Telework: Overcoming the Obstacles             Seizing the OpportunityKate Lister, Telework Research NetworkKate North, e-...
We’re Here to HelpKate Lister   §    Kate@TeleworkResearchNetwork.com   §    760-703-0377 (Left Coast Time)   §    www....
About Kate Listern    President of the Telework Research Network      n    500+ Studies / Interviews      n    Used by ...
Telework Savings Calculator™n    Company      n    Real	  Estate,	              Absenteeism,	  Turnover,	              P...
About Kate Northn    Vice President Global Development at e-Work.com      “teaching	  skills	  for	  a	  new	  way	  of	 ...
Work Practice +      Work Place + Work Process             Industry leaders dedicated to      developing and deploying hig...
Let’s Define… § Distributed Work Work spread among distributed people and/or teams, in multiple locations § Mobile Work ...
The World of Work has Changed              Source:	  	  CoreNet	  Global,	  MicrosoI	  Workplace	  Survey	  2009	  	  
They’ve Already Left the Building §    DEGW’s survey of 60,000 worldwide workers shows       knowledge workers are not at...
The                                                         On the go                                          HomeManyPla...
Employees Overboard                           Infographics	  by	  CitrixOnline	  -­‐	  GoToMee7ng	              © 2011 Tel...
This  is not  your father’s                                                                  Photo	  Credit:	  	  Ed	  You...
Here’s Our List of Demands . . .You Have Until 5PM                                Infographics	  by	  CitrixOnline	  -­‐	 ...
Benefits                                 Employer   Quantitative                                 Employee   Qualitative   ...
Benefits: Employer  n  Productivity  n  Real   Estate  n  Absenteeism  n  Turnover                                    ...
Benefits: Employer  n    Productivity        •    25% = $9k pp              Tell	  ‘em	  what	  they	    n    Real Estat...
Benefits: Employee n    Employee       n    $2k to $7k       n    2-3 weeks       n    Sanity                         ...
Benefits: Community n  Oil n  Greenhouse     gases n  Road   wear and tear n  Traffic   congestion                    ...
Measures of Success     ê	  30%:	  Space	  	               ê	  62%:	  Space	  	                       é	  40%:	  U7liza...
Non-Financial Benefits:Employees / Employers          © 2011 Telework Research Network & e-Work.com—All Rights Reserved
Non-Financial Benefits:Efficiency and Effectiveness          © 2011 Telework Research Network & e-Work.com—All Rights Rese...
Non-Financial Benefits:Customer Impact          © 2011 Telework Research Network & e-Work.com—All Rights Reserved
The Cost of Ad Hoc ■    Real estate savings won’t be achieved ■    Productivity, engagement, turnover, absenteeism      be...
A Strategic Approach  If you don’t know where you’re     going, you’ll probably end up           somewhere else.          ...
Ingredients for Success         © 2011 Telework Research Network & e-Work.com—All Rights& Exhibition                      ...
Creating a Telework ProgramThe Process1.    Evaluate the Current Situation2.    Set a Clear Vision for the Future3.    Pla...
n  CulturalThe                     n  ManagerialObstaclesOpportunities        n  Employee                     n  Techn...
Change Management       © 2011 Telework Research Network & e-Work.com—All Rights& Exhibition                              ...
Unambiguous SupportCulturalObstacles            © 2011 Telework Research2011 Total&Rewards Conference & Exhibition        ...
An Integrated Approach                   HR	                               Real	  Estate	       Marke1ng	  	              ...
What impact will mobility have?Employees:§ Greater levels of flexibility and choice J	  § Greater accountabilityManager...
To	  leverage	  the	  benefits	  of	  telework	  to	  the	  organiza7on,	  it	  will…	  require a new wayof working   2010 ...
The Change Process                                                                                            The New Begi...
ManagementObstacles     §    Trust                        §    Esprit de              §    Control                     ...
Pole Poll What do you believe is the greatest single barrier and challenge for an organization to successfully telework?  ...
Manager Resistance!       ■    Can’t imagine a future state              ■    Requires new skills                   ■    F...
 Management Skills Needed. . . Formalizing the Informal        u  Make the Invisible Visible        u  Cultivate relatio...
Visualize What’s Possible                © 2011 e-Work.com—All Rights Reserved               2011               2010 Total...
Successful Leadership Traits
Making	  the	  Invisible	  Visible	  	  &	  	  Formalising	  the	  Informal	  .	                                          ...
Training Works!Established Flexibility Culture and Manager Training                                                       ...
Another Pole Poll          How	  many	  of	  your	  organiza7ons	         currently	  offer	  training	  on	  how	  to	  le...
Engage Managers 1st                  © 2011 e-Work.com—All Rights Reserved                  2011                  2010 Tot...
How do I know they’re working?          © 2011 Telework Research2010 Total&Rewards Conference & Exhibition                ...
Fostering Virtual Community    Building and   Cultivating aTrusting Environment    and Culture                       2010 ...
Training and Coaching.	                             © 2011 e-Work.com—All Rights Reserved
Training for All.	                             © 2011 e-Work.com—All Rights Reserved
Social Contracts        Team Agreements & Protocols.	                            © 2011 e-Work.com—All Rights Reserved
§    Desire            §    DisciplineEmployeeObstacles   §    Loneliness            §    Co-Worker Jealousy          ...
Employee Key Traits§    Self-directed & Self-disciplined§    Good communications skills§    Established network§    Te...
© 2011 e-Work.com—All Rights Reserved
Manage Accountability.	                                  © 2011 e-Work.com—All Rights Reserved
Manage Relationships.	                            © 2011 e-Work.com—All Rights Reserved                          2011     ...
Stay Visible & Connected.	                             © 2011 e-Work.com—All Rights Reserved
Globalize…but keeping in mindcultural differences                  © 2011 e-Work.com—All Rights Reserved
n  Selection            / CostTechnologyObstacles      n  Security             © 2011 Telework Research2011 Total&Reward...
Technology: Selection§ Laptop	                                          § Video/teleconferencing	  § Peripherals	  (pri...
Technology:Connectivity & Compatibility  § Office	    § Traveling	    § Home	    § Customers	    § Globally	           ...
Technology & Productivity                           Information Security Best Practices                                  T...
CostObstacles     n  Technology              n  Training              n  Real       Estate Changes            © 2011 Te...
It’s the bottom line that counts  § GSA  § OMB  § Industry                     © 2011 e-Work.com—All Rights Reserved   ...
Legal &Administrative § Telework AgreementsObstacles                § OSHA, FLSA, WC                § Union Issues     ...
Action Steps? Calculate the impact • What would it mean to your employees? • What would it mean to your bottom-line? • Wha...
We’re Here to HelpKate Lister   §    Kate@TeleworkResearchNetwork.com   §    760-703-0377 (Left Coast Time)   §    www....
Questions / Sharing© 2011 Telework Research Network & e-Work.com—All Rights Reserved
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Telework: Overcoming the Obstacles

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A detailed look at the employer and employee obstacles to telework and how to overcome them.

Speech given by Kate Lister and Kate North at the 2011 WorldatWork Conference
© 2011 Telework Research Network and e-Work - All Rights Reserved

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Telework: Overcoming the Obstacles

  1. 1. Telework: Overcoming the Obstacles Seizing the OpportunityKate Lister, Telework Research NetworkKate North, e-Work.com © 2011 Telework Research Network & e-Work.com—All Rights Reserved
  2. 2. We’re Here to HelpKate Lister §  Kate@TeleworkResearchNetwork.com §  760-703-0377 (Left Coast Time) §  www.TeleworkResearchNetwork.com §  Telework Savings Assessments / Management CaseKate North §  Kate.North@e-Work.com §  512-750-3347 (Mountain Time) §  www.e-Work.com §  Telework Training for Employees, Managers © 2011 Telework Research Network Total Rewards Conference & Exhibition 2010 & e-Work.com—All Rights Reserved 2011
  3. 3. About Kate Listern  President of the Telework Research Network n  500+ Studies / Interviews n  Used by 100’s Companies n  Cited in Harvard Business Review, Wall Street Journal, Washington Post, etc.n  Co-Author of n  Telecommuting Benefits: The Bottom Line n  US, UK, Canada n  Results Based Management: The Key to Unlocking and Increasing Productivity n  The State of Telework in the U.S. n  Undress For Success: The Naked Truth About Making Money at Home (Wiley, 2009). Forward by Jack Nilles. 2010 Total Rewards Conference & Exhibition © 2011 Telework Research Network—All Rights Reserved
  4. 4. Telework Savings Calculator™n  Company n  Real  Estate,   Absenteeism,  Turnover,   Produc7vityn  Employee n  Gas,  auto,  food,  parking,   tolls,  clothing,  daycaren  Community n  Oil,  greenhouse  gases,   traffic,  highway   maintenance 2010 Total Rewards Conference & Exhibition © 2011 Telework Research Network—All Rights Reserved
  5. 5. About Kate Northn  Vice President Global Development at e-Work.com “teaching  skills  for  a  new  way  of  working”   n  25+ years n  Workplace Design n  Workplace Strategy & Research n  Workplace Change Management 2011 2010 Total Rewards Conference & Exhibition
  6. 6. Work Practice + Work Place + Work Process Industry leaders dedicated to developing and deploying highly interactive, web-based training for the virtual and physical workplace 2011 ©Total Rewards Conference & Exhibition 2010 2011 e-Work.com—All Rights Reserved Total Rewards Conference & Exhibition
  7. 7. Let’s Define… § Distributed Work Work spread among distributed people and/or teams, in multiple locations § Mobile Work People consistently doing their work in multiple spaces and places § Telework Work completed at a fixed non-company location (home office or customer site) © 2011 e-Work.com—All Rights Reserved
  8. 8. The World of Work has Changed Source:    CoreNet  Global,  MicrosoI  Workplace  Survey  2009    
  9. 9. They’ve Already Left the Building §  DEGW’s survey of 60,000 worldwide workers shows knowledge workers are not at their desk 65% of the time. §  Our research based on Census data shows that 2.9 million employees work at home almost every day. §  WorldatWork finds that 17 million WAH at least once a month © 2011 Telework Research2010 Total&Rewards Conference & Exhibition 2011 Network e-Work.com—All Rights Reserved
  10. 10. The On the go HomeManyPlaces Backyardsof Lounges NeighborhoodsWork Project rooms Quiet zones Huddle roomsSource:    CoreNet  Global  ,  Workplace   Community  -­‐  2007  Mobility  study     © 2011 Telework Research Network & e-Work.com—All Rights& Exhibition 2011 Total Rewards Conference Reserved
  11. 11. Employees Overboard Infographics  by  CitrixOnline  -­‐  GoToMee7ng   © 2011 Telework Research Network—All Rights& Exhibition 2011 2010 Total Rewards Conference Reserved
  12. 12. This is not your father’s Photo  Credit:    Ed  Yourdon  (Flickr  CC  License)  workforce © 2011 Telework Research Network—All Rights& Exhibition 2010 Total Rewards Conference Reserved
  13. 13. Here’s Our List of Demands . . .You Have Until 5PM Infographics  by  CitrixOnline  -­‐  GoToMee7ng   © 2011 Telework Research Network—All Rights& Exhibition 2011 2010 Total Rewards Conference Reserved
  14. 14. Benefits Employer Quantitative Employee Qualitative Community Source:  Telework  Research  Network   2010 Total Rewards Conference & Exhibition © 2011 Telework Research Network —All Rights Reserved 2011 Total Rewards Conference & Exhibition
  15. 15. Benefits: Employer n  Productivity n  Real Estate n  Absenteeism n  Turnover Source:  Telework  Research  Network   2010 Total Rewards Conference & Exhibition © 2011 Telework Research Network —All Rights Reserved 2011 Total Rewards Conference & Exhibition
  16. 16. Benefits: Employer n  Productivity •  25% = $9k pp Tell  ‘em  what  they   n  Real Estate won  Jane  .  .  .   •  20% = $3k pp Absenteeism n  $13,500     •  25% = $1k pp per  half  7me   n  Turnover teleworker  per  year   •  10% = .5k pp Source:  Telework  Research  Network   2010 Total Rewards Conference & Exhibition © 2011 Telework Research Network —All Rights Reserved 2011 Total Rewards Conference & Exhibition
  17. 17. Benefits: Employee n  Employee n  $2k to $7k n  2-3 weeks n  Sanity Source:  Telework  Research  Network   2010 Total Rewards Conference & Exhibition © 2011 Telework Research Network —All Rights Reserved 2011 Total Rewards Conference & Exhibition
  18. 18. Benefits: Community n  Oil n  Greenhouse gases n  Road wear and tear n  Traffic congestion Source:  Telework  Research  Network   2010 Total Rewards Conference & Exhibition © 2011 Telework Research Network —All Rights Reserved 2011 Total Rewards Conference & Exhibition
  19. 19. Measures of Success ê  30%:  Space     ê  62%:  Space     é  40%:  U7liza7on   é  30%:  More  people,  same  space   é  30%  Sales   é  88%  Turnover   ê    90%  Customer  complaints   ê  30%:  Non  RE  costs   é  35%:  Produc7vity   © 2011 Telework Research Network & e-Work.com—All Rights Reserved
  20. 20. Non-Financial Benefits:Employees / Employers © 2011 Telework Research Network & e-Work.com—All Rights Reserved
  21. 21. Non-Financial Benefits:Efficiency and Effectiveness © 2011 Telework Research Network & e-Work.com—All Rights Reserved
  22. 22. Non-Financial Benefits:Customer Impact © 2011 Telework Research Network & e-Work.com—All Rights Reserved
  23. 23. The Cost of Ad Hoc ■  Real estate savings won’t be achieved ■  Productivity, engagement, turnover, absenteeism benefits won’t be realized ■  Managers lose control ■  Co-worker jealousy ■  Conflicts / Loss of Trust ■  Technology problems ■  Legal exposure © 2011 Telework Research2010 Total&Rewards Conference & Exhibition 2011 Network e-Work.com—All Rights Reserved
  24. 24. A Strategic Approach If you don’t know where you’re going, you’ll probably end up somewhere else. David Campbell, book title © 2011 Telework Research Network & e-Work.com—All Rights& Exhibition 2010 Total Rewards Conference Reserved
  25. 25. Ingredients for Success © 2011 Telework Research Network & e-Work.com—All Rights& Exhibition 2010 Total Rewards Conference Reserved
  26. 26. Creating a Telework ProgramThe Process1.  Evaluate the Current Situation2.  Set a Clear Vision for the Future3.  Plan and Develop the Program4.  Prepare the Workplace & Workforce5.  Measure Results & Make Adjustments © 2011 Telework Research Network & e-Work.com—All Rights& Exhibition 2010 Total Rewards Conference Reserved
  27. 27. n  CulturalThe n  ManagerialObstaclesOpportunities n  Employee n  Technology n  Financial n  Legal / Administrative © 2011 Telework Research2011 Total&Rewards Conference & Exhibition Network e-Work.com—All Rights Reserved
  28. 28. Change Management © 2011 Telework Research Network & e-Work.com—All Rights& Exhibition 2010 Total Rewards Conference Reserved
  29. 29. Unambiguous SupportCulturalObstacles © 2011 Telework Research2011 Total&Rewards Conference & Exhibition Network e-Work.com—All Rights Reserved
  30. 30. An Integrated Approach HR   Real  Estate   Marke1ng     Technology   Sustainability   Finance   2011 2010 Total Rewards Conference & Exhibition © 2011 e-Work.com—All Rights Reserved
  31. 31. What impact will mobility have?Employees:§ Greater levels of flexibility and choice J  § Greater accountabilityManagers:§ Ability to attract and manage talent and assemblethe right people at the right time . . . Anywhere§ “Work” and the teams will be more distributed   © 2011 Telework Research2010 Total&Rewards Conference & Exhibition 2011 Network e-Work.com—All Rights Reserved
  32. 32. To  leverage  the  benefits  of  telework  to  the  organiza7on,  it  will…  require a new wayof working 2010 Total Rewards Conference & Exhibition © 2011 e-Work.com—All Rights Reserved
  33. 33. The Change Process The New Beginning Individuals experience The new sense of energy and Neutral purpose Zone “Limbo Land” Old way is gone and new way just not comfortable yet Ending, Losing, Letting Go All transition begins with an ending Source:  by  Jones  Lang  LaSalle  -­‐  Adapted  from:  William  Bridges’  “Managing  Transi1ons”   35 2010 Total Rewards Conference & Exhibition © 2011 e-Work.com—All Rights Reserved
  34. 34. ManagementObstacles §  Trust §  Esprit de §  Control corps §  Jealousy §  Energy in the room §  Advancement §  Fiefdom §  Grooming §  Change © 2011 Telework Research2011 Total&Rewards Conference & Exhibition Network e-Work.com—All Rights Reserved
  35. 35. Pole Poll What do you believe is the greatest single barrier and challenge for an organization to successfully telework? © 2011 Telework Research2010 Total&Rewards Conference & Exhibition 2011 Network e-Work.com—All Rights Reserved
  36. 36. Manager Resistance! ■  Can’t imagine a future state ■  Requires new skills ■  Fear of change “How do I manage a team I can’t see?” 2011 2010 Total Rewards Conference & Exhibition © 2011 Telework Research Network & e-Work.com—All Rights Reserved
  37. 37.  Management Skills Needed. . . Formalizing the Informal u  Make the Invisible Visible u  Cultivate relationships u  Focus On Outcomes u  Develop Employees © 2011 Telework Research Network & e-Work.com—All Rights Reserved
  38. 38. Visualize What’s Possible © 2011 e-Work.com—All Rights Reserved 2011 2010 Total Rewards Conference & Exhibition
  39. 39. Successful Leadership Traits
  40. 40. Making  the  Invisible  Visible    &    Formalising  the  Informal  .   © 2011 e-Work.com—All Rights Reserved
  41. 41. Training Works!Established Flexibility Culture and Manager Training Source:  2011  Flexibility  Survey,  WorldatWork   “Training plays a critical role in employee morale and productivity” Kelton Research   © 2011 Telework Research2010 Total&Rewards Conference & Exhibition 2011 Network e-Work.com—All Rights Reserved
  42. 42. Another Pole Poll How  many  of  your  organiza7ons   currently  offer  training  on  how  to  lead  a   distributed  team?       © 2011 e-Work.com—All Rights Reserved
  43. 43. Engage Managers 1st © 2011 e-Work.com—All Rights Reserved 2011 2010 Total Rewards Conference & Exhibition
  44. 44. How do I know they’re working? © 2011 Telework Research2010 Total&Rewards Conference & Exhibition 2011 Network e-Work.com—All Rights Reserved
  45. 45. Fostering Virtual Community Building and Cultivating aTrusting Environment and Culture 2010 Total Rewards Conference & Exhibition
  46. 46. Training and Coaching.   © 2011 e-Work.com—All Rights Reserved
  47. 47. Training for All.   © 2011 e-Work.com—All Rights Reserved
  48. 48. Social Contracts Team Agreements & Protocols.   © 2011 e-Work.com—All Rights Reserved
  49. 49. §  Desire §  DisciplineEmployeeObstacles §  Loneliness §  Co-Worker Jealousy §  Career Worries §  Overworking © 2011 Telework Research2011 Total&Rewards Conference & Exhibition Network e-Work.com—All Rights Reserved
  50. 50. Employee Key Traits§  Self-directed & Self-disciplined§  Good communications skills§  Established network§  Tech-savvy§  Confident © 2011 Telework Research Network & e-Work.com—All Rights& Exhibition 2011 2010 Total Rewards Conference Reserved
  51. 51. © 2011 e-Work.com—All Rights Reserved
  52. 52. Manage Accountability.   © 2011 e-Work.com—All Rights Reserved
  53. 53. Manage Relationships.   © 2011 e-Work.com—All Rights Reserved 2011 2010 Total Rewards Conference & Exhibition
  54. 54. Stay Visible & Connected.   © 2011 e-Work.com—All Rights Reserved
  55. 55. Globalize…but keeping in mindcultural differences © 2011 e-Work.com—All Rights Reserved
  56. 56. n  Selection / CostTechnologyObstacles n  Security © 2011 Telework Research2011 Total&Rewards Conference & Exhibition Network e-Work.com—All Rights Reserved
  57. 57. Technology: Selection§ Laptop   § Video/teleconferencing  § Peripherals  (printer,  fax,  copier)   § Help  desk,  soIware  updates    § Webcam   § Email  sync,  remote  access  § Thumb  drive   § Enterprise  access  § Network  interface   § Instant  messaging  § Mobile  phone/PDA   § Document  sharing/collabora7on  § Security  (firewall,  authen7ca7on,   § Training  virus  protec7on)  § Backup  solu7on   © 2011 Telework Research Network & e-Work.com—All Rights& Exhibition 2011 2010 Total Rewards Conference Reserved
  58. 58. Technology:Connectivity & Compatibility § Office   § Traveling   § Home   § Customers   § Globally   © 2011 e-Work.com—All Rights Reserved 2011 2010 Total Rewards Conference & Exhibition
  59. 59. Technology & Productivity Information Security Best Practices Tools and Equipment Productivity Support © 2011 e-Work.com—All Rights Reserved 2010 Total Rewards Conference & Exhibition
  60. 60. CostObstacles n  Technology n  Training n  Real Estate Changes © 2011 Telework Research2011 Total&Rewards Conference & Exhibition Network e-Work.com—All Rights Reserved
  61. 61. It’s the bottom line that counts § GSA § OMB § Industry © 2011 e-Work.com—All Rights Reserved 2011 2010 Total Rewards Conference & Exhibition
  62. 62. Legal &Administrative § Telework AgreementsObstacles § OSHA, FLSA, WC § Union Issues § State / Local Taxes § State Licensing © 2011 Telework Research2011 Total&Rewards Conference & Exhibition Network e-Work.com—All Rights Reserved
  63. 63. Action Steps? Calculate the impact • What would it mean to your employees? • What would it mean to your bottom-line? • What would it mean to your community? Assess readiness • Is your organization ready for change? • Does it need to improve? • How does this link to strategic goals? Talk to people • Inside your company • Outside your company • Consultants Source:    CoreNet  Global  ,  Workplace  Community  -­‐  2007  Mobility  study    
  64. 64. We’re Here to HelpKate Lister §  Kate@TeleworkResearchNetwork.com §  760-703-0377 (Left Coast Time) §  www.TeleworkResearchNetwork.com §  Telework Savings Assessments / Management CaseKate North §  Kate.North@e-Work.com §  512-750-3347 (Mountain Time) §  www.e-Work.com §  Telework Training for Employees, Managers © 2011 Telework Research Network Total Rewards Conference & Exhibition 2010 & e-Work.com—All Rights Reserved 2011
  65. 65. Questions / Sharing© 2011 Telework Research Network & e-Work.com—All Rights Reserved

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