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Advanced Corporate Coaching
Methods
July 7, 2016
Mary Legakis Engel and Doug Emerson
Who We Are
Market Trends on Business Coaching
Methodologies
The 4 Components of a Solid Business
Methodology
Real Effectiv...
WHO WE ARE
© Reddin Global 2016 3
DOUG EMERSON MARY LEGAKIS ENGEL
Start with the Client
Conflict
© Reddin Global 2016 5
Stress
© Reddin Global 2016 6
© Reddin Global 2016 7
Less Effective
Behaviour
© Reddin Global 2016 8
“Effectiveness is a discipline.
And like every discipline,
effectiveness can be learned
and must be...
Leader-managers would be MORE EFFECTIVE if they
consistently:
• Set a few high priority objectives that measure job succes...
© Reddin Global 2016 10
© Reddin Global 2016 11Source: http://www.techvibes.com/company-directory/toronto/tag/startup
METHODOLOGY
© Reddin Global 2016
Real effectiveness: The extent to which a leader-manager achieves the
output requirements of the job.
Apparent effectivene...
The only way to know if you’re really
effective is to define the measurable
outputs of the job.
Real effectiveness
Outputs
Represent outcomes, not activities
Are measurable
Most important aspects of the role – top 4-6
Within your Authori...
Examples of Outputs
Financial Performance
Customer – Experience? Satisfaction?
Employee – Satisfaction? Engagement? Effect...
Must be Measurable
– Quantity
– Time
– Quality / Error rate
– Cost
– Adherence or variance
– Feedback
Examples of Metrics
© Reddin Global 20
Outputs Metrics
Financial Performance ?
Customer Satisfaction ?
Cultural Transforma...
Examples of Metrics
© Reddin Global 21
Outputs Metrics
Financial Performance • Revenue growth: X to Y
• EBITDA of __%
Cust...
Examples of Metrics
© Reddin Global 22
Outputs Metrics
Financial Performance • Revenue growth: X to Y
• EBITDA of __%
Cust...
Examples of Metrics
© Reddin Global 23
Outputs Metrics
Financial Performance • Revenue growth: X to Y
• EBITDA of __%
Cust...
Examples of Metrics
© Reddin Global 24
Outputs Metrics
Financial Performance • Revenue growth: X to Y
• EBITDA of __%
Cust...
3 Situational Elements
© 2015 Reddin Global Inc. 25
People
Demands
Organization
Demands
Work
Processes
Your Client
The way...
Advanced Corporate Coaching Mastery
1. Have a mentor or coach in the
business you want to be in
2. Be in a community of pe...
Q&A
Effectiveness is the central issue
mary@emersonsuite.com
doug@emersonsuite.com
www.emersonsuite.com
Connect on Linkedin: T...
The Emerson Suite - Advanced Corporate Coaching Methods
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The Emerson Suite - Advanced Corporate Coaching Methods

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- Market Trends on Business Coaching Methodologies
- The 4 Components of a Solid Business Methodology
- Real Effectiveness and Job Clarity

Published in: Leadership & Management
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The Emerson Suite - Advanced Corporate Coaching Methods

  1. 1. Advanced Corporate Coaching Methods July 7, 2016 Mary Legakis Engel and Doug Emerson
  2. 2. Who We Are Market Trends on Business Coaching Methodologies The 4 Components of a Solid Business Methodology Real Effectiveness and Job Clarity Q&A OVERVIEW 2 © Reddin Global 2016 1 2 3 4 5
  3. 3. WHO WE ARE © Reddin Global 2016 3 DOUG EMERSON MARY LEGAKIS ENGEL
  4. 4. Start with the Client
  5. 5. Conflict © Reddin Global 2016 5
  6. 6. Stress © Reddin Global 2016 6
  7. 7. © Reddin Global 2016 7 Less Effective Behaviour
  8. 8. © Reddin Global 2016 8 “Effectiveness is a discipline. And like every discipline, effectiveness can be learned and must be learned.”
  9. 9. Leader-managers would be MORE EFFECTIVE if they consistently: • Set a few high priority objectives that measure job success • Focus themselves and their organization on the achievement of those objectives • Eliminate wasted time • Use the appropriate behaviour with the people they work with © Reddin Global 2016
  10. 10. © Reddin Global 2016 10
  11. 11. © Reddin Global 2016 11Source: http://www.techvibes.com/company-directory/toronto/tag/startup
  12. 12. METHODOLOGY © Reddin Global 2016
  13. 13. Real effectiveness: The extent to which a leader-manager achieves the output requirements of the job. Apparent effectiveness: The appearance of effectiveness by observation of behavior alone. Personal effectiveness: The extent to which a leader-manager achieves their own personal goals and aspirations.
  14. 14. The only way to know if you’re really effective is to define the measurable outputs of the job.
  15. 15. Real effectiveness
  16. 16. Outputs Represent outcomes, not activities Are measurable Most important aspects of the role – top 4-6 Within your Authority Represent 100% of the output expectations of the job © Reddin Global 17
  17. 17. Examples of Outputs Financial Performance Customer – Experience? Satisfaction? Employee – Satisfaction? Engagement? Effectiveness? Growth Cultural Transformation Innovation © Reddin Global 18
  18. 18. Must be Measurable – Quantity – Time – Quality / Error rate – Cost – Adherence or variance – Feedback
  19. 19. Examples of Metrics © Reddin Global 20 Outputs Metrics Financial Performance ? Customer Satisfaction ? Cultural Transformation ? Innovation ?
  20. 20. Examples of Metrics © Reddin Global 21 Outputs Metrics Financial Performance • Revenue growth: X to Y • EBITDA of __% Customer Satisfaction ? Cultural Transformation ? Innovation ?
  21. 21. Examples of Metrics © Reddin Global 22 Outputs Metrics Financial Performance • Revenue growth: X to Y • EBITDA of __% Customer Satisfaction • Increase survey scores from X • Retention rate Cultural Transformation ? Innovation ?
  22. 22. Examples of Metrics © Reddin Global 23 Outputs Metrics Financial Performance • Revenue growth: X to Y • EBITDA of __% Customer Satisfaction • Increase survey scores from X • Retention rate Cultural Transformation • Employee survey results • Turnover rate Innovation ?
  23. 23. Examples of Metrics © Reddin Global 24 Outputs Metrics Financial Performance • Revenue growth: X to Y • EBITDA of __% Customer Satisfaction • Increase survey scores from X • Retention rate Cultural Transformation • Employee survey results • Turnover rate Innovation • Amount of $ from new revenue streams • # of new projects launched
  24. 24. 3 Situational Elements © 2015 Reddin Global Inc. 25 People Demands Organization Demands Work Processes Your Client The way work may be done to achieve effectiveness. Organizational norms & culture. Your manager, direct reports, co-workers and stakeholders
  25. 25. Advanced Corporate Coaching Mastery 1. Have a mentor or coach in the business you want to be in 2. Be in a community of people talking about the business you want to be in 3. Have a methodology that is credible and relevant to the clients you want to work with © Reddin Global 2016 26
  26. 26. Q&A
  27. 27. Effectiveness is the central issue mary@emersonsuite.com doug@emersonsuite.com www.emersonsuite.com Connect on Linkedin: The Emerson Suite

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