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#ProjectA Patient Pathways tweet chat report 26 July 2018


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A report about the #projectA tweet chat about patient pathways that took place on 26 July 2018.

Published in: Healthcare
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#ProjectA Patient Pathways tweet chat report 26 July 2018

  1. 1. Compiled by: Leigh Kendall @leighakendall Rosie Redstone @rosieredstone and Camilla Lindo @camilla56026807 of the Horizons team. #ProjectA Tweet chat summary 26th July 2018
  2. 2. Contents Slide What is #ProjectA? 3 Crowdsourcing the ideas 4 What happened in the tweet chat? 5 What were the outputs? 6 The themes that emerged: 7 - 11 • Creating patient-centred pathways • Improving pathways through collaboration between health and care services • Pathways that could be replicated elsewhere • Improving mental health pathways • Improving frailty pathways • Potential new pathways • Two priority areas Data sources 14 Dates of tweet chats 15 The #ProjectA Ideas Platform 16
  3. 3. What happened in the tweet chat? On 26th July at 7pm the Horizons team hosted a 60 minute #ProjectA tweet chat seeking responses to the following questions: 1. Introduce yourself – hello my name is… 2. What do we mean by a patient pathway - and why are patient pathways important for helping improve ambulance services? 3. What pathways do you have now that work well, and could those pathways be replicated elsewhere for another group? 4. a/ How could we redesign patient pathways to provide care that is most appropriate for the patient’s needs - and to help make sure ambulance services are used effectively? b/There are groups of people who are more likely to use ambulance services. How could pathways be redesigned to best support them? 5. What is your one big idea for improving patient pathways with respect to ambulance services? What sort of pathways would you like to see? 58 people participated with a total audience of 173,306 generating 311 tweets and 65 new ideas! Source: FollowtheHashtag Most participants were from the UK, with some in the US, Canada, and Europe. Source: FollowtheHashtag The ProjectA influencers. Source: Symplur
  4. 4. What were the outputs? The #ProjectA team evaluated the 311 tweets* from the tweet chat and identified 65 as specific ideas that could be added to the ideas platform. Some will be new posts and others may add support or breadth to existing ideas. We grouped the ideas into the following themes: - Creating person-centred pathways - Improving pathways through collaboration between health and care services - Pathways that could be replicated elsewhere - Improving mental health pathways - Improving frailty pathways - Potential new pathways Each person who initiated the tweet has been invited to post their idea on to the ideas platform. *Please note that this curation includes only those tweets that included the hashtag #ProjectA
  5. 5. What is #ProjectA? #ProjectA (for ambulance) is a twelve month project to mobilise frontline ambulance staff and patients to identify and implement ideas that will contribute to improvements in urgent and emergency services. The project was initiated by Simon Stevens, the Chief Executive of NHS England, after he spent time with ambulance crews in London and the Midlands. Simon identified the potential for frontline ambulance staff to play a much bigger role in innovation, service redesign and problem solving. He has asked the NHS Horizons team to work with the Association of Ambulance Chief Officers (AACE) to develop a year-long initiative that supports and builds on the excellent work that is underway in many parts of the system and builds on the ideas and energy of frontline ambulance staff. The ambition is to identify at least 4 major change ideas that can be developed, prototyped and implemented by frontline staff across all ten ambulance trusts, in time to start making a difference in winter 2018/19. The whole ethos and approach of #ProjectA is one of co-production and collaborative decision making.
  6. 6. Theme 1: Creating person-centred pathways
  7. 7. Theme 2: Improving pathways through collaboration between health and care services
  8. 8. Theme 3: Pathways that could be replicated elsewhere
  9. 9. Theme 3: Improving mental health pathways
  10. 10. Theme 4: Improving Frailty pathways
  11. 11. Theme 5: Potential new pathways
  12. 12. Theme 6: Two priority areas
  13. 13. Crowdsourcing the ideas The #ProjectA Ideas Platform has been designed around five specific challenges that emerged from the work at the launch event on 28th June. These are: • The partnership with the public challenge • The patient pathways challenge • The roles, practices, wellbeing and career progression challenge • The working with partners challenge • The thinking the unthinkable and current “rules” and perceptions challenge The #ProjectA Ideas platform will remain live until September 2018 and is being underpinned by five tweet chats, each focused on one of the five challenges. Leigh Kendall, Communications Lead, NHS Horizons How to run a successful twitter chat
  14. 14. Data sources for this analysis 1. Follow The Hashtag!/archive/projecta-dashboard-v1-2018- 07-27-1?id=dashboard&from=20180726180000&to=201807262100004 2. Symplur healthcare hashtag project: • hashtags/ProjectA/analytics/?hashtag=ProjectA&fdate=7%2F8%2F2018 &shour=6&smin=30&tdate=7%2F18%2F2018&thour=6&tmin=30 3. Wakelet 9b3622b2be72
  15. 15. Dates of future tweet chats Partnership with the public Tues 17 July 7-8pm #ProjectA Patient pathways Thurs 26 July 7-8pm #ProjectA Roles, practices, our wellbeing and progression Wed 8 August 7-8pm #ProjectA Working with partners Wed 15 August 7-8pm #ProjectA Thinking the unthinkable, current “rules” and perceptions Tues 21 August 7-8pm #ProjectA Join us on the tweet chats:
  16. 16. Continuing the conversation: