methods along with MRB (material review board) protocols.
Senior Business/Systems Analyst, Oracle Corp – Bellevue, WA – Feb. 2000 to Nov. 2000
♦ Trained in Oracle Supply Chain and Order Management Analytics; delivered customer insight into order and inventory data.
Globally demonstrated product offerings which resulted in significant business with Pacific Northwest tech and aerospace
companies as well as for international clients based in Thailand while consulting with key business partners.
♦ Demonstrated Oracle Supply Chain software to Thailand disc drive manufacturer and won $.2 mil in consulting revenue.
Senior Business/Systems Analyst, Project Manager, Cap Gemini – Bellevue, WA – April, 1998 to February, 2000
♦ Project manager to develop training manual for warehouse system related to 2 billion annual product flow. Training manual
developed to improved learning curve and efficiency of warehouse operations by 40% for 100 plus users of the system.
♦ Certified in supply chain management technologies, i2 Factory Planner. Managed client relationships by building trust and
delivering results that enabled contract work with local manufacturer.
Previous Experience, Director, Physio-Control Corp – Medical Devices – Transitioned operations to lean JIT (just-in-time)
methodology while leading a technical staff of 65 engineers and support personnel. Reduced expenses overall by 20% and received
national recognition. Leadership created state of the art capabilities and competitive best in class performance in the pursuit of
EDUCATION & PROFESSIONAL DEVELOPMENT
BS, Industrial Technology, California State Polytechnic University, San Luis Obispo, CA
♦ American Peace Corps – Iran – Two Years
♦ PMI, Member, Healthcare Sub Sector Membership – IHI, Member, Institute Healthcare Improvement, PMP - PMI Certification
Recent Specialized Training
♦ Mastering the Requirements Process, Creating High Performance Work Teams, Business Objects Modeling / Workflow Analysis