Your Key to
Professional Success
Effective Communication
How Important is
Communication?
• Employers hire effective communicators
• Survey of Fortune 500 executives links
communic...
Planning
Your Purpose
• General Purpose
– Entertain
– Inform
– Persuade
• Specific Purpose
– To inform the committee about...
Planning
Your Structure
• Preview
• Present
• Review
Planning Includes
Good Writing
• Thesis statement
• Logical outline structure
• Clear transitions between ideas
• Concise,...
Planning
Includes Practice
Delivery
• Eyes
• Body
• Voice
• Clothes
Effective Delivery
Requires Eye Contact
• Direct eye-to-eye contact
• Sustained 5-10 seconds
• Asks for acknowledgment
Effective Delivery
Requires Good Posture
• Posture
–Stand tall
–Balance weight forward
–RELAX
Effective Delivery
Uses Movement
• Movement
–Voluntary, not
involuntary
–Purposeful
–2 steps--not the two-step
Effective Delivery
Uses the Hands
• Hands
–Natural gestures
–Waist or higher
–No hands in pockets
–No nervous manipulators
Effective Delivery
Uses the Body
• 92% of
communication is
non-verbal
Effective Delivery
Uses the Voice
• Clear enunciation
• Vocal energy
• Avoid non-words
• No gum!
Effective Delivery
Uses the Voice
• Vocal Variety
–Pitch
–Rate
–Volume
• Vocal Energy
Dress for Delivery
Success
• Clean and pressed
• Comfortable
• Well-fitting
• Professional
• No hats, jeans, or
sneakers
Effective Delivery
Requires Practice
Using PowerPoint
• Lighting
• Aesthetic Appeal
• The Two Most Important Rules
Lighting and
PowerPoint
• Speaker needs light
for non-verbal
communication
• Audience needs light
to read / write
• Effect...
PowerPoint and
Aesthetic Appeal
• K. I. S. S.
• Minimal Text
• Clear Images
• Strong contrast
between text and
background
The Two Most
Important Rules
• Visual aids--not speaking notes
• The fact that you can doesn’t mean
that you should
Effective
Communication
• Critical to your success
• Starts with good planning
• Requires practice
• Uses the eyes, the bo...
Communicate
Communicate
Communicate
Communicate
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Communicate

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Communicate

  1. 1. Your Key to Professional Success Effective Communication
  2. 2. How Important is Communication? • Employers hire effective communicators • Survey of Fortune 500 executives links communication skills to business success
  3. 3. Planning Your Purpose • General Purpose – Entertain – Inform – Persuade • Specific Purpose – To inform the committee about the . . . – To persuade the board that . ..
  4. 4. Planning Your Structure • Preview • Present • Review
  5. 5. Planning Includes Good Writing • Thesis statement • Logical outline structure • Clear transitions between ideas • Concise, concrete language
  6. 6. Planning Includes Practice
  7. 7. Delivery • Eyes • Body • Voice • Clothes
  8. 8. Effective Delivery Requires Eye Contact • Direct eye-to-eye contact • Sustained 5-10 seconds • Asks for acknowledgment
  9. 9. Effective Delivery Requires Good Posture • Posture –Stand tall –Balance weight forward –RELAX
  10. 10. Effective Delivery Uses Movement • Movement –Voluntary, not involuntary –Purposeful –2 steps--not the two-step
  11. 11. Effective Delivery Uses the Hands • Hands –Natural gestures –Waist or higher –No hands in pockets –No nervous manipulators
  12. 12. Effective Delivery Uses the Body • 92% of communication is non-verbal
  13. 13. Effective Delivery Uses the Voice • Clear enunciation • Vocal energy • Avoid non-words • No gum!
  14. 14. Effective Delivery Uses the Voice • Vocal Variety –Pitch –Rate –Volume • Vocal Energy
  15. 15. Dress for Delivery Success • Clean and pressed • Comfortable • Well-fitting • Professional • No hats, jeans, or sneakers
  16. 16. Effective Delivery Requires Practice
  17. 17. Using PowerPoint • Lighting • Aesthetic Appeal • The Two Most Important Rules
  18. 18. Lighting and PowerPoint • Speaker needs light for non-verbal communication • Audience needs light to read / write • Effective projection requires a darkened room
  19. 19. PowerPoint and Aesthetic Appeal • K. I. S. S. • Minimal Text • Clear Images • Strong contrast between text and background
  20. 20. The Two Most Important Rules • Visual aids--not speaking notes • The fact that you can doesn’t mean that you should
  21. 21. Effective Communication • Critical to your success • Starts with good planning • Requires practice • Uses the eyes, the body, the hands, and the voice purposefully • Uses visual aids effectively

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