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Digital Skills for Older Adults:
Teaching Technology in Public Libraries
May 18, 2016
. © TechSoup Global | All rights reserved
Using ReadyTalk
•  Chat to ask questions
•  All lines are muted
•  If you lose y...
. © TechSoup Global | All rights reserved
You Are Being Recorded…
This webinar will be available on the TechSoup website a...
. © TechSoup Global | All rights reserved
TechSoup’s Story
We are a global network of 62 partner nonprofits that provide t...
. © TechSoup Global | All rights reserved
TechSoup Product Donation Programs
. © TechSoup Global | All rights reserved
Steve Black
TechBoomers.com
Presenters
Twitter: Ginny Mies
Chat: Becky Wiegand
K...
. © TechSoup Global | All rights reserved
Agenda
•  Teaching Digital Literacy with TechBoomers.com
•  Free tutorials from ...
. © TechSoup Global | All rights reserved
Resources for Teaching Digital Skills
Free Paid
TechBoomers.com Lynda.com
Digita...
Older Adults,
Technology,
and the Library
Kathy Faubion
St. Mary’s Library
kfaubion@stmalib.org
https://www.stmalib.org/
. © TechSoup Global | All rights reserved
Older Adults and the Library
•  The fastest growing group of
library users
•  An...
. © TechSoup Global | All rights reserved
How to reach older adults
•  What methods does your library use to reach older a...
. © TechSoup Global | All rights reserved
How to reach older adults
•  What methods does your library use to reach older a...
. © TechSoup Global | All rights reserved
. © TechSoup Global | All rights reserved
. © TechSoup Global | All rights reserved
Denver Public Library
Technology Classes
Lesson Plans include:
•  lesson objecti...
. © TechSoup Global | All rights reserved
Figure 2-1 (p.18):
Is Your Library Senior-Friendly?
. © TechSoup Global | All rights reserved
Mousercise
. © TechSoup Global | All rights reserved
Tips for working with older adults
•  Physical Spaces- are they ADA compliant?
•...
. © TechSoup Global | All rights reserved
Options to meet technology needs: One-on-one
. © TechSoup Global | All rights reserved
Small Class Setting
. © TechSoup Global | All rights reserved
A series, or a certificate?
. © TechSoup Global | All rights reserved
How do you Evaluate what’s working?
•  Be ready to Fail!
•  Do you do class surv...
. © TechSoup Global | All rights reserved
Class Survey
. © TechSoup Global | All rights reserved
Making a difference, one person at a time
•  Are you meeting your community’s ne...
. © TechSoup Global | All rights reserved
References
Asla, T., & Williamson, K. (2004). Older adults? Information needs an...
Please type your questions in the chat window. Send twitter questions to @techsoup4libs
Questions?
Steve Black
TechBoomers...
Forum on Today’s Webinar
Let’s continue the conversation!
•  What take-away will you use first at
your local library?
•  W...
Upcoming Webinars
Tuesday, 5/24, 11AM-12PM PDT
TechSoup for Libraries
Maximize Your Technology Services with TechSoup
Wedn...
TechSoup for Libraries
Have a story to share?
Tell us about your daily routine
maintaining public computers,
or a moment w...
ReadyTalk offers dedicated product demos for
TechSoup organizations 4 times per week.
For more information: www.techsoup.o...
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18
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Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18

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Does your library offer technology assistance to older adults? Do you teach computer classes for seniors? Are patrons bringing in tablets and other devices that have been given to them by grandchildren? Recent research from the Pew Institute shows that only 59% of older adults go online. New technologies can be difficult to learn, and older adults may not understand the benefits of using technology. But libraries can help older adults adopt technology in meaningful ways for communication, lifelong learning, and entertainment.

Join us for this free webinar to learn how your library can help older adults learn to use new technologies. You will hear from the St. Mary's County Library (Maryland), which is providing older adults with effective training and technology assistance. This library will share examples of successful programming, as well as tips for working with older adults. You will also learn about TechBoomers, a free website that offers technology training tutorials developed specifically for older adults. Come hear examples of how this site is being used by libraries to supplement programs and services, and to help increase staff’s confidence in being able to help patrons.

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Webinar - Digital Skills for Older Adults: Teaching Technology in Public Libraries - 2015-05-18

  1. 1. Digital Skills for Older Adults: Teaching Technology in Public Libraries May 18, 2016
  2. 2. . © TechSoup Global | All rights reserved Using ReadyTalk •  Chat to ask questions •  All lines are muted •  If you lose your Internet connection, reconnect using the link emailed to you. •  If you lose your phone connection, re-dial the phone number and re-join. •  ReadyTalk support: 800-843-9166 Your audio will play through your computer’s speakers. Hear an echo? You may be logged in twice and will need to close one instance of ReadyTalk.
  3. 3. . © TechSoup Global | All rights reserved You Are Being Recorded… This webinar will be available on the TechSoup website along with past webinars: www.techsoup.org/community/events-webinars You can also view recorded webinars and videos on our YouTube channel: https://www.youtube.com/TechSoupVideo You will receive an email with this presentation, recording, and links within a few days Tweet us @TS4Libs or using the hashtag #ts4libs
  4. 4. . © TechSoup Global | All rights reserved TechSoup’s Story We are a global network of 62 partner nonprofits that provide the best technology resources to over a half-million organizations in 127 countries. We connect organizations and people with the resources, support, and technology they need to change the world.
  5. 5. . © TechSoup Global | All rights reserved TechSoup Product Donation Programs
  6. 6. . © TechSoup Global | All rights reserved Steve Black TechBoomers.com Presenters Twitter: Ginny Mies Chat: Becky Wiegand Kathy Faubion St. Mary’s County Library Leonardtown, Maryland Crystal Schimpf TechSoup for Libraries San Francisco, California
  7. 7. . © TechSoup Global | All rights reserved Agenda •  Teaching Digital Literacy with TechBoomers.com •  Free tutorials from TechBoomers.com •  How to leverage TechBoomers.com in training •  Older Adults & Technology •  How to reach older adults •  Meeting technology needs •  Evaluating services •  Q&A
  8. 8. . © TechSoup Global | All rights reserved Resources for Teaching Digital Skills Free Paid TechBoomers.com Lynda.com DigitalLearn.org Atomic Training GCFLearnFree.org
  9. 9. Older Adults, Technology, and the Library Kathy Faubion St. Mary’s Library kfaubion@stmalib.org https://www.stmalib.org/
  10. 10. . © TechSoup Global | All rights reserved Older Adults and the Library •  The fastest growing group of library users •  An underserved population •  Assumptions, biases, and prejudices
  11. 11. . © TechSoup Global | All rights reserved How to reach older adults •  What methods does your library use to reach older adults in the community? •  Does your library include older adults in the planning and programming process? •  Does your library currently outreach into the community?
  12. 12. . © TechSoup Global | All rights reserved How to reach older adults •  What methods does your library use to reach older adults in the community? •  Does your library include older adults in the planning and programming process? •  Does your library currently outreach into the community?
  13. 13. . © TechSoup Global | All rights reserved
  14. 14. . © TechSoup Global | All rights reserved
  15. 15. . © TechSoup Global | All rights reserved Denver Public Library Technology Classes Lesson Plans include: •  lesson objectives •  lesson prep work •  lesson prerequisites •  lesson outline •  exercises •  links •  where to go for more help
  16. 16. . © TechSoup Global | All rights reserved Figure 2-1 (p.18): Is Your Library Senior-Friendly?
  17. 17. . © TechSoup Global | All rights reserved Mousercise
  18. 18. . © TechSoup Global | All rights reserved Tips for working with older adults •  Physical Spaces- are they ADA compliant? •  Consider the best times of day and travel considerations. •  Think in terms of audio, visual, and dexterity issues •  Teach what is relevant, and let them learn by doing •  Be patient!
  19. 19. . © TechSoup Global | All rights reserved Options to meet technology needs: One-on-one
  20. 20. . © TechSoup Global | All rights reserved Small Class Setting
  21. 21. . © TechSoup Global | All rights reserved A series, or a certificate?
  22. 22. . © TechSoup Global | All rights reserved How do you Evaluate what’s working? •  Be ready to Fail! •  Do you do class surveys? •  Has your library done a technology survey? •  Do you collect and evaluate your data, keep statistics? •  Does your library have a digital inclusion plan? •  Do you maintain your partnerships and evaluate how they are working?
  23. 23. . © TechSoup Global | All rights reserved Class Survey
  24. 24. . © TechSoup Global | All rights reserved Making a difference, one person at a time •  Are you meeting your community’s needs? •  Serving older adults is all about the quality, not the quantity •  A look at the future…
  25. 25. . © TechSoup Global | All rights reserved References Asla, T., & Williamson, K. (2004). Older adults? Information needs and behavior. In Encyclopedia of Library and Information Sciences, Third Edition. (pp. 3938-3943).New York: Taylor and Francis. doi: 10.1081/E-ELIS3-120043246 Bennett-Kapusniak, R. (2013). Older adults and the public library: The impact of the boomer generation. Public Library Quarterly, 32(3), 204-222. doi:10.1080/01616846.2013. 818814 Cavanagh, M. F., & Robbins, W. (2012). Baby boomers, their elders and the public library. Library Review, 61(8), 622-640. doi: 10.1108/00242531211292114 Cody, M. J., Dunn, D., Hoppin, S., & Wendt, P. (1999). Silver surfers: Training and evaluating internet use among older adult learners. Communication Education, 48(4), 269. Retrieved from http://libaccess.sjlibrary.org/login?url=http://search.ebscohost.com.libaccess. sjlibrary.org/ login.aspx?direct=true&db=ufh&AN=2381033&site=ehost-live Decker, E.N. (2010). Baby boomers and the United States public library system. Library Hi Tech, 28(4), 605-616. doi: 10.1108/07378831011096268 https://www.denverlibrary.org/ctc-classes https://www.digitallearn.org/ Gatto, S. L., & Tak, S. H. (2008). Computer, internet, and E-mail use among older adults: Benefits and barriers. Educational Gerontology, 34(9), 800-811. doi: 10.1080/ 03601270802243697 Internet Grandma. [meme]. Accessed on April 14, 2016 from http://www.xenon-webdesign.co.uk/dev/no-deleted-internet/ Mates, B. (2003). 5-Star Programming and Services for Your 55+ Library Customers. Chicago: ALA Programming Guides. [Cover Art retrieved from http://www.amazon.com/5-Star-Programming-Services-LibraryCustomers/dp/0838908438/ref=sr_1_2?s=books&ie=UTF8&qid= 1462643284&sr=1-2&keywords= ALA+Programming+Guides on May 7, 2016] http://www.pclibrary.org/mousing/mousercise.htm www.Techboomers.com/ Singer, D., & Agosto, D. (2013). Reaching senior patrons in the digitized library. Public Libraries, 52(6), 38-42. Retrieved from http:// search.ebscohost.com.libaccess.sjlibrary.org/ login.aspx?direct=true&db=lih&AN=93457994&site=ehost-live Slegers, K., van Boxtel, M.P.J., & Jolles, J. (2007). The effects of computer training and internet usage on the use of everyday technology by older adults: A randomized controlled study. Educational Gerontology, 33(2), 91-110. doi:10.1080/03601270600846733
  26. 26. Please type your questions in the chat window. Send twitter questions to @techsoup4libs Questions? Steve Black TechBoomers steve@techboomers.com Kathy Faubion St Mary’s Library kfaubion@stmalib.org
  27. 27. Forum on Today’s Webinar Let’s continue the conversation! •  What take-away will you use first at your local library? •  What did you learn that you didn't know about? Join our online forum at TechSoup.org!
  28. 28. Upcoming Webinars Tuesday, 5/24, 11AM-12PM PDT TechSoup for Libraries Maximize Your Technology Services with TechSoup Wednesday, 6/15, 11AM-12PM PDT The Changing Landscape of Library Privacy Explore our webinar archives for more!
  29. 29. TechSoup for Libraries Have a story to share? Tell us about your daily routine maintaining public computers, or a moment when you were particularly proud. Don't forget that what might be "that's nothing" to you may be an "aha!" to someone else! http://techsoupforlibraries.org/
  30. 30. ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week. For more information: www.techsoup.org/readytalk Please complete the post-event survey that will pop up once you close this window. Thank You to Our Webinar Sponsor!

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