IBM Smarter Campus-Cloud Computing in Education

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IBM Smarter Campus-Cloud Computing in Education

  1. 1. Smarter Campus:Cloud Computing in Education © 2010 IBM Corporation
  2. 2. Agenda  Education for a Smarter Campus  Cloud Computing Enabling Transformation  Education Workloads for Cloud  Examples of Cloud Computing in Education  Integrating Cloud Computing into the Institutional Infrastructure  Additional Information: - IBM Services © 2010 IBM Corporation2
  3. 3. Education for a Smarter Campus © 2010 IBM Corporation
  4. 4. Educational Continuum Education for a Smarter Campus: Building Human and Intellectual Capital Smarter Smart Innovation Classroom Administration in Research Education Education Quality Reducing Costs Accelerating Scientific Needs Access to Learning Improving Efficiencies Discoveries Our Value Enabling Student Optimizing Educational Economic Value Proposition Success and Skills System Operations through Innovation  Analytics of aligned  Data analytics and tools  World class high Solution student data for for institutional performance Components improved outcomes performance and asset computing tools and  Open education management infrastructure resources and tools for  Redesigned business  Aligning research personalized learning processes and open initiatives to support and teaching standards for economic recovery interoperability and sustainability Learning Managing Discovering Common Infrastructure Cloud Computing Components Open Platforms Shared Services © 2010 IBM Corporation4
  5. 5. Cloud Computing Enabling Transformation © 2010 IBM Corporation
  6. 6. Mounting challenges of a desktop environment can beaddressed with client virtualization. PC security challenges Something has to – Data/infrastructure risks change….quickly – Patch compliance – Regulations Infrastructure complexity Client Virtualization – Multiple platform models offers: – Refresh cycles – Standardization and availability – Enhanced security Rising management costs – Reduced – Deployment complexity – Support – Controlling/tracking IT assets – Lower TCO – Unpredictable IT costs – Increased Distributed workforce – Outsourcing and off-shoring availability, – Mobile and remote workers productivity, and user access © 2010 IBM Corporation6
  7. 7. Client Virtualization: moving compute power from PCs to centralized,server-based environment… …characterized by: thin clients, higher levels of security and resilience, improved backup and recovery…and reduced cost and complexity associated with managing the “close to the box” user environment  PC virtualization is the next big arena for cost reductions – 90 percent of companies in a recent poll say they already have a virtualization project underway – 75 percent believe virtualization will soon reach the desktop – More than a third are already loading middleware into their virtual machines, including application, identity management and integration servers According to Gartner, “thin clients can be 41% less expensive to run than unmanaged PCs ...” © 2010 IBM Corporation7
  8. 8. “Cloud-onomics”: How Cloud computing can benefit Education? CLOUD COMPUTING + + + = REDUCED VIRTUALIZATION ENERGY STANDARDIZATION AUTOMATION COSTS EFFICIENCY AND SELF SERVICE ….leverages virtualization, standardization and automation to free up operational budget for new investment AGILITY + BUSINESS & IT ALIGNMENT + SERVICE FLEXIBILITY + INDUSTRY STANDARDS = OPTIMIZED SERVICES …allowing you to optimize new investments for direct business benefits © 2010 IBM Corporation8
  9. 9. Cloud Computing Benefits For Users: For the IT department:  Increased availability and integrity of data  Cost reduction and applications for administrators, teachers and others  Centralized management of data and applications  Increased mobility for students, faculty and staff  Standardization of applications and  Reduced local application and system processes resource footprint  Increased flexibility for resource allocation  Increased application and computing  Higher utilization of resources performance  Increased server and data storage  Rapid provisioning of software, resources capacity and management of data  Reduced burden of software version control  Increase in available funds for innovation © 2010 IBM Corporation9
  10. 10. Education Cloud Computing Workloads © 2010 IBM Corporation
  11. 11. Cloud Computing Components for Education Classrooms, labs and Students, Faculty, Teachers and Staff  Thin Clients and Mobile Devices allow mobile access built every user to access around virtual services easily desktops  Business Analytics Virtualized computer VIRTUALIZED DESKTOP SERVICES provides insights on resources of legacy student performance desktop applications and services, using Open Source to lower INFORMATION ON DEMAND  Integrated Portal costs. On Demand Workplace provides consolidated access to applications BROADBAND INFRASTRUCTURE and content Open Source eLearning & ePortfolios Industry Standard Framework  Administrative Services provide for Courseware, Content management of and Services resources and assets Legacy Desktop Services to support learning Virtualized Cloud Services centrally Open Education Resources  Network Services supports a distributed Public Clouds provide high speed set of campuses and connectivity between classrooms thin clients and servers IBM  Web Services from IBM hosted delivery IBM and others for as an option collaboration and Centralized Infrastructure Public Infrastructure productivity © 2010 IBM Corporation11
  12. 12. Benefits of virtualization to Education  Management from a single window – thereby eliminating the need to visit Virtual client individual labs and PCs.  Patch updates / new software releases / installation handled from a central place.  Security – College labs are generally rife with viruses. VDI helps to setup a virus-free environment and in the event of a virus attack, containment is Thin client very easy.  In a college environment, lab setup time is generally high and VDI will reduce this drastically by creating multiple gold images.  Before the exams, the systems in the lab are wiped out and reinstalled to Users Users ensure students don’t use their saved files or prior work to answer the lab questions. With VDI, access to the saved files can be blocked with a single command so time taken to wipe out and reinstall is eliminated.  In a physical desktop environment, if a particular PC has a hardware issue, the student(s) working on that system are impacted badly. With VDI, if the thin client is not working, the student can just move to any available thin client and continue his / her work. Saved work is also available from SAN and there is no need to worry about PC hard disk failures. Blades or Shared Virtual rack-based  Professors / LAB Assistants can access student work from a central servers services client location rather than going to individual PCs.  Extending the day / Remote access for students – Students can access the VDI setup over a secure VPN, thereby eliminating the need to visit the Virtual machines particular lab / PC to work and learn during extra hours © 2010 IBM Corporation12
  13. 13. IBM Wireless Campus Solutions for Education – An Integrated approach Wireless campus infrastructure and mobile connectivity Secure, robust infrastructure and mobile connectivity as a foundation to support mobile and remote worker connectivity and applications Wireless network security Enhanced level of WLAN security to address all threats to the IBM Wireless network and automatically contain those threats Campus Solutions Wireless communications and collaboration A full lifecycle of Instant communication, collaboration and access to information to project deployment: increase employee productivity and streamline operations strategy, assess, design, integrate, deploy and maintain. Real-time location Accurate location and management of assets and people to ensure visibility into high worth assets and safety and security of personnel Event-driven notification Integration of a wide range of communication resources that provides the ability to receive real-time notification and text messages anywhere © 2010 IBM Corporation1313
  14. 14. Bringing schools into the 21st century – IBM Wireless Infrastructure Solutions.The IBM wireless infrastructure for schools solution can help you integrate wirelesstechnology with existing infrastructure to reduce your overall cost of ownership with :  Quick, cost-effective installation without the time-consuming construction required by wired systems  Promote enhanced collaboration and data sharing between students and teachers.  Fast reliable network connectivity with 802.11n,a,g/b technology.  Deliver Internet access to hard-to-reach areas with bridging solutions that beam radio frequency (RF) signals from main buildings to trailers and mobile classrooms  Enhance infrastructure security through the added encryption of radio frequency signals  Augment existing technology with PC cards that transform older laptops into wireless modems  Increase productivity and streamline IT processes -- one wireless workstation is significantly easier to manage and maintain than 10, 20 or 30 wired ports  Less labor and time-intensive maintenance than wired systems  Reduced costs by eliminating the need for expensive hard wiring construction and asbestos removal in older schools © 2010 IBM Corporation14
  15. 15. Examples of Cloud Computing in Education © 2010 IBM Corporation
  16. 16. Cloud Computing Case Study: Desktop Virtualization with Cloud Computing Pike County Schools Goal  Transform from traditional student computing model to a more efficient deployment of learning services  Avoid costly upgrades to PC’s at school sites Challenges  Increasing costs of managing and maintaining aging PC’s at schools sites  Need for enhanced services by teaching staff and students IBM Cloud without available budget to deliver Benefits  Lower costs – 62% savings documented by Forrester study  Enhanced services – greater services provided by virtual desktops than older software on standalone PC’s … School Site School Site © 2010 IBM Corporation16
  17. 17. Cloud Computing Case Study: Compute Cloud for teaching, learning, research North Carolina State University Goal  Increase utilization computing resources  Integration of technology into learning  Broaden adoption of virtualization Challenge  Academic computing resources demand  Costs of maintaining infrastructure NCSU Virtual Computing Lab Benefits  Software licensing saving up to 75%  150% increase in students/license  Increased flexibility  Overall improvement in server utilization … Campus Lab Campus Lab © 2010 IBM Corporation17
  18. 18. Cloud Computing Case Study: Collaboration to Accelerate Regional Transformation Carnegie Mellon University at Qatar, Qatar University, Texas A&M University in Qatar Goal:  Build a platform for collaboration between research, education “So when it came to infrastructure, it and industry was a breeze. IBM basically set us up with  Dynamic provisioning of Hadoop parallel computing a Blade Center rather quickly…they environments finished in a day.” – Dr. Majd Sakr,  Transform from a research cloud to a regional cloud Associate Teaching Professor, Carnegie Mellon University in Qatar Challenges:  Lack of collaboration platform between universities and industry  Manual setup of computing resources  Need for a phased approach – start out small and grow Cloud-in-a-Box Benefits:  Flexible infrastructure that facilitates collaboration between the researchers, universities and industry  Self-service provisioning of Hadoop environments accelerates IBM CloudBurst access to powerful computing resources  Scalable to allow for growth from a research cloud to a regional cloud © 2010 IBM Corporation18
  19. 19. Objectives, Requirements and Technology Mapping for a leading School in India © 2010 IBM Corporation 19 2011 IBM Confidential19
  20. 20. Our Understanding of Campus Business High Level View of the Student Management Process © 2010 IBM Corporation 20 2011 IBM Confidential20
  21. 21. Operational Model for a leading school In India © 2010 IBM Corporation 21 2011 IBM Confidential21
  22. 22. Integrated managed Services ( IMS ) © 2010 IBM Corporation
  23. 23. IMS Model Users Other Parties Retained CIO Advisory Team Service Management Team IBM Managed Services Eg. 3rd Party Solution (Business Requirements IBM PROJECT GOVERANCE OFFICE ) From branches INTEGRATED HELPDESK VENDOR COORDINATION Business & IT Transformation Projects IT Strategy , IT Policy, Processes and Practices INFRASTRUCTURE MANAGEMENT End User, DC,DR, Mail, N/w Management Services User Request APPLICATION IMPLEMENTATION & MANAGEMENT & SAP, Legacy, Messaging, Intranet and other App 3rd Party Problem Services Reports SECURITY & BUSINESS CONTINUNITY PLAN Strategy, Policy, Design & Implementation GROWTH & TECHNOLOGY REFRESH DC and DR Build , Asset refresh IBM Consulting Business IBM Research Process &Tools Industry Exp Process Transformation Projects Risk, Compliance based Mgmt Process & Application process etc.. Services Deployment © 2010 IBM Corporation23
  24. 24. The solution will be delivered with ITIL-conformant Service Management processes that leverage IBM’s experience managing the IT environments of over 1,000 clients worldwide Service Excellence Service Quality Customer Satisfaction Program Management • Service Reporting • Service Measurement • Service Reviews • Improvement Process • Return on Investment • Service Level Mgmt ITIL process lifecycle elements reflected in Offering Content  Strategy generation  Capacity Management Strategy &  Demand management  Information Security Management Design  Availability management  Supplier Management  Service level management  Transition Planning & Support Transition,  Service Evaluation  Asset Management  HR On boarding Implementation &  Service Validation  Configuration Management  Project Implementation Transformation  Change Management  Deployment Management  Optimization / Consolidation  Event Management  Request Fulfillment Managed  Incident Management  Access Management Operations  Problem Management  IT Operations Management Data Center Workplace Enterprise Business Services Services Services Services IT Domains © 2010 IBM Corporation24
  25. 25. IBM Service Delivery leverages 4 Key elements to deliver services Service Management Skills Processes  Specialized – talent that is trained, coached,  Effective – quality designed into processes and and developed for specific tasks, technologies practices and accounts  Efficient – waste eliminated through process  Deep – skill-based pools that are large maturity and continuous improvement enough to deliver maximum efficiency  Robust – fixes for one client are implemented  Broad – deep pools that cover all platforms, across all other appropriate clients all ITIL processes, and all geographies Assets and Tools Information Analytics  Automation – codification of best practices in  Defect Prevention (DPP) – incident tools to improve quality and productivity prevention through analysis of failure patterns across platforms and processes  Innovation – apply IBM Research to improve the capabilities of assets & tools  Technical – experience with widest range of businesses, applications, and architectures  Flexibility – support for third-party tools to leverage existing client investments  Improvement – visibility into areas for joint client and IBM improvement © 2010 IBM Corporation25
  26. 26. Integrated Delivery Framework Service Desk Service Desk Agent Agent Centralised Service Delivery Center @ main campus System Alerts Infrastructure Integrated Service Desk University Corporate Labs/branches IBM Project Management Office (Governance & IT Projects) Common Ticket Platform – Integrated Workflows – Incident / Problem / Change / Communication Data Center N/W AMSIBM Center of Excellence Info Security Support Center @ main Server DBA Data Apps DR / BC Transformation Projects Storage eMail Voice/ campus Security SAP Facilities Video ITIL V3 Process Vendor / Partner Co-ordination Projects Co-ordination / Quality Management Data center Data centers facilities management Disaster recovery sites Local Students / Users Onsite support Specialist teams – Data center, Network and Security support © 2010 IBM Corporation26
  27. 27. Service Desk Model – Single Point of Contact (SPOC) Incident and Problem Manager Continuous improvement  Problem management through knowledge  Configuration management base Students / Users  Change management  Performance management Central SD @  Security management Main campus  Asset tracking Email Asset Asset Web Portal Database Database Problem Access Problem Tickets Service Desk SLA Data Knowledge Tier 2 & Tier 3 Service Incident Service Level Base Knowledge Base Technical Mgt Mgt Agreement Support Team Inventory Report Expert Configuration Center Work Email K. Mgmt Management On Site Support Team Escalation & Notification Internal & External Service providers On Call Support Engineers Systems Management Toolset © 2010 IBM Corporation27
  28. 28. Thank you © 2010 IBM Corporation 28 2011 IBM Confidential28
  29. 29. Backup © 2010 IBM Corporation 29 2011 IBM Confidential29
  30. 30. Managing Desktops in Education Today Information and data is our most How do I maintain or improve desktop management when important asset. Security is a I’m required to do priority and we need to ensure that this data and IP is safeguarded more with less? Less budget, less power consumption, less resources..I need to support agrowing # diverse I need to provide studentsapplications that don’talways run well in a terminal and teachers with the bestservices environment possible experience on campus, off campus, on multiple devices. © 2010 IBM Corporation30

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