Keynote: The Bounty Conundrum: Incentives for Testing

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When you think of a bounty, do you think of Dog the Bounty Hunter, a reality series featuring a biker dude with a bad mullet, or maybe Django Unchained, Quentin Tarantino’s latest film about a slave-turned-bounty-hunter? Shaun Bradshaw doesn’t have a mullet and isn’t a movie star, but he has witnessed his fair share of bounty-style incentives used to motivate test teams to find more bugs, in hopes of improving software quality. But bounties can backfire—commonly referred to as the Cobra Effect—and create tension within a development organization without improving software quality. Join Shaun as he discusses alternate merit-based methods that can add a fresh take on incentivized testing and productivity. Learn why you should keep bonuses a surprise. Start to reward collaboration rather than competition. Understand how to use both subjective and objective measurements in your favor, and implement a rewards system that is “safe to fail.” Shaun explains these concepts and more in “The Bounty Conundrum.”

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Keynote: The Bounty Conundrum: Incentives for Testing

  1. 1. K5 Keynote 10/3/2013 4:15:00 PM "The Bounty Conundrum: Incentives for Testing" Presented by: Shaun Bradshaw Zenergy Technologies Brought to you by: 340 Corporate Way, Suite 300, Orange Park, FL 32073 888-268-8770 ∙ 904-278-0524 ∙ sqeinfo@sqe.com ∙ www.sqe.com
  2. 2. Shaun Bradshaw Zenergy Technologies, Inc. For the past fifteen years Shaun Bradshaw has helped clients improve the quality of their software by advising, instructing, and mentoring them in QA and test process improvement. His focus on effective testing and test management techniques, as well as practical metric implementations, creates demand for him as a consultant and frequent speaker at major QA and testing conferences. Shaun is well known for his topics on test metrics, the S-Curve, and the Zero Bug Bounce.
  3. 3. The Bounty Conundrum: Incentives for Testing Shaun Bradshaw shaun.bradshaw@zenergytechnologies.com What is a bounty incentive? Slide 2 Software Peace Of Mind In Action 1
  4. 4. The Cobra Effect Slide 3 Software Peace Of Mind In Action Rat Tails for Ca$h Slide 4 Software Peace Of Mind In Action 2
  5. 5. Solving traffic congestion in Mexico? Slide 5 Software Peace Of Mind In Action Google offers a bounty! Slide 6 Software Peace Of Mind In Action 3
  6. 6. Mozilla does too! Slide 7 Software Peace Of Mind In Action NOT what we want to incentivize… Slide 8 Software Peace Of Mind In Action 4
  7. 7. A better approach for incentivizing teams Slide 9 Software Peace Of Mind In Action Here’s how it works… Each team member has “virtual tokens” to give their teammates Slide 10 Software Peace Of Mind In Action 5
  8. 8. All tokens must be given away and track who gets the tokens each week Slide 11 Software Peace Of Mind In Action At the end of the month/iteration, announce the winner Slide 12 Software Peace Of Mind In Action 6
  9. 9. Perform a retrospective and improve the system Slide 13 Software Peace Of Mind In Action Experimented with one of our teams Iteration 1: Tokens can be given for any reason Slide 14 Software Peace Of Mind In Action 7
  10. 10. Iteration 2: Team gave tokens based on contributions to client success Slide 15 Software Peace Of Mind In Action Iteration 3: Team gave tokens based on preparing for new team members Slide 16 Software Peace Of Mind In Action 8
  11. 11. Iteration 4: Team gave tokens based on collaboration Slide 17 Software Peace Of Mind In Action 6 Rules for Rewards Slide 18 Software Peace Of Mind In Action 9
  12. 12. Questions? Slide 19 Software Peace Of Mind In Action References • • • • Slide 20 Adams, S. Search.dilbert.com. 2004. Minivan on Dilbert.com. [online] Available at: http://search.dilbert.com/comic/Minivan [Accessed: 16 Aug 2013]. Appelo, J. 2013. Merit Money. [online] Available at: http://www.management30.com/workout/merit-money/ [Accessed: 16 Aug 2013]. Dubner, S. 2012. The Cobra Effect, Freakonomics Radio Podcast. [podcast] October 11. Available at: http://www.freakonomics.com/2012/10/11/the-cobra-effect-a-newfreakonomics-radio-podcast/ [Accessed: 10/17/2012]. Kirk, J. InfoWorld. 2013. Bug bounty programs provide strong value for Google, Mozilla. [online] Available at: http://www.infoworld.com/d/security/bug-bounty-programs-providestrong-value-google-mozilla-222373 [Accessed: 16 Aug 2013]. Software Peace Of Mind In Action 10

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