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After The Crash Minimize Your Downtime

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After The Crash Minimize Your Downtime

  1. 1. After the Crash: Minimize your Downtime February 25, 2010 Audio is only available by calling this number: Conference Call: 866-740-1260; Access Code: 6339392 Sponsored by
  2. 2. Using ReadyTalk <ul><li>Chat & raise hand </li></ul><ul><li>Mute = *6, Unmute = *7 </li></ul><ul><li>If you lose your internet connection, reconnect using the link emailed to you. </li></ul><ul><li>If you lose your phone connection, re-dial the phone number and re-join. </li></ul><ul><li>ReadyTalk support: 800-843-9166 </li></ul>
  3. 3. You are being recorded… <ul><li>This seminar will be available on the TechSoup website along with past webinar presentations: </li></ul><ul><ul><li>www.techsoup.org/go/webinars </li></ul></ul><ul><li>You will receive a link to this presentation, material and links. </li></ul><ul><li>After the webinar, you can ask follow-up questions in the Viruses & Security Community Forum: </li></ul><ul><ul><li>tinyurl.com/yfw8f33 </li></ul></ul><ul><li>Twitter hashtags: #techsoup </li></ul>
  4. 4. After the Crash: Minimize your Downtime Presenter: Laura Richardson, Uptime Resources Gregory Seeley, TechSoup Global Sponsored by
  5. 5. Today’s Speakers Gregory Seeley TechSoup Global Facilitator: Kami Griffiths , TechSoup Assisting with chat questions: Becky Wiegand, TechSoup Laura Richardson Uptime Resources
  6. 6. Agenda <ul><li>Do what you can to prevent problems  </li></ul><ul><li>Document your PC or Server </li></ul><ul><li>Back up your data </li></ul><ul><li>Hiring a techie </li></ul><ul><li>What to expect during a restore </li></ul><ul><li>Q&A </li></ul>
  7. 7. Scenarios <ul><li>Brian’s laptop </li></ul><ul><ul><li>No backup, no antivirus protection and his son tried to visit disney.com </li></ul></ul><ul><li>Glaucoma Research Foundation </li></ul><ul><ul><li>Exchange Server hardware failure </li></ul></ul><ul><ul><li>Failing backups, Tombstone policy for Active Directory required recreation of domain </li></ul></ul><ul><ul><li>Restore was successful but data was lost </li></ul></ul>
  8. 8. Problem Prevention <ul><li>Anti-virus software </li></ul><ul><li>Windows Updates / Server maintenance </li></ul><ul><li>Keep work systems away from your kids </li></ul><ul><li>Power protection </li></ul><ul><li>Be suspicious of all software and only buy from reputable sources </li></ul><ul><li>Hire a techie when you are out of your comfort zone </li></ul>
  9. 9. Identify your data – then back it up <ul><li>Desktops/laptops </li></ul><ul><ul><li>Photos, music, files. Do you store important data on your desktop? </li></ul></ul><ul><ul><li>Run the Recovery Disk Creator and burn to a DVD </li></ul></ul><ul><ul><li>Create system documentation including: </li></ul></ul><ul><ul><ul><li>Hardware serial numbers or service tag info </li></ul></ul></ul><ul><ul><ul><li>List of installed applications and install keys </li></ul></ul></ul><ul><ul><ul><li>List of service provider info including ISP account info, hosted services etc. </li></ul></ul></ul>
  10. 10. Identify your data – then back it up <ul><li>Servers </li></ul><ul><ul><li>Files – are you backing up the right stuff? How often? How long is your historical archive? </li></ul></ul><ul><ul><li>SQL database – do you have an agent? Have you set your application to output a backup file that you can include in backup job? </li></ul></ul><ul><ul><li>System state and AD </li></ul></ul><ul><ul><li>Exchange – message level backup vs Mailbox store </li></ul></ul><ul><ul><li>Network Documentation – create it and back that up too </li></ul></ul>
  11. 11. Software Requested Through TechSoup <ul><li>Lack of warehouse space = no physical product </li></ul><ul><li>It’s important to: </li></ul><ul><ul><li>access your product from TechSoup ASAP once you’ve received the fulfillment email[s]. </li></ul></ul><ul><ul><li>back up the software incase of computer failure/crash. </li></ul></ul><ul><ul><li>keep a record of the links, websites and other important information in case you should need to re-access your product which may not be available later. </li></ul></ul>
  12. 12. Microsoft <ul><li>Microsoft products remain available for good if you print out the Volume License Key and hang on to the disc. </li></ul><ul><li>They are also available via download for 2 years after first purchase on their Volume License Center website. </li></ul>
  13. 13. Adobe <ul><li>Visit the Release Archive tab </li></ul><ul><li>Older versions are relatively easy to access </li></ul><ul><li>Have your product key available from your fulfillment email </li></ul>
  14. 14. Intuit <ul><li>Once a new version comes out the link we supply the customer in the fulfillment email is deactivated. </li></ul><ul><li>We can usually find a replacement link but back up is highly suggested. </li></ul>
  15. 15. Symantec <ul><li>As long as the version is still in use we can normally re-access it, but definition subscriptions expire. </li></ul>
  16. 16. Identify your data – then back it up <ul><li>Backups </li></ul><ul><ul><li>Backups are a combination of software and target </li></ul></ul><ul><ul><li>Software – keep a current support contract </li></ul></ul><ul><ul><ul><li>Symantec Ghost for PCs </li></ul></ul></ul><ul><ul><ul><li>Symantec Backup Exec for Servers </li></ul></ul></ul><ul><ul><ul><li>Windows NT Backup </li></ul></ul></ul><ul><ul><ul><li>Many more </li></ul></ul></ul>
  17. 17. Identify your data – then back it up <ul><ul><li>Target </li></ul></ul><ul><ul><ul><li>Tape drives are still a prevalent target </li></ul></ul></ul><ul><ul><ul><ul><li>keep enough tapes for a good historical record </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Encrypt tapes for offsite storage </li></ul></ul></ul></ul><ul><ul><ul><li>Disk based backups </li></ul></ul></ul><ul><ul><ul><ul><li>Barracuda </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Live Vault with the local appliance </li></ul></ul></ul></ul><ul><ul><li>Automated offsite services </li></ul></ul><ul><ul><ul><li>PCs: Connected, iBackUp, Mozy </li></ul></ul></ul><ul><ul><ul><li>Servers: LiveVault, Backup Exec, Barracuda </li></ul></ul></ul><ul><ul><ul><ul><li>Make sure an agent is available for your application e.g SQL, Exchange </li></ul></ul></ul></ul>
  18. 18. When to hire a techie? <ul><li>Setting up backups puts you out of your comfort zone </li></ul><ul><li>Test file restores are failing or you are not sure how to test </li></ul><ul><li>Red lights or errors on your server and you are unsure what to do </li></ul><ul><li>Audit and get an opinion about restorability </li></ul>
  19. 19. What to expect during a restore <ul><li>Timeline </li></ul><ul><ul><li>Step 1: identify problem, repair hardware </li></ul></ul><ul><ul><ul><li>Duration: depends on warranty or availability of parts but 24 hours is common </li></ul></ul></ul><ul><ul><li>Step 2: reinstall OS and backup software </li></ul></ul><ul><ul><ul><li>Duration: assuming you have media and keys, 2 – 4 hours </li></ul></ul></ul><ul><ul><li>Step 3: restore data from backup </li></ul></ul><ul><ul><ul><li>Duration: assuming you backed up AD/System state, about the same amount of time your backup takes to run, 4 – 6 hours is common </li></ul></ul></ul>
  20. 20. What to expect during a restore <ul><li>Data loss </li></ul><ul><ul><li>PCs </li></ul></ul><ul><ul><ul><li>Real-time backup is nearly possible. Services like Mozy backup data while your PC is idle </li></ul></ul></ul><ul><ul><li>Servers </li></ul></ul><ul><ul><ul><li>Most companies do not backup more frequently than once a day </li></ul></ul></ul><ul><ul><ul><li>Volume Shadow Copy – can help with minor failures </li></ul></ul></ul><ul><ul><li>Expect data loss but know what you can tolerate </li></ul></ul><ul><ul><ul><li>Delta between your last backup and the moment of failure </li></ul></ul></ul>
  21. 21. Reduce the time to restore <ul><li>Spare hardware </li></ul><ul><li>Upgraded warranties and maintenance agreements </li></ul><ul><li>Avoid white box servers </li></ul><ul><li>Faster Internet connections </li></ul><ul><li>Local backup copies </li></ul><ul><li>Good documentation and install keys </li></ul>
  22. 22. Reduce the time to restore (cont.) <ul><li>Safety nets for critical apps </li></ul><ul><ul><li>Exchange </li></ul></ul><ul><ul><ul><li>MEHS Continuity </li></ul></ul></ul><ul><ul><ul><li>Hosted Exchange </li></ul></ul></ul><ul><ul><li>Files </li></ul></ul><ul><ul><ul><li>Offsite backup that provides web based single file restore </li></ul></ul></ul><ul><li>Backup DNS / Domain Controller </li></ul><ul><li>Upgraded warranties </li></ul>
  23. 23. Questions? Submit your questions using the chat box.
  24. 24. Continue the Discussion… <ul><li>Additional questions can be answered by posting in the Viruses & Security Community Forum: </li></ul><ul><ul><li>tinyurl.com/yfw8f33 </li></ul></ul>
  25. 25. Get the Most Out of TechSoup <ul><li>At TechSoup, you’ll find a range of technology services to help your nonprofit: </li></ul><ul><ul><li>Read helpful articles in our Learning Center </li></ul></ul><ul><ul><li>Request donated software , hardware, and online services </li></ul></ul><ul><ul><li>Join our community forums to learn from your colleagues </li></ul></ul><ul><ul><li>Browse upcoming events and conferences </li></ul></ul>
  26. 26. Upcoming Webinars <ul><li>Creating a Successful Computer Refurbishing Program </li></ul><ul><ul><li>Thursday, March 4, 11 a.m. Pacific time </li></ul></ul><ul><li>Get Your Organization Started on Facebook </li></ul><ul><ul><li>Thursday, March 11, 10 a.m. Pacific time </li></ul></ul><ul><li>Finding the Perfect Donor Database in an Imperfect World </li></ul><ul><ul><li>Thursday, April 15, 11 a.m. Pacific time </li></ul></ul>
  27. 27. Thank you to our Webinar Sponsor! ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week. For more information: pages.readytalk.com/techsoup.html
  28. 28. Thank you! Please complete the post event survey! Kami Griffiths, kami@techsoup.org, 415-633-9392

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