Social Customer Service eBook Chapter 3

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Check out this third chapter in a series of seven to Social Customer Service success. We’ll post a new chapter every Tuesday morning through Aug. 6. In this week’s chapter, we define what customer service means with the emergence of new social business channels and how it affects your relationship with your customer. How are you exceeding your customers' expectation? Ready for chapter 4 >>> http://slidesha.re/1bkV4gn

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Social Customer Service eBook Chapter 3

  1. 1. © 2013 Telligent Systems, Inc. All rights reserved. social customer service Customer Communities in 7 Steps
  2. 2. 2 © 2013 Telligent Systems, Inc. All rights reserved. part IIisocial customer service in a nutshell
  3. 3. 3 © 2013 Telligent Systems, Inc. All rights reserved. social customer service in a nutshell Consumers talk to you and see exactly how you respond to people. This means they increasingly care about how you engage them before, during and after the sale. Social Customer Service connects customers with people and information to crowdsource support, share knowledge, discuss new ideas and connect with peers via social channels in order to create an exceptional customer experience. Customer service is more than just fixing a part, answering a question, sharing a new shortcut or completing an upgrade. It’s about creating a better customer experience. The new channels emerging are social, interactive and public.
  4. 4. 4 © 2013 Telligent Systems, Inc. All rights reserved. Ready for more? see the link in the description below to Part IV “Emerging Social Channels.”

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