The Journey from Manager to Leader: Empowering Your Team

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As I reflect on my struggles empowering teams to become self-managing, I am amazed that I didn't understand earlier. Things that seem so obvious after the fact are often difficult to acknowledge in the moment. I failed to recognize that my extensive experience with risk mitigation was preventing the team from taking risks. Tricia Broderick shares the lessons she learned in her journey from manager to leader. Join in and expect challenging self-reflection as you work with Tricia to recognize how your past successes can create limitations for your team. Learn about assumptions and expectations surrounding self-managing teams, common misunderstandings of what you need to do to empower a team, and the reasons why so many managers, despite their good intentions, fail. Leave with a goal to let go of certain skills that helped achieve your professional success. Instead, focus on embracing the new skills required of a leader who is creating an environment for self-managing teams.

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The Journey from Manager to Leader: Empowering Your Team

  1. 1.           BT5 Concurrent Session  11/8/2012 2:15 PM                "The Journey from Manager to Leader: Empowering Your Team"       Presented by: Tricia Broderick TechSmith Corporation               Brought to you by:        340 Corporate Way, Suite 300, Orange Park, FL 32073  888‐268‐8770 ∙ 904‐278‐0524 ∙ sqeinfo@sqe.com ∙ www.sqe.com
  2. 2. Tricia Broderick TechSmith Tricia Broderick is a director of development at TechSmith, creator of innovative tools—Snagit, Camtasia Studio, Camtasia Relay, Coach’s Eye, Jing, and Screencast.com—to facilitate visual communication. Tricia is responsible for creating and maintaining an engaging and empowering environment for software engineering teams to deliver high quality products. With sixteen years of experience—the last six focused on agile principles—her passion for mentoring and coaching has been essential in successfully transitioning from manager to agile leader. Recently, Tricia’s team summarized her leadership by noting that she knows just when to guide someone out of the comfort zone while continuously providing support and encouragement.  
  3. 3. 9/12/2012 Empowering Your Team Empowering Your Team 2012 TRICIA BRODERICK Director of Development TechSmith t.broderick@techsmith.com,  @t_broderick • • • • 16 years of professional experience y g p 6 years of Agile experience B.S. Computer Science & Engineering Embraced passion for Mentoring & Coaching Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY 1
  4. 4. 9/12/2012 Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY Empowerment of employees I i th t th f Increasing the strength of  individuals and communities  by providing them with opportunities to make their own decisions with regards to their tasks Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY 2
  5. 5. 9/12/2012 WHY IS WORKPLACE  EMPOWERMENT VALUABLE? Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY Why is it so hard to achieve? Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY 3
  6. 6. 9/12/2012 Lesson Learned Labeling something a Labeling something a  team does not result  in actually creating a team Empowering Your Team Group MAKING SELF-MANAGING TEAMS A REALITY Self‐Managing Team Team Self‐Directing Team Individual Cooperation Collaboration  on common  purpose Empowered to Empowered to  manage within  boundaries Empowering Your Team Empowered to Empowered to  direct MAKING SELF-MANAGING TEAMS A REALITY 4
  7. 7. 9/12/2012 Lesson Learned B i h Being a hero  limits  opportunities  opportunities for others Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY As a manager, I asked myself: If your team had to describe If your team had to describe  you in one sentence, what  would it be? My Direct  Reports Trustworthy knowledgeable expert  that is always willing to help Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY 5
  8. 8. 9/12/2012 My Direct  Reports Trustworthy knowledgeable expert  that is always willing to help Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY Stop being the “hero” My Direct  y Reports Then Trustworthy knowledgeable expert  y g p that is always willing to help Start being the “coach” My Direct  Reports Now Coach that is willing to push me out of  my comfort zone all while supporting Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY 6
  9. 9. 9/12/2012 To change perspective  from hero to coach Immediate Actions: Challenges: Write down thoughts Know the top two  areas that you want  each direct report to  be growing in Evaluate worst case  scenario Don’t show up Interact with people Type A personality Learning styles Results Oriented Fears Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY Lesson Learned E b Embrace new  sources of  validation and  validation and praise Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY 7
  10. 10. 9/12/2012 As a manager, I asked myself: If your manager had to If your manager had to  describe you in one sentence,  what would it be? My  Manager Reliable problem solver  that goes the extra mile Empowering Your Team My  Manager MAKING SELF-MANAGING TEAMS A REALITY Reliable problem solver that goes the extra mile Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY 8
  11. 11. 9/12/2012 Stop worrying about “visibility” My Manager  y g Then Reliable problem solver  p that goes the extra mile Start being the “connector” My Manager  Now Creates an environment where teams are  adaptive, engaged, and learning‐focused Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY To change perspective from  visibility to connector Challenges: Same as before  (Type A, Fears, etc) Wanted to be one of  the team Empowering Your Team Immediate Actions: Engage your manager Redefine what quick win  means Take indirect pride Find alternative energy  sources MAKING SELF-MANAGING TEAMS A REALITY 9
  12. 12. 9/12/2012 Lesson Learned In the presence of In the presence of  mixed messages, people  lean towards what is  perceived  perceived more valued Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY As a manager, I asked myself: If you had to describe If you had to describe  yourself in one sentence,  what would it be? My Own When I commit to delivery, come  hell or high water, it will be done Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY 10
  13. 13. 9/12/2012 My  Own When I commit to delivery, come  hell or high water, it will be done Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY Stop worrying about “perfection” M O Th My Own Then When I commit to delivery, come hell  y, or high water, I will get it done right Start being a “mentor” My Own Now Helping others during their  journey of mastery  Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY 11
  14. 14. 9/12/2012 To change perspective from  perfection to mentor Challenges: Immediate actions: Same as before  (Type A, Fears, etc) Experience Pressure Have confidence of your own  adaptability Plan post working session What’s the worst that can  happen?  Appreciate that trust is a 2  way street Acknowledge what you are  learning as a result of this role Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY Self‐Managing Team Team Group Self‐Directing Team Individual Cooperation COACH HERO Collaboration  on common  purpose Empowered to Empowered to  manage within  boundaries CONNECTOR VISIBILITY Empowering Your Team Empowered to Empowered to  direct MENTOR PERFECTION MAKING SELF-MANAGING TEAMS A REALITY 12
  15. 15. 9/12/2012 Still learning today My team's thoughts... Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY Describe the professional reputation  you DO NOT want by next year • Your focus should be on you  • Be a Visible Hero and Perfectionist  Manager Empowering Your Team Leader MAKING SELF-MANAGING TEAMS A REALITY 13
  16. 16. 9/12/2012 Describe the professional reputation  you want by next year • Your focus should be on them not you • More Coaching, Connecting and Mentoring  around a common goal • Less being a Hero, Perfectionist and Visible Manager Empowering Your Team Leader MAKING SELF-MANAGING TEAMS A REALITY THANK YOU! Empowering Your Team MAKING SELF-MANAGING TEAMS A REALITY 14

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