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Teresa Wai Shan Tso
Email: teresa.tso@gmail.com Cell: 4166026020
Unit 1615, 60 South Town Centre, Markham ON, L6G0C5 Canada
Profile and Skills Summary .
 8+ years experience in Consulting and Information Technology, working on cross-functional teams in a deadline-
driven, project-oriented environment
 Project Management Profession (PMP) certified, involved in full project life cycle through various projects that
ranged from managing cost and resources, designing, building and testing application systems, facilitate
project meetings to providing support for clients
 Experience in web-based application and database implementation, web design and development
 Successfully delivered and support in a large, complex SOA project with 300 team members involved including
clients, third party vendors and consultants by following enterprise management methodologies
 Highly adaptive, flexible, organizational , strong analytical and communication skills with strong working experience in
complex IT projects
Technical Proficiencies .
Project Communication: Microsoft Word, Excel, Visio, Project, Outlook, PowerPoint, SharePoint
Web/Programming/Software Applications-related: XML, HTML, SQL, Mercury-Test Director, MS Access, Visual Studio
.NET, MS SQL Server, Quality Centre, Adobe Acrobat , Adobe Photoshop, Corel Draw, AutoCAD
Languages: English, Cantonese, Mandarin
Work Experiences .
Business System Integration Consulting Manager
Accenture Inc., Toronto, ON July 2007 – Present
Application Development Centre Mobilization Lead – Public Transportation Industry
 Oversee all mobilization activities and resources (team of 2 managers and 2 consultant/analyst) to stand up an
application development team of 46 onshore and offshore resources including ramp-up and knowledge transition.
 Design business processes, including defining owners and integration points as well as key performance indicators
(KPIs) to meet process and functional requirements. Work closely with the Application Architects to create the
process blueprint and establish business process requirements to drive out application requirements and metrics.
 Drive quality management reviews to ensure all business and design requirements are met. Educate stakeholders
including senior executives to ensure a complete understanding of the designs through workshops, operation
manuals and training sessions.
 Conducted stakeholders analysis and workshops with business, project and operation teams and obtained buy-in
from stakeholders to achieve governance and acceptances of business operating process
Service Introduction & Transition Lead – Public Transportation Industry
 Led a team of 7 resources to prepare public transit operation team of over 75 resources for the impacts of a new
system implementation release.
 Successfully developed and implemented Service Transition strategy, managed work effort of 10,500hrs with project
cost of $900k and 13 client deliverables as well as making sure smooth transition between Project and Operations
teams on schedule to minimize overall impact to the Media and public transit customers if not handled properly
 Manage operation acceptance and service readiness activities including communication with operation, business and
project teams, conduct operation training and knowledge transfer for both onshore and offshore resources via training
documentation, conference/video calls, monthly newsletter, weekly workshops and constant communication with key
stakeholders.
 Work with vendors to delivery operation training for both business and operation teams including development of
training curriculum plan as well as oversee training delivery, manage expectations, training materials development
and timeline by managing issues, risks, key decisions and action items.
Project Management Officer Lead – Financial Industry
 Lead and manage Project Management Office (PMO) team of 3+ resources and provide oversight on all PMO day to
day activities and support Senior Executives in multiple systems integration projects for various financial clients.
 Develop, implement, and maintain the Project Management Plan including delivery roadmap, project approach,
staffing, roles & responsibilities, quality assurance, risks, issues, budget and schedule. Coordinate all program-level
measurement and reporting; aggregate and publish inputs from financial management, quality management, value
measurement and resource management
 Manage Change Control Process and program dependencies and team interdependency tracking across multiple
work streams. Coordinate program communications, both internal and external. Identify and provide program-wide
administrative functions in order to best leverage economies of scale across the program.
Project Management Officer Lead – Public Postal Industry
 PMO Lead for an $8M program including a team of 50 resources including 20 consultants, clients and vendors.
Successfully support the delivery of the projects on time, within budget and according to clients' expectations.
 Manage integration between deployment leads on Solution Arch, Change Management and Technology across all
work domains to support program delivery of 2 projects.
 Lead and manage program status meetings to identify issues, risks, decisions and Chang Requests. Maintain
program work plans, including critical path analysis; support business case analysis and financial management
processes.
 Develop workplan and program plans, manage resource management roll-on / roll-off processes, compliance, project
engagement and deployment activities. Led and facilitate project post go-live activities during stabilization phase
including monitor and control stabilization business metrics, issues raised from operations and stabilization reports for
project executives
Project Management Officer Lead – Telecommunication Industry
 Reports directly to Program Director and prepare financial reports, manage overall project status and project plans to
Client, senior management and CIO
 Led requirement gathering sessions with clients, identified business priorities and key performance metrics as well as
maintained issues logs throughout the project phase
 Prepare costing and estimates for new work request, managed resource plan and financial reports and budget
forecasts for four work streams including Customer Relation Management and Billing Applications implementation
and support as well as inventory management process
 Work directly with Client PMO & IT Director on action items follow up, communicates risks and issues as well as
facilitate requirement gathering and design sessions
 Drive, monitors and coordinate weekly meetings with business group and project teams to define and clarify business
needs.
Volunteer History .
Condominium Board of Director
Majestic Court Condominium, Markham, ON Jul 2013 – Present
 Communicate, address residents’ legitimate concerns and respect useful suggestions via creation of newsletters,
emails and social media
 Exercised due diligences, review and provide approvals regarding contracts for repairs, maintenance and condo
management operations including financial statements and expenses
Education, Training, and Certifications .
Professional Training
 Completed 500hr Yoga Alliance Teacher Training Program in Toronto and India Feb 2015 – Nov 2015
 Graduate of French Pastry Program in Ecole Nationale Supérieure de Pâtisserie in France Jul 2015 – Aug 2015
 Project Management Profession (PMP) Certified Dec 2010 – Present
Academic Education
 B.S. in Systems Design Engineering with Option of Management Science, University of Waterloo, ON, CA

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Teresa Wai Shan Tso_2016_PMP

  • 1. Teresa Wai Shan Tso Email: teresa.tso@gmail.com Cell: 4166026020 Unit 1615, 60 South Town Centre, Markham ON, L6G0C5 Canada Profile and Skills Summary .  8+ years experience in Consulting and Information Technology, working on cross-functional teams in a deadline- driven, project-oriented environment  Project Management Profession (PMP) certified, involved in full project life cycle through various projects that ranged from managing cost and resources, designing, building and testing application systems, facilitate project meetings to providing support for clients  Experience in web-based application and database implementation, web design and development  Successfully delivered and support in a large, complex SOA project with 300 team members involved including clients, third party vendors and consultants by following enterprise management methodologies  Highly adaptive, flexible, organizational , strong analytical and communication skills with strong working experience in complex IT projects Technical Proficiencies . Project Communication: Microsoft Word, Excel, Visio, Project, Outlook, PowerPoint, SharePoint Web/Programming/Software Applications-related: XML, HTML, SQL, Mercury-Test Director, MS Access, Visual Studio .NET, MS SQL Server, Quality Centre, Adobe Acrobat , Adobe Photoshop, Corel Draw, AutoCAD Languages: English, Cantonese, Mandarin Work Experiences . Business System Integration Consulting Manager Accenture Inc., Toronto, ON July 2007 – Present Application Development Centre Mobilization Lead – Public Transportation Industry  Oversee all mobilization activities and resources (team of 2 managers and 2 consultant/analyst) to stand up an application development team of 46 onshore and offshore resources including ramp-up and knowledge transition.  Design business processes, including defining owners and integration points as well as key performance indicators (KPIs) to meet process and functional requirements. Work closely with the Application Architects to create the process blueprint and establish business process requirements to drive out application requirements and metrics.  Drive quality management reviews to ensure all business and design requirements are met. Educate stakeholders including senior executives to ensure a complete understanding of the designs through workshops, operation manuals and training sessions.  Conducted stakeholders analysis and workshops with business, project and operation teams and obtained buy-in from stakeholders to achieve governance and acceptances of business operating process Service Introduction & Transition Lead – Public Transportation Industry  Led a team of 7 resources to prepare public transit operation team of over 75 resources for the impacts of a new system implementation release.  Successfully developed and implemented Service Transition strategy, managed work effort of 10,500hrs with project cost of $900k and 13 client deliverables as well as making sure smooth transition between Project and Operations teams on schedule to minimize overall impact to the Media and public transit customers if not handled properly  Manage operation acceptance and service readiness activities including communication with operation, business and project teams, conduct operation training and knowledge transfer for both onshore and offshore resources via training documentation, conference/video calls, monthly newsletter, weekly workshops and constant communication with key stakeholders.  Work with vendors to delivery operation training for both business and operation teams including development of training curriculum plan as well as oversee training delivery, manage expectations, training materials development and timeline by managing issues, risks, key decisions and action items.
  • 2. Project Management Officer Lead – Financial Industry  Lead and manage Project Management Office (PMO) team of 3+ resources and provide oversight on all PMO day to day activities and support Senior Executives in multiple systems integration projects for various financial clients.  Develop, implement, and maintain the Project Management Plan including delivery roadmap, project approach, staffing, roles & responsibilities, quality assurance, risks, issues, budget and schedule. Coordinate all program-level measurement and reporting; aggregate and publish inputs from financial management, quality management, value measurement and resource management  Manage Change Control Process and program dependencies and team interdependency tracking across multiple work streams. Coordinate program communications, both internal and external. Identify and provide program-wide administrative functions in order to best leverage economies of scale across the program. Project Management Officer Lead – Public Postal Industry  PMO Lead for an $8M program including a team of 50 resources including 20 consultants, clients and vendors. Successfully support the delivery of the projects on time, within budget and according to clients' expectations.  Manage integration between deployment leads on Solution Arch, Change Management and Technology across all work domains to support program delivery of 2 projects.  Lead and manage program status meetings to identify issues, risks, decisions and Chang Requests. Maintain program work plans, including critical path analysis; support business case analysis and financial management processes.  Develop workplan and program plans, manage resource management roll-on / roll-off processes, compliance, project engagement and deployment activities. Led and facilitate project post go-live activities during stabilization phase including monitor and control stabilization business metrics, issues raised from operations and stabilization reports for project executives Project Management Officer Lead – Telecommunication Industry  Reports directly to Program Director and prepare financial reports, manage overall project status and project plans to Client, senior management and CIO  Led requirement gathering sessions with clients, identified business priorities and key performance metrics as well as maintained issues logs throughout the project phase  Prepare costing and estimates for new work request, managed resource plan and financial reports and budget forecasts for four work streams including Customer Relation Management and Billing Applications implementation and support as well as inventory management process  Work directly with Client PMO & IT Director on action items follow up, communicates risks and issues as well as facilitate requirement gathering and design sessions  Drive, monitors and coordinate weekly meetings with business group and project teams to define and clarify business needs. Volunteer History . Condominium Board of Director Majestic Court Condominium, Markham, ON Jul 2013 – Present  Communicate, address residents’ legitimate concerns and respect useful suggestions via creation of newsletters, emails and social media  Exercised due diligences, review and provide approvals regarding contracts for repairs, maintenance and condo management operations including financial statements and expenses Education, Training, and Certifications . Professional Training  Completed 500hr Yoga Alliance Teacher Training Program in Toronto and India Feb 2015 – Nov 2015  Graduate of French Pastry Program in Ecole Nationale Supérieure de Pâtisserie in France Jul 2015 – Aug 2015  Project Management Profession (PMP) Certified Dec 2010 – Present Academic Education  B.S. in Systems Design Engineering with Option of Management Science, University of Waterloo, ON, CA