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UX basics inception to experience delivery

Identify, create and iterate! UX design is incomplete without these three things. To deliver a great user experience, identifying the usability flaws, addressing to them and re-iterating with design solutions is the only way!

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UX basics inception to experience delivery

  1. 1. UX Basics Inception to Experience Delivery Presented by | Amit Sharma- Sr. Mgr Angel Broking
  2. 2. UX honeycomb Diagram representation - Peter Morville
  3. 3. Useful • Original content that fulfils user needs
  4. 4. Useable (usability) • Ease of navigation and execution of the users’ purpose Data source –
  5. 5. Bing • Any views on how Bing’s usability is affecting its user
  6. 6. Google • In contrast Google’s page is blank for the user to think about what they intend to search and type it in
  7. 7. Activity • In respective groups, put together comparative examples of websites from different industries that deliver and don’t on the usability parameter • You can share them with Rachana who can keep them in a Google drive folder which can act as an collaborative cloud repository for future reference
  8. 8. Desirable • Image, identity, brand and other design elements evoke emotions • An example in this is the red dress effect
  9. 9. Desirable • Desirability is very subjective • How to get objectivity • Frame design guidelines in lines with brand elements and latest trends • Keep testing - AB and other variations • Push for one click user surveys for design likeability
  10. 10. Findable and accessible • Easy navigation and discoverability across devices are of prime importance for users • Elements of content discovery • Menu navigation • Sub navigations • Banners • Utility navs • Site search • Cards • Pop ups / light box • Tool tips • Toggles • Expandos • Carousels • Links • Open in new tabs
  11. 11. Activity • In respective groups, put together examples of web design elements from different industries that deliver qualitative content discoverability • You can share screenshots with Rachana who can keep them in the collaborative cloud Google drive folder for collective reference
  12. 12. Credible • Ensuring users trust and believe you and what your content tells them • Date, location • Human elements in images • Design consistency • Testimonials • Coverage in media and publications • Content authorship • Quotes • What else do you think can add to credibility ?
  13. 13. UX process
  14. 14. Research – Business vision • Getting key inputs from business and key stakeholders helps undertsnad vision, scope project KRAs and also clarify common UX misconceptions
  15. 15. Research – Data and Insights • User behavior data is invaluable and can help you understand key pain areas – check for analytics, helpdesk data • User recording sessions, support call recordings if any can be useful
  16. 16. Research - Brands • Brand Research – Ensure you research not just peer competitors but start ups too • Watch out for – Interface design, Visual design, Interaction design elements, Information architecture
  17. 17. Research - Users • Understand flows, Study users, Observer action, Ask questions, Make notes, #Record • User research needs to cover entire TG, customers and non customers too
  18. 18. Interpret Understand Insights • User personas define your user, their needs • Their needs define their quest for solutions • The quest for solutions leads to various task flows • UX professionals are needed to create experiences for these task flows
  19. 19. UX vision • UX vision can have 2 perspectives – for a company or a product • Based on the above inputs the UX vision can be demonstrated in different ways – using an storyboard or an image or a video
  20. 20. Activity • Pick a website / app / start up of your choice and try to define their UX vision • You can share them with Rachana who can keep them in a Google drive folder which can act as an collaborative cloud repository for future reference
  21. 21. Concept – ideate, create, iterate • The most powerful phase of UX – Sketch – get to the drawing board – Explore options – options that are out of the box – Validate – confirms if you are heading in the right direction – Create prototypes – Refine ideas
  22. 22. Design the experience • UI Design – material design, shapes, CTA, forms, validations, font sizes, copy highlights • Responsive code – view across devices especially desktop, laptop, mobiles 5 – 6 inch, tablets • Review – visuals, performance
  23. 23. My UX thoughts • Be relevant and contextual to the users, user interaction and goals • Photoshop is for designing, designers are for building experiences • Never forget to think mobile when designing, think mobile first • If its user friendly on mobile, it will be elsewhere automatically • Spend as much time on copy as you do on visuals • Flow is your mission, CTA should be the user’s vision