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BCG on PMI in Software

Boston Consulting Group
Boston Consulting Group
Boston Consulting GroupSocial Media Marketing Specialist at Boston Consulting Group

BCG has extensive experience supporting PMIs, particularly growth oriented complex technology integrations. Learn more about BCG's approach, tools, and perspective on what makes software integrations different.

BCG on PMI in Software

1 of 15
Post-Merger Integration
in Software
1
BCG has extensive experience
in software and supporting
Post-Merger Integrations
Number of client assignments by topic
and region over the past 10 years
Operations
Americas EMEA Asia-Pacific
Marketing
and Sales
People and
Organization
Corporate
Development
Strategy
90 42 21
58 33 5
32 26 13
73 95 21
80 47 23
Growth-oriented complex
technology integrations
BCG has extensive integration experience
Integration is one of the
largest topics for BCG,
representing greater ~10+%
of our annual revenues
Supported deals with
cumulative value of
more than $3 trillion
Accumulated more
than 8 million hours of
experience supporting PMIs
Helped clients integrate
more than 550 mergers
and acquisitions in the
last five years. Most are
multinational or global
2 3
BCG-supported integrations
systematically over-deliver
on synergies
Creating 9%+ more shareholder value
for success in Post-Merger
Integrations (PMIs) in software
10 imperatives 1
Define first principles—
the objectives and
philosophy of the
merger—and design
the PMI to reflect them
2
Manage the PMI in
iterative sprints
and empower leaders
to make decisions with
a bias for action
6
Align product roadmaps
early and communicate
to customers to reduce
uncertainty about
products’ futures
7
Identify the cultural
differences between
the two companies
and actions needed to
adopt the buyer’s culture
0 2 4 6 8 10 12 14 16 18 20 22 24
95
100
105
110
115
Indexed shareholder
returns relative to market
Months after deal close
BCG assisted
Average merger
Revenue
synergies
Cost
synergies
BCG value
add 51%
BCG value
add 32%
Announced Planned Achieved
+21%
+15%
+15%
+25%
Source: BCG’s PMI Synergy Database as of June 2016
Source: BCG’s PMI Synergy Database as of June 2016
3
Organize cross-functional
teams to mirror the value
drivers of the merger—
and staff them with the
best people
5
Enable the sales force
to begin cross-selling
on Day 1
4
Focus integration
planning on ensuring
speed of integration
and synergy capture
post Day 1
9
Manage talent carefully—
use segmented approach
for talent retention and
focus on high-risk areas
(e.g. developers)
8
Track morale through
pulse checks and take
corrective change
management actions
10
Plan for business
continuity on Day 1
by having a clear view
on what is changing and
pressure-testing plans
+9%
4 5
The BCG difference
in Software integrations
Integration
objectives
Execution certainty
Value creation
Shared integration vision and strategy
Day 1 business continuity
Faster progress towards end state
while protecting business momentum
(Over)delivery on cost synergies
Key talent retention and engagement
Agile, value-focused, battle-tested
PMI approach and tools
Agile IMO
Independence, focus, and pace
Executive perspective
Collaborative style to orchestrate
cross-functional efforts
What BCG
brings
Accelerated growth
Transformed new company
“One company” customer experience
Growth opportunities identified
and captured
Product and service roadmap
alignment
New purpose, vision and strategy
New operating model
Culture design and implementation
Equity story
Deep functional experts on the ground
in critical areas (GTM, Engineering,
Development, IT, etc.)
Strong experience in global delivery
models (offshoring and nearshoring)
Able to act with ‘one face’ to customers
from Day 1
Differentiated approach for different
integration models
Faster time-to-revenue synergies
Deep knowledge of software industry
and target end markets
Strategy and intellectual creativity
are our DNA
Proprietary, practical culture and
change management toolkit
Proprietary, data-driven TSR toolkit
to ground investor strategy
Proven, best practice benchmarks
and models for high-performing
software and SaaS companies
6 7
BCG survey identified
Q: Rank the top three reasons why you felt the deal was successful
Culture Revenue growth Product alignment
Defined a clear culture and way of working
Allowed for joint development of new features
on existing products to best meet customer needs
Provided access to new markets/customer segments
Shortened time-to-market for new products,
reduced speed of innovation
Strong change management and communication
The company was able to cross-sell the
product offerings of the original companies
​Allowed for joint development of new integrated
products/solutions to best meet customer needs
Successfully delivered on cost synergies
Significantly improved market share
and bargaining position in key markets
Financial performance of the combined
company outperformed the market
Provided access to key talent that
is important for our performance
Developed a clear operating model and org design
20
9
7 12 6
10 8
6
6
6
7
7
6
6
4
1
1
2
4
12
9
9
3
3
3
3
3
3
3
3
4
3
16 3
12 4
Ranked #1
Ranked #2
Ranked #3
Shown as percentage
of respondents (%)
critical value drivers for software integrations Four areas that could have gone better in integrations
Q: In your view, what could have been done
differently to make the integration more successful?
Collaborative approach
to develop new organization’s
policies, such as HR and
retention policies
Prioritize customer experience
Improve overall integration
planning and execution
Implement change management
that unified the two companies
Percentage of respondents (%)
32
28
18
13
Both...should be familiar with
each others' policies and work
on a common way to make a
match of both companies policies
Focus should be on target
customers—providing them
best service and experience
will help the company grow
The effective planning of integration
should have been clear during the
initial phase to avoid delay in the
entire process of integration
To make the integration process
smoother, companies must adapt
to the new employees’ behavior
and their respective demands
8 9
Key risks to consider
for Software integration
Talent retention, especially
for software developers
Revenue dip after
deal close due to
uncertainty of products
Setting the right
ambitions for
value creation
Culture not
aligned
Not prepared for
Day 1 and beyond
10 11
Ad

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BCG on PMI in Software

  • 2. BCG has extensive experience in software and supporting Post-Merger Integrations Number of client assignments by topic and region over the past 10 years Operations Americas EMEA Asia-Pacific Marketing and Sales People and Organization Corporate Development Strategy 90 42 21 58 33 5 32 26 13 73 95 21 80 47 23 Growth-oriented complex technology integrations BCG has extensive integration experience Integration is one of the largest topics for BCG, representing greater ~10+% of our annual revenues Supported deals with cumulative value of more than $3 trillion Accumulated more than 8 million hours of experience supporting PMIs Helped clients integrate more than 550 mergers and acquisitions in the last five years. Most are multinational or global 2 3
  • 3. BCG-supported integrations systematically over-deliver on synergies Creating 9%+ more shareholder value for success in Post-Merger Integrations (PMIs) in software 10 imperatives 1 Define first principles— the objectives and philosophy of the merger—and design the PMI to reflect them 2 Manage the PMI in iterative sprints and empower leaders to make decisions with a bias for action 6 Align product roadmaps early and communicate to customers to reduce uncertainty about products’ futures 7 Identify the cultural differences between the two companies and actions needed to adopt the buyer’s culture 0 2 4 6 8 10 12 14 16 18 20 22 24 95 100 105 110 115 Indexed shareholder returns relative to market Months after deal close BCG assisted Average merger Revenue synergies Cost synergies BCG value add 51% BCG value add 32% Announced Planned Achieved +21% +15% +15% +25% Source: BCG’s PMI Synergy Database as of June 2016 Source: BCG’s PMI Synergy Database as of June 2016 3 Organize cross-functional teams to mirror the value drivers of the merger— and staff them with the best people 5 Enable the sales force to begin cross-selling on Day 1 4 Focus integration planning on ensuring speed of integration and synergy capture post Day 1 9 Manage talent carefully— use segmented approach for talent retention and focus on high-risk areas (e.g. developers) 8 Track morale through pulse checks and take corrective change management actions 10 Plan for business continuity on Day 1 by having a clear view on what is changing and pressure-testing plans +9% 4 5
  • 4. The BCG difference in Software integrations Integration objectives Execution certainty Value creation Shared integration vision and strategy Day 1 business continuity Faster progress towards end state while protecting business momentum (Over)delivery on cost synergies Key talent retention and engagement Agile, value-focused, battle-tested PMI approach and tools Agile IMO Independence, focus, and pace Executive perspective Collaborative style to orchestrate cross-functional efforts What BCG brings Accelerated growth Transformed new company “One company” customer experience Growth opportunities identified and captured Product and service roadmap alignment New purpose, vision and strategy New operating model Culture design and implementation Equity story Deep functional experts on the ground in critical areas (GTM, Engineering, Development, IT, etc.) Strong experience in global delivery models (offshoring and nearshoring) Able to act with ‘one face’ to customers from Day 1 Differentiated approach for different integration models Faster time-to-revenue synergies Deep knowledge of software industry and target end markets Strategy and intellectual creativity are our DNA Proprietary, practical culture and change management toolkit Proprietary, data-driven TSR toolkit to ground investor strategy Proven, best practice benchmarks and models for high-performing software and SaaS companies 6 7
  • 5. BCG survey identified Q: Rank the top three reasons why you felt the deal was successful Culture Revenue growth Product alignment Defined a clear culture and way of working Allowed for joint development of new features on existing products to best meet customer needs Provided access to new markets/customer segments Shortened time-to-market for new products, reduced speed of innovation Strong change management and communication The company was able to cross-sell the product offerings of the original companies ​Allowed for joint development of new integrated products/solutions to best meet customer needs Successfully delivered on cost synergies Significantly improved market share and bargaining position in key markets Financial performance of the combined company outperformed the market Provided access to key talent that is important for our performance Developed a clear operating model and org design 20 9 7 12 6 10 8 6 6 6 7 7 6 6 4 1 1 2 4 12 9 9 3 3 3 3 3 3 3 3 4 3 16 3 12 4 Ranked #1 Ranked #2 Ranked #3 Shown as percentage of respondents (%) critical value drivers for software integrations Four areas that could have gone better in integrations Q: In your view, what could have been done differently to make the integration more successful? Collaborative approach to develop new organization’s policies, such as HR and retention policies Prioritize customer experience Improve overall integration planning and execution Implement change management that unified the two companies Percentage of respondents (%) 32 28 18 13 Both...should be familiar with each others' policies and work on a common way to make a match of both companies policies Focus should be on target customers—providing them best service and experience will help the company grow The effective planning of integration should have been clear during the initial phase to avoid delay in the entire process of integration To make the integration process smoother, companies must adapt to the new employees’ behavior and their respective demands 8 9
  • 6. Key risks to consider for Software integration Talent retention, especially for software developers Revenue dip after deal close due to uncertainty of products Setting the right ambitions for value creation Culture not aligned Not prepared for Day 1 and beyond 10 11
  • 7. Our approach for successful software integrations Align product portfolios Accelerate the go-to- market alignment Capture cost synergies quickly Define new roadmap and optimize overlapping platforms and products Align shared platform components and develop go-forward development methodologies Align packaging and pricing strategies Ensure no risk of disruption to customers—with focus on overlap Maximize revenue synergy potential Consolidate corporate functions, systems, offices (excluding sales and product development) Leverage increased bargaining power with vendors • Fast enablement of cross-selling • Medium and long-term opportunities Redefine the operating model, org design, and talent management Create a deliberate company culture Establish value-oriented integration planning and execution Vision, medium-term aspirations, strategy, and operating model Operate as a unified company: shared purpose, values, and desired behaviors Make Day 1 a ‘non-event’ and provide execution certainty Develop rigorous integration plans for Day 30, Day 100, Year 1, etc. 12 13
  • 8. Product development integration planning starts pre-close to accelerate synergy realization Close Initial hypotheses based on current portfolio and publicly available information Portfolio rationalization Plan to optimize identified overlaps in existing products to maximize revenue opportunity and cut costs Shared platform components Evaluate the benefits of shared platform components vs. unique applications to balance flexibility and economies of scale Policy alignment Plan to share technology across both legacy orgs and converge on common open source policy Product management Outline product management structure for go-forward organization and identify leadership Development methodology Migrate to common approach for product development Close + 3 months Close + 6 months Rollout new methodology approach, if needed Roadmap integration Including new joint product development opportunities, consistent with combined strategy and R&D opex envelope 14 15
  • 9. Integrated go-to-market approach should encourage sales forces to cross-sell immediately post-close Identify high-level sales organization Overlay sales forces on Day 1 Define end state sales model Design and staff sales leadership Align pricing policies Align existing sales forces into Day 1 org structure Define responsibilities and expectations for sales forces Prepare systems to enable selling (e.g. data available) Example of software client Align incentives Prepare for cross-selling Train sales forces on new products For any new sale, compensate both sales reps involved Consider unintended consequences of the structure established Identify similar products from both companies to create “bundles” Develop collateral marketing materials Establish lead generation office to validate leads and facilitate cross-sell Before Day 1, conduct global sales kick-off Train sales force on other company’s products Outline updated incentive structure Foster teaming and attention to expanded portfolio while protecting business continuity 16 17
  • 10. BCG experience leveraged to develop ambitious SG&A cost synergy plans Org design: Use cascaded design process for senior layers Inputs into SG&A cost synergy planning BCG benchmarks Custom analyses Scale curve in company/sector Wave 1 Wave 2 Wave 3 Wave 4 Granular baselining to size overlaps CEO Layer 2 Layer 3 Layer 4 Layer 5 and below Cascaded design process Note: Savings estimates median; Data based on recent PMIs; Ranges of savings can be found in the database Source: Synergy Database, BCG experience Cost synergies typically realized in SG&A functions Rationale HR Strategy and corporate development Finance IT Sales and marketing Legal Facilities Percentage of Target Co. cost baseline 28 13 37 18 24 4 50 20 Results in high quality of design decisions Encourages superior ownership and engagement Ensures horizontal alignment Enables the organization by building org redesign capabilities across the cascade steps Promotes values of openness and trust Conducted by people closest to the work at each step in cascade Structured workshop process to ensure high quality of design and holistic review of how the work in the organization is done Managers given an opportunity to design their organization as they see best based on their mandates Managers at each step of cascade align on how their individual designs will fit together Indirect procurement (%) of combined purchase $ 18 19
  • 11. Before defining the go-forward culture, need to understand the differences between legacy company cultures Illustrative example Client example: perceived similarities and differences of 700+ survey respondents Decision making long-term over short-term Product excellence drives decisions New solutions generated internally Do not respond to new customer needs Risk is tightly controlled Rewarded for the idea itself Financial metrics are primary decision drivers Consistently succeed and hit financial targets Accountabilities clearly assigned Decision making rights clearly defined Decisions are often revisited with new information Expected to work from the office Bias towards consensus in decision making Mistakes addressed privately Difficult messages as diplomatically as possible People withdraw if others challenge them Do not share information across functions and divisions Focus on perspective of their own functions and divisions Target current average Buyer current average Decision making short-term over long-term Consumer focus drives decisions New solutions generated with customers Responds to new customer needs Experimentation is generally encouraged Rewarded for the execution of an idea Innovation and design are primary decision drivers Expect some projects and units to fail Accountabilities are diffused Decision making rights open and flexible Decisions are not often changed Free to work from anywhere Bias towards speed in decision making Mistakes addressed publicly Deliver difficult messages as directly as possible People persevere, even if others challenge them Share information across functions and divisions Consider broader picture of other functions and divisions with the objective of defining go forward culture through careful change management to minimize disruptions 20 21
  • 12. Typical integration team structure creates central IMO and integration teams Key agile principles applied in software integrations State of the art toolkit enables rigorous tracking and execution 1 Cross-functional (multi-disciplinary) teams of ~8 people Lean teams focused on delivering maximum value 2 Compressed timeline leads to completion 30-50% faster Working against discrete problems with shared goals and metrics 3 Sprint based workflows combined with bias to action Iterative sprints 4 Make decisions quickly based on available data, open to iteration Frequent feedback and learning 5 Leaders with decision- focused mindset Single leader who is empowered to make decisions Steering committee (SC) • Set integration principles and direction • Review and preference design recommendations • Decide on best path forward to resolve issues • Sign off progress against plans and targets Integration management office (IMO) • Coordinate overall integration process • Review and challenge team output and targets • Sets agendas for SC attention/decisions Special issue teams • Support IMO/SC on specific non-functional or cross- functional integration issues • Evaluate and recommend strategies to SC/IMO regarding internal and external issues impacting deal closure or other risks Vision Equity story Operating model Platform teams • Provide specialist support to integration teams • Define policies and processes related to core integration activities; e.g. HR selection, retention, and severance Baseline, synergy and one-time cost Communications plan Culture integration and change management Integration planning teams Revenue synergies • Opportunity maps based on product portfolio and market/customer analysis • Prioritization of combined value propositions • Near term enablement workarounds and execution support mechanisms Sales • Re-alignment of account coverage model— especially overlapping accts. • Harmonization of lead-to-cash/ sales ops processes • De-risking customer experience • Cross-selling activation Engineering/technology • Product portfolio alignment/rationalization • Technology/IP sharing • Joint new product development • Development methodology alignment Support functions • Consolidation of HR, legal, finance, and IT orgs • Brand/marketing programs • IT infrastructure and applications • Processes and policies • Real estate footprint consolidation 22 23
  • 13. BCG Post-Merger Integration toolkit helps successful integration Includes battle-tested processes, tools, templates and software to pressure test and mitigate risks Post-Merger Integration Toolkit Synergy database Tracks synergy data from hundreds of PMI projects with live, proprietary benchmarking Synergybuilder by BCGTM Supports BCG’s proven finance baselining, synergy target setting and planning methodology Roadmapping tool Supports proactive setting and tracking of workplans and identification of roadblocks OrgBuilder Helps manage complex organization design and change efforts during PMI Culture survey Analyzes cultural differences and helps defining target culture in line with NewCo strategy and undertaking change management Day 1 checklist Provides Day 1 priority checklists by function Day 1 checklist Tuned by BCG Diagnoses an organization’s sentiment around the progress of culture integration and change management 24 25
  • 14. We are committed to your success BCG experts in Software Post-Merger Integrations Derek Kennedy Senior Partner and Managing Director San Francisco Kennedy.Derek@bcg.com Global leader for Technology sector Max Hong Partner and Managing Director San Francisco Hong.Max@bcg.com Experience in due diligence in private equity for MA in software industry Lianne Pot Partner and Managing Director Los Angeles Pot.Lianne@bcg.com Core member of Post-Merger Integration Practice with Technology expertise Antonio Varas Partner and Managing Director San Francisco Varas.Antonio@bcg.com Member of Technology practice and global lead for Post-Merger Integration in Technology industry Daniel Friedman Senior Partner and Managing Director Los Angeles Friedman.Daniel@bcg.com Leads BCG’s Post-Merger Integration practice in North America Roger Premo Partner and Managing Director Boston Premo.Roger@bcg.com Global leader for software and SaaS topics Serving as a thought partner We serve as a ‘sparring partner’ for integration issues and beyond, helping to ensure implications for the integration across the whole business are part of the executive dialogue Highly collaborative approach We consistently hear from clients that BCG’s key differentiator is how we partner with you through the work, enable your ownership, and ultimately ensure execution and delivery of results Focusing on high-value work, while sweating the small stuff We focus on the areas with the most value at stake, deploying analytical power to the deepest levels to ensure successful execution with no detail or risk ignored. Serving as a thought partner Flexible resourcing to meet your needs We take a transparent, collaborative, and open approach to resourcing. We view the BCG team and your team as ‘one team’. We revisit resource levels constantly and mutually agree to any changes on a scheduled (typically bi-weekly) or ad hoc basis 26 27