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eosc-hub.eu
@EOSC_eu
EOSC-hub receives funding from the European Union’s Horizon 2020 research and innovation programme un...
2
Key terms and concepts
EOSC-hub Service Portfolio Management Process
- Objectives
- FitSM Requirements
- Inputs and outp...
316 April 2018
SPM: Key terms and concepts
Definition following FitSM-0:
Service catalogue:
User/customer facing list of a...
4
The service portfolio is the basis for the service catalogue
16 April 2018
Key concepts:
Service Portfolio vs. Service C...
5
Manage the EOSC-hub service portfolio and
catalogue
Ensure alignment with the overall strategy and
roadmaps
Review regul...
6
1.1 A service portfolio shall be maintained. All services shall
be specified as part of the service portfolio
1.2 Design...
716 April 2018 EOSC-hub Week
Initial EOSC-hub Service Portfolio
(as classified in the DoW)
Common Services
EGI High-Throug...
8
Initial EOSC-hub service portfolio
(another view based on the research data lifecycle)
Processing & Analysis
Data Manage...
9
EOSC-hub service portfolio
- The set of customer-facing services that are offered by the
EOSC Hub (e.g. via the Marketpl...
1016 April 2018
Service Description Template –
Simple version
Name
Logo
Owner Area
TRL
Tagline Description
Request
procedu...
1116 April 2018
Service Description Template:
Rich version
https://wiki.eosc-hub.eu/display/EOSC/Service+Portfolio+Entry+T...
Area Definition
Compute General computing services
including VM management,
containers and job processing
Storage & Data S...
13
•Business case defined
•Value proposition defined
•Initial service descriptionDiscovery
•Development plan defined
•Poss...
1416 April 2018
SPM Tools
Service
descriptions
SPMT
EOSC-hub Website
www.eosc-hub.eu
EOSC-hub Marktetplace
marketplace.eos...
15
SPM: Interfaces with project activities
Initial service
catalogue
(DoW)T2.2
Service
roadmap,
service
portfolio and
serv...
1616 April 2018
SPM: Interfaces with other processes
Proposed
major
change
to service
portfolio
SPM
SLM
Service
catalogues...
17
EOSC-hub SPM
- Process definition in progress
- Initial outputs available
 Service description template, service area,...
eosc-hub.eu @EOSC_eu
Thank you for your attention
Please, send your feedback to
sergio.andreozzi@egi.eu
1816 April 2018
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Service Portfolio Management (SPM) in EOSC-hub, Sergio Andreozzi, (EOSC hub week, Malaga, 16 - 20 April 2018)

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Service Portfolio Management (SPM) in EOSC-hub, Sergio Andreozzi

  1. 1. eosc-hub.eu @EOSC_eu EOSC-hub receives funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No. 777536. Service Portfolio Management (SPM) in EOSC-hub Sergio Andreozzi Strategy and Policy Manager EGI Foundation EOSC-Hub week, Malaga, 17 April 2018
  2. 2. 2 Key terms and concepts EOSC-hub Service Portfolio Management Process - Objectives - FitSM Requirements - Inputs and outputs EOSC-hub Service Portfolio(s) Service description template SPM tools Decision-making 16 April 2018 Outline Disclaimer EOSC-hub SPM process is under development The content of this presentation can change in the near future Feedback is welcome EOSC-hub Week
  3. 3. 316 April 2018 SPM: Key terms and concepts Definition following FitSM-0: Service catalogue: User/customer facing list of all live services offered along with relevant information about these services Definition following FitSM-0: Service portfolio: Internal list that details all the services offered by a service provider, including those in preparation, live and discontinued Definition Service design and transition package (SDTP): Entirety of plans for the design and transition of a specific new or changed service http://fitsm.itemo.org/fitsm-standard EOSC-hub Week
  4. 4. 4 The service portfolio is the basis for the service catalogue 16 April 2018 Key concepts: Service Portfolio vs. Service Catalogue Customer EOSC-hub Week
  5. 5. 5 Manage the EOSC-hub service portfolio and catalogue Ensure alignment with the overall strategy and roadmaps Review regularly for consistent and up-to-date information 16 April 2018 SPM Process - Objectives EOSC-hub Week
  6. 6. 6 1.1 A service portfolio shall be maintained. All services shall be specified as part of the service portfolio 1.2 Design and transition of new or changed services shall be planned 1.3 Plans for the design and transition of new or changed services shall consider timescales, responsibilities, new or changed technology, communication and service acceptance criteria 1.4 The organizational structure supporting the delivery of services shall be identified, including a potential federation structure as well as contact points 2.2 A service catalogue shall be maintained* 16 April 2018 SPM Process Requirements (from the FitSM Standard) * In FitSM, this is part of SLM EOSC-hub Week
  7. 7. 716 April 2018 EOSC-hub Week Initial EOSC-hub Service Portfolio (as classified in the DoW) Common Services EGI High-Throughput Compute EGI Cloud Compute B2Find B2Drop Services for Sensitive Data … Thematic Services ECAS DARIAH Science Gateway OOPENCoastIS GEOSS EO Pillar WeNMR Suite DODAS LifeWatch Services CMI Collaborative Services Application Database Repositories Federation Services Accounting ARGO EGI Check-In GGUS GOCDB …
  8. 8. 8 Initial EOSC-hub service portfolio (another view based on the research data lifecycle) Processing & Analysis Data Management, Curation & Preservation Access, Deposition & Sharing Federation Services ● B2FIND (data) ● Marketplace (Services) ● Applications on Demand ● Federated HTC & Cloud Compute IaaS & PaaS ● Processing of sensitive data ● Jupyter Notebook ● Application DB (software & VM) ● B2DROP (data) ● B2Note (data) ● B2SHARE (data) ● DataHub ● Federated AAI. monitoring, accounting ● SLA and order Management ● Security incident response and policies ● Technical support & Training ● B2HANDLE ● B2SAFE ● European Certified Trusted Repository ● Thematic data analytics ● Scientific Workflow Management, Orchestration (DIRAC, PaaS Orchestrator) 1 2 3 4 Discover & Reuse 16 April 2018 EOSC-hub Week
  9. 9. 9 EOSC-hub service portfolio - The set of customer-facing services that are offered by the EOSC Hub (e.g. via the Marketplace) EOSC-hub internal service portfolio - The set of supporting services needed to operate the EOSC Hub 16 April 2018 From the management viewpoint: splitting the service portfolio in two EOSC-hub Week
  10. 10. 1016 April 2018 Service Description Template – Simple version Name Logo Owner Area TRL Tagline Description Request procedure Main provider EOSC-hub Week
  11. 11. 1116 April 2018 Service Description Template: Rich version https://wiki.eosc-hub.eu/display/EOSC/Service+Portfolio+Entry+Template Work in progress EOSC-hub Week
  12. 12. Area Definition Compute General computing services including VM management, containers and job processing Storage & Data Storage and data management services Identity & Security Identity management, authorisation and other services to ensure trust Platforms Technologies or service used as a base upon which other applications, processes or technologies are developed Thematic Services High-level services, often discipline- specific, for research communities Professional Services Training, certification, consultancy and other non-technical services 1216 April 2018 Service Areas EOSC-hub service portfolio Area Definition Operations Tools and services to help you develop, deploy and manage the EOSC Hub Identity & Security Identity management, authorisation and other services to ensure trust Coordination Coordination activities to ensure a seamless coordination of the EOSC- hub ecosystem Collaboration Technologies or service used as a base upon which other applications, processes or technologies are developed EOSC-hub internal service portfolio EOSC-hub Week
  13. 13. 13 •Business case defined •Value proposition defined •Initial service descriptionDiscovery •Development plan defined •Possible suppliers identifiedPlanning •Working prototype available •At least one provider delivering the service •Support available for closed set of usersAlpha •Most of functionalities implemented, no performance guarantees •Service available for public use •Risk assessment performed •Capacity defined, OLA/SLA established, CRM aligned Beta •Capacity and continuity/availability plan available, documentation available •SLA/OLA defined •Acceptance criteria validated •Business model and revenue stream defined Production 16 April 2018 Service phases EOSC-hub Week 1-2 5-6 8-9 3-4 7 TRL
  14. 14. 1416 April 2018 SPM Tools Service descriptions SPMT EOSC-hub Website www.eosc-hub.eu EOSC-hub Marktetplace marketplace.eosc-hub.eu DPMT/ GOCDB info about service providers info about services Operational about service providers EOSC-hub Week
  15. 15. 15 SPM: Interfaces with project activities Initial service catalogue (DoW)T2.2 Service roadmap, service portfolio and service catalogue T12.1 Business Model Analysis T3.2 Stakeholder engagement Service roadmap, service portfolio and service catalogue D2.6 (M12) D2.7 (M34) T2.1 Strategic direction PMB Strategy Board T2.3 Governance Sustainability SPM Marketplace + other channels WP7 Thematic Services WP8 Compet. Centers WP9 Business Pilots WP5 Federation Services Service Providers / Customers T4.2 Other Customers Strategic Guidance New Leads T10.1 Technical Coordina tion T10.4 Gap Analysis T4.4 Informati on Security Technical/Security Guidance T10.2 Serv. Cat. Tech Evolution D2.1; D2.5 D3.1 D2.5 D12.1 M12RoE Services 16 April 2018 EOSC-hub Week DIH Platform
  16. 16. 1616 April 2018 SPM: Interfaces with other processes Proposed major change to service portfolio SPM SLM Service catalogues Service portfolios Technical, organisational, operational validation SUPPM Approved major change CHM Service phases Service roadmap SOCRM Others CHM CONFMSUPPM SOCRM Organisational structure EOSC-hub Week (New) supplier Governance body approval Templates (e.g. SDTP, portfolio entry)
  17. 17. 17 EOSC-hub SPM - Process definition in progress - Initial outputs available  Service description template, service area, service phase - Initial service portfolio/catalogue available - Initial tools in place  SPMT, Service catalogue in Website, Marketplace 16 April 2018 Summary EOSC-hub Week More to come… your feedback is welcome
  18. 18. eosc-hub.eu @EOSC_eu Thank you for your attention Please, send your feedback to sergio.andreozzi@egi.eu 1816 April 2018

Service Portfolio Management (SPM) in EOSC-hub, Sergio Andreozzi, (EOSC hub week, Malaga, 16 - 20 April 2018)

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