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Embedding business continuity management into an organisations DNA

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This presentation was delivered at a BCI Swiss Chapter event in April 2017.

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Embedding business continuity management into an organisations DNA

  1. 1. Embedding Business Continuity Management (BCM) into an Organization's DNA Guy Stone, Head Business Continuity & Resilience Swiss BCI Event 2017 April 5th, 2017 Global BCM
  2. 2. Global BCM Overview | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only2 1. Introduction 2. BCM at Novartis 3. Embedding BCM 4. Lessons Learned from real cases 5. Summary and Q&A
  3. 3. Global BCM 3 | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only Novartis has focused businesses fueled by innovation and functional excellence Innovative Medicines Sandoz Pharmaceuticals business unit Oncology business unit Alcon R&DR&D
  4. 4. Global BCM 4 Novartis Switzerland Ca 13’000 employees | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only BASEL Company headquarters Head office of Innovative Medicines Research & development Production SCHWEIZERHALLE Production SCHAFFHAUSEN Alcon Grieshaber ROTKREUZ Head office of Swiss business units • Innovative Medicines • Sandoz • Alcon FRIBOURG Alcon Pharmaceuticals GENEVA Alcon Management LOCARNO Novartis Pharmanalytica STEIN (AG) Production Switzerland is one of the most important research, production and distribution hubs of Novartis.
  5. 5. Global BCM 5 2. BCM at Novartis Organization & Operating Model Environment Manufacturing HealthSafety BCM & NEM Inspection & Compliance R&D and Commercial Operations Business Operations Global HSE & BCM 6 Technology Platforms 5 Regions | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only BCM Coordinators BCM Teams Global above site Site level ca 70 sites ca 297 sites Business Partners
  6. 6. Global BCM 6 | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only BCM System (BCMS) across the Novartis Group Group Organization Site/Entity Organizational BCMS Group BCMS Standard Manual Objectives Documented BCMS Aligned with ISO 22301 Policy We are a global company and we need to function like one BCM is an undivided line management responsibility
  7. 7. Global BCM 7 | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only What does BCM Deliver Keep it simple Time Risks Preparedness
  8. 8. Global BCM 8 | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only BCM Process Roadmap and BCMS Based on ISO 22301 Context of the Organization BC Policy & Objective BCMS (at Div and Entity/Site level) KBP Key Business Process Inventory BIA Business Impact Analysis RIA and RP Risk Identification & Assessment and Risk Portfolio RM Risk Mitigation STRATEGY BCM Strategy Development BCP Business Continuity Plan Review & Update Audit & Self-Assessment BCMS Review Continual Improvement Residual Risk Training, Exercising Management System Elements
  9. 9. Global BCM 9 3. Embedding BCM | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only Strategic Priority: Fully embed a harmonized BCM approach and ensure oversight and sustainability in the entire organization
  10. 10. Global BCM 10 What would Success Look like | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only  No supply / service interruptions, no near misses; no asset / IP losses  BCM is • driven / owned by top management • planned and built in the life cycle of a product & processes • is measureable / tangible; is a robust process • seen as a competitive advantage, others know we are good • applied end to end  There is acknowledged benefit of BCM, high awareness & visibility  There are Effective BCPs in place, well tested; teams exercised  Standardized way of doing BCM, with associates involved in BCM activities fully knowledgeable of BCM methodology  You would not even know you are doing BCM, it would be innate, inherent, 2nd nature, truly embedded in company’s DNA ! “Risk management is analogous to the immune system. It is not a thing or part. It is a system that co-exists within other systems that must properly function with a larger system called the organization / organism...” –Sean Murphy, Lotook
  11. 11. Global BCM 11 The Importance of “Buy-In” to support Embedding | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only Push Audit, Compliance Pull Benefits, what's in it for me? Its the «Right Thing to Do» Investing in BCM is like insurance, risk based, depends on risk appetite
  12. 12. Global BCM 12 BCM is embedded in our Code of Conduct | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only Business Continuity & NEM  We believe that business continuity management is critical for our patients, customers, associates and other stakeholders, and is part of responsible management practice.  In the event of an emergency or significant business disruption, we are committed to doing our utmost to ensure uninterrupted supply of key products and services. Applicable for all Employees To be supported by Group Wide E-Learning
  13. 13. Global BCM 13 Raising Awareness | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only Well planned and appropriate BC awareness programs should be developed (local and Global) and delivered to relevant staff, including those newly recruited to the organization. A variety of communications media used – intranet, e-learning, booklets, DVDs, cards, posters, newsletters, town-halls, etc. – Story-telling (very powerful) from real past events – Slide decks for Senior, Top Management ! Endorsement of the BCM program by top management should be included in awareness communications Company wide BCM Awards give recognition and share best practice; also raises awareness
  14. 14. Global BCM 14 Improving the understanding of BCM helps | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only Before it can be embedded, one needs to clarify what BCM is and is not. The challenge starts here • Going beyond “Awareness”, improved understanding • Positioning and Marketing • Address myths, misunderstandings BCM is often misunderstood as being only.... ..a paper exercise (too many templates) ..an HSE project , primarily HSE risks ..an IT project, about IT risks ..about pandemic planning ..concerning supply security.. ..reactive (its only about the plan) ..proactive (its only about risk reduction) ..only for Manufacturing...
  15. 15. Global BCM 15 Follow a Risk Based Approach | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only BCCriticalityofEntity BCEffortRequired Basic Resiliency, “disaster recovery”, NEM, Pandemic Preparedness, etc. Full Medium Basics BC Effort and Detail should match BC Criticality Finding Balance!
  16. 16. Global BCM 16 Do we really know how effective we are at BCM? | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only …how close are we to the edge sometimes? What about ‘Near Misses’... It is essential to learn from real events, but better to avoid them if possible..
  17. 17. Global BCM 17 Metrics as a Reality Check to help Embedding | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only Meaningful Metrics Important to truly measure and capture our performance (not just preparedness); To really know, where we are, how we are doing (including near misses),
  18. 18. Global BCM 18 J&J Seeks to Cope with Cancer-Drug Shortages Pfizer tuberculosis drug shortage How Hurricane Sandy destroyed years of medical research Luitpold Pharmaceuticals product shortages led to spike in kids’ infections Third FDA ban on Ranbaxy threatens its U.S. sales Do not think, «It cannot happen to us» 4. Learning from Real Cases | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only
  19. 19. Global BCM 19 Relevance of the expression “a hundred year flood” Never say Never... | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only
  20. 20. Global BCM 20 Be prepared for events beyond your control Dangerous Goods Explosion Tianjin, China 2015 | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only
  21. 21. Global BCM 21 Fukushima Flooding Hurricanes Sandy and Irene H1N1 Manufacturing presence (1 or more plants) Direct commercial presence (1 or more offices) Research presence (1 or more facilities) Area affected by major natural disaster or political turmoil Major event description Flooding EQ Ebola MERS Iceland ash cloud Arab spring Flooding We have learned and evolved from these events and others | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only
  22. 22. Global BCM 22 • Management attention & involvement, at all levels • Proper governance, supported by a management system • Show value, benefit and where possible the connection to patient (rather than compliance, audit), raise this “Awareness” • Keep it simple, fit for purpose, adjust where needed • Learn and evolve from real cases • Set meaningful priorities • Consider end to end Supply Chain risks, including 3rd parties/suppliers and vendors • Have the right people, competent, with good “soft-skills”, with passion ! 5. Summary Key to Sucess | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only
  23. 23. Global BCM 23 Thank You | Embedding BCM | G. Stone | BCI Swiss Chapter Life Science Event 2017 | Business Use Only

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