BT GS UCC - Mark Summerson

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  • Nestle Voice Roadmap June 2008 <Confidential - BT Internal>
  • BT GS UCC - Mark Summerson

    1. 1. Unified Communications Mark Summerson General Manager Unified Communications
    2. 2. We’re not in a recession
    3. 3. The Hierarchy of Communication <ul><li>Establish, maintain and build relationships </li></ul><ul><li>Improve meeting focus </li></ul><ul><li>Increase credibility </li></ul><ul><li>Deliver complex or sensitive messages </li></ul><ul><li>Negotiate </li></ul><ul><li>Hold group discussions </li></ul><ul><li>Share information </li></ul><ul><li>View slide presentations </li></ul><ul><li>Collaborate on documents </li></ul><ul><li>Convey non-controversial messages </li></ul><ul><li>Attach files </li></ul><ul><li>Broadcast information </li></ul>
    4. 4. Global business, global collaboration creates global challenges Europe, Russia, CCE, ME Distributed Africa Australasia Asia Pacific Latin America North America Emerging & Developing Markets Remote Locations R&D Facilities Outsourced Supply Chain & Manufacturing Regional Operations HQ
    5. 5. Global business, global collaboration creates global challenges Distributed – Complex Africa Australasia Asia Pacific Latin America Europe, Russia, CCE, ME North America Emerging & Developing Markets Remote Locations R&D Facilities Outsourced Supply Chain & Manufacturing Regional Operations HQ
    6. 6. Global business, global collaboration creates global challenges – Real-time Distributed – Complex Africa Australasia Asia Pacific Latin America Europe, Russia, CCE, ME North America Emerging & Developing Markets Remote Locations R&D Facilities Outsourced Supply Chain & Manufacturing Regional Operations HQ
    7. 7. Global business, global collaboration creates global challenges – Real-time Distributed – Complex – Inefficient (duplication, cost, productivity) Africa Australasia Asia Pacific Latin America Europe, Russia, CCE, ME North America HQ Emerging & Developing Markets Remote Locations R&D Facilities Outsourced Supply Chain & Manufacturing Regional Operations
    8. 8. Global business, global collaboration creates global challenges Africa Australasia Asia Pacific BT Unified Conferencing Platform Producer Assisted Direct Dial Automated Self Service Latin America Europe, Russia, CCE, ME North America Emerging & Developing Markets Remote Locations R&D Facilities Outsourced Supply Chain & Manufacturing Regional Operations HQ <ul><li>Immersive (HD) video conferencing – bridging distance gaps with natural in-person communication </li></ul><ul><li>Reduces the need for travel, lowers costs, boost productivity, supports sustainable business strategies </li></ul><ul><li>Better leverages relationships and effective communication which are critical to competitive advantage </li></ul><ul><li>Supports flexible working and collaborative working initiatives – gets you to market faster </li></ul><ul><li>Helps connect subject matter experts inside and outside the enterprise </li></ul>
    9. 9. BT Global Video Exchange – to the extended enterprise North America Latin America Australasia Asia Pacific BT Unified Conferencing Platform BT Unified Conferencing Platform BT Global Video Exchange Member and Partner Directory Scheduling Planner Billing and Reporting Africa Europe, Russia, CCE, ME Emerging & Developing Markets Remote Locations R&D Facilities Outsourced Supply Chain & Manufacturing Regional Operations HQ <ul><li>Securely expand Telepresence capabilities outside the enterprise </li></ul><ul><li>Member and partner directories control authentication and security </li></ul><ul><li>Scheduling and planner connects global teams and partners </li></ul><ul><li>Billing and reporting delivers visibility and control </li></ul>
    10. 10. Levels of return Business Productivity Property Savings CEBP Extend Consolidate Reduced Carbon Footprint Personal Productivity Work/Life Balance Converge Cost Savings Network Centric Better User Experience Consolidate Programme Lifecycle Business Benefit Business Transformation Collaboration Converged IP Network
    11. 11. Blend of users 13k Home Workers 64k Flexible Workers Real Estate Costs Travel Savings Fixed office worker Fixed home worker Nomadic Home worker Nomadic Manager Nomadic office worker Contact Centre Agent Mobile field worker
    12. 12. The Hierarchy of Communication <ul><li>Establish, maintain and build relationships </li></ul><ul><li>Improve meeting focus </li></ul><ul><li>Increase credibility </li></ul><ul><li>Deliver complex or sensitive messages </li></ul><ul><li>Negotiate </li></ul><ul><li>Hold group discussions </li></ul><ul><li>Share information </li></ul><ul><li>View slide presentations </li></ul><ul><li>Collaborate on documents </li></ul><ul><li>Convey non-controversial messages </li></ul><ul><li>Attach files </li></ul><ul><li>Broadcast information </li></ul>
    13. 13. An Integrated Approach – Driving Interoperability North America Latin America Australasia Asia Pacific BT Unified Conferencing Platform BT Unified Conferencing Platform BT Global Video Exchange Member and Partner Directory Scheduling Planner Billing and Reporting Africa Europe, Russia, CCE, ME Emerging & Developing Markets Remote Locations R&D Facilities Outsourced Supply Chain & Manufacturing Regional Operations HQ <ul><li>Tandberg/Polycom Interop </li></ul><ul><li>Microsoft/Cisco Interop </li></ul><ul><li>Microsoft + MeetMe interop </li></ul><ul><li>21CN + Microsoft interop eg IM to SMS </li></ul>
    14. 14. Thank you

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