We want to suggest a new approach to Performance Improvement projects, leveraging on Social Business Tools. The adoption of such tools (forums, repositories, wikis, etc.) enhances cooperation, integration and communication among individuals and groups, which are key for their success and sustainability.
A “Social” approach to Performance Improvement has already proven successful (e.g. pharmaceutical, financial services, manufacturing companies, etc.), thanks to:
o Greater amount of ideas and feedbacks exchanged by people at all levels, departments and sites;
o Joint development and implementation of improvement initiatives;
o Establishment of a Continuous Improvement culture - which led people to actually “own” the process of interactively generating, implementing and sustaining the improvement.
Key success factors were the strong sponsorship from Top Management, the bottom-up & involvement-based “Change engine” and the presence of clear responsibilities & accountabilities.