TTTTERRYERRYERRYERRY CCCCARNEYARNEYARNEYARNEY
terrycarney1018@gmail.com 129 Whittaker Cres., Cambridge, ON N1T 1Z3 (519) 588-7248
ProfileProfileProfileProfile
A dynamic team player with nearly 30 years of success in the insurance industry, trained in project
management practises, program control and support, and business analysis methodologies, with a focus
on contributing to the goals of the business. A strategic thinker with a proven history of adapting and using
innovative approaches to build and leverage relationships in delivering key results.
Professional ProfileProfessional ProfileProfessional ProfileProfessional Profile
• 20+ years of experience in Project Management, Program Control Officer, Project Management Office
Support, and Business Analysis roles
• Proven adaptability to constantly evolving priorities and ability to manage to deadlines with a continual
focus on implementing solutions to challenges and improvement opportunities
• Qualified professional experienced in development, maintenance, and variance analysis for reporting
for large complex integrated initiatives
• Experience leading business operational systems development initiatives under $1MM or high volume
activity
• Effective analytical, investigative, and research skills with meaningful documentation and interpretation
of data and results
• Experienced in creating strong project scheduling and financial tracking to enable effective monitoring
and control of business initiatives
• Change enabler with experience supporting teams through change
• Successful collaborator, comfortable with all levels of the organization and varying degrees of technical
knowledge
• Enthusiastic team player and champion for employee engagement within the organization
• Employs common sense, aptitude, experience, and tenacity to drive effectiveness
Professional ExperienceProfessional ExperienceProfessional ExperienceProfessional Experience
2010-Present RBC Insurance 6880 Financial Dr., Mississauga, Ontario
Transformation Management Office Project Manager/Program Control Officer
AccomplishmentsAccomplishmentsAccomplishmentsAccomplishments
• Exercised analytical and project management mindset to develop, socialize, and implement a new
operating model for high volume initiatives within our organization leveraging the existing organizational
PM framework and methodology
• Seconded to develop integrated program schedule for the largest program undertaken by the
organization ($300MM+)
• Consolidated key milestones and deliverables from 13 individual project schedules, enabling effective
monitoring of milestone reports and the timely identification, escalation, and resolution of risks to overall
program schedule
• Provided execution assurance, leadership, and on-going coaching to project managers on large
programs to ensure status, risk and issue, and schedule reporting and management met best practises
• Led >$5MM spend project to successful completion requiring over 40 separate implementations, 5 IT
project managers and associated development teams

TTTTERRYERRYERRYERRY CCCCARNEYARNEYARNEYARNEY
terrycarney1018@gmail.com 129 Whittaker Cres., Cambridge, ON N1T 1Z3 (519) 588-7248
• Proactively nurtured a positive project team experience to better engage resources resulting in effective
problem discussion and the successful delivery of project goals and objectives without negatively
impacting approved scope or budget
• Utilized analysis and common sense to understand business discussion points, as they relate to
practical understanding of project objectives, and spark value-added business requirements additions
• Expanded accountabilities of program control officer role while assigned to two concurrent large
programs to provide support for over allocated Program Manager while continuing to exceed
expectations of formal responsibilities
2008-2010 RBC Insurance 6880 Financial Dr., Mississauga, Ontario
P&C Product Management Senior Business Specialist
AccomplishmentsAccomplishmentsAccomplishmentsAccomplishments
• Actively engaged member of prioritization committee for P&C insurance pricing, regulatory, and
enhancements participating in the appropriate prioritization across business lines
• Developed, managed, and implemented processes within Product Management for updating and
reviewing product collateral, marketing material, and for effective client communication, including policy
fulfillment and renewal letters, training materials and communications to distributors
• Prepared detailed competitive analyses providing data on competitor's strengths and weaknesses,
strategic initiatives, organization structures, product offerings, and channels
• Championed business priorities by developing business cases, preparing project submissions, actively
supporting business involvement including user acceptance testing and proving sign off
• Spear-headed and successfully coordinated efforts across multiple business areas for operational
investigation of credit card system defect, saving the organization $50M annually and mitigating
reputational risk to the organization
2007-2008 RBC Insurance 6880 Financial Dr., Mississauga, Ontario
Insurance Sales Development Senior Business Specialist
AccomplishmentsAccomplishmentsAccomplishmentsAccomplishments
• Developed and maintained regional leader and sales representative compensation modelling tools
allowing senior executives to scrutinize a variety of compensation plan scenarios enabling effective
decision making
• Partnered with the management teams to drive the necessary research and analysis required to resolve
compensation errors or implement systems enhancements, workflows, procedures or processes
• Developed numerous ad-hoc reports, calculation models, and payment tracking tools enabling effective
executive decisioning
2002-2007 RBC Insurance 6880 Financial Dr., Mississauga, Ontario
Project Management Office PMO Support
AccomplishmentsAccomplishmentsAccomplishmentsAccomplishments
• Contributed to the development and implementation of RBC Project Management Framework (PMF)
for initial centralized Project Management Office for the Life Company

TTTTERRYERRYERRYERRY CCCCARNEYARNEYARNEYARNEY
terrycarney1018@gmail.com 129 Whittaker Cres., Cambridge, ON N1T 1Z3 (519) 588-7248
• Developed and implemented portfolio reporting tools and supporting processes for the Divisional
Portfolio of Projects
• Enhanced portfolio reporting to better support executive governance and oversight of portfolio
execution and financial management, underpinning the executive review and prioritization and approval
process
• Developed, launched, and facilitated initiative on-boarding process and support the on-going and
annual project prioritization process and division-wide resource portfolio planning activities
• Performed initial analysis of project initiative submissions based on strategic alignment and return on
investment, and produced summary of findings with value-added information relevant to the executive
prioritization process
• Investigated work flow and prepared process models to analyze procedural gaps and identify efficiency
opportunities in development process
1985-2002 Manulife Financial 500 King St. N., Waterloo, Ontario
Individual Life Systems Project Leader, Intermediate Business Analyst
Agency Compensation Agent Contracts Co-ordinator
Individual New Business Medical Fees Co-ordinator
Professional DevelopmentProfessional DevelopmentProfessional DevelopmentProfessional Development/Technical Skills/Technical Skills/Technical Skills/Technical Skills
• Advanced level Microsoft Office suite skills including Project, Excel, Word, PowerPoint, and Visio
• E2E Requirements Process Training
• Introductory Agile PMF knowledge
• Multiple industry courses in the areas of insurance product knowledge, collaboration, change
management
• Leading and Advocating Change – Managerial Excellence
• Collaboration Workshop
Reference Available Upon RequestReference Available Upon RequestReference Available Upon RequestReference Available Upon Request