We set out with a mission to identify the connection between our people and processes and tools over the course of executing an order. While the initiative was targeted for New Sales equipment, it can readily be applied to our modernization and service order.
Company private, Otis Elevator Co.
3 2 Delivering Business Benefit successfully will only come from addressing all 3 components - Business, People & Technology. The Business change programme requires a holistic view of the changes necessary in all of the elements.
Be A Game Changer <ul><li>The Pessimist complains about the Wind </li></ul><ul><li>The Optimist waits for it to Change </li></ul><ul><li>But the Realist adjust the Sails </li></ul>“ To exist is to change, to change is to mature, to mature is to go on creating oneself endlessly.” H. Bergson
Carrier Hamilton Sundstrand Otis Sikorsky UTC Fire & Security Pratt & Whitney V. Subramaniam Director – IT & CIO (India & Gulf Area) Otis Elevator Company (India) Limited (A United Technologies Company) A Great Company is like a Work of Art No one single item makes the whole thing work It’s the entire work, all the Process & Systems Together & People Working together as a Synergetic TEAM Create an overall effect. That leads to overall Greatness
The Project Management Life Cycle A Complete Step-by-Step Methodology for Initiating, Planning, Executing and Closing a Project Successfully Future State Current State Transformation
What is a project? A project is: A unique undertaking to produce a set of deliverables within clearly specified time, cost and quality constraints. Projects differ from o perational activities as they: - are unique ; - have a defined timescale ; - have an approved budget ; - involve limited resources ; - have an element of risk ; - achieve beneficial change . Project Life Cycle Overview
What is project management? Project management is: The skills, tools and management processes required to undertake a project successfully. Project management comprises: - A set of skills , specialist knowledge and experience. - A set of tools used to improve the chances of success. - A set of processes for monitoring and controlling a project.
What is the project life cycle? The project life cycle is: The phases, activities and tasks required to successfully deliver a project. There are four phases within the project life cycle: 1) Project initiation 2) Project planning 3) Project execution 4) Project closure
Phase 1: Project initiation The initiation phase essentially involves the start-up of the project. To initiate a project, you need to: - Develop a business case to justify the new project. - Undertake a feasibility study to measure the solution feasibility. - Establish the terms of reference by defining the project boundaries. - Appoint a project team with the right skills and experience. - Set up a project office with the required facilities and tools. - Perform a stage-gate review to request approval to proceed.
To plan a project, you need to: - Create a project plan defining the work breakdown structure. - Create a resource plan listing the quantities of resource needed. - Create a financial plan identifying the budget required. - Create a risk plan identifying key risks and mitigating actions. - Create a quality plan including quality assurance and control reviews. - Create an acceptance plan to gain customer acceptance. - Create a communication plan to keep stakeholders informed. - Create a procurement plan to procure products from suppliers. - Contract suppliers to the project. - Perform a phase review to request approval to proceed. Phase 2: Project planning The planning phase involves the detailed planning of the project.
Phase 3: Project execution The execution phase involves the construction of the project deliverables and the monitoring and control of the project delivery. To execute a project, you need to: - Build the project deliverables. - Monitor and control the project by performing: - time management; - cost management; - quality management; - change management; - risk management; - issue management; - procurement management; - acceptance management; - communications management.
Phase 4: Project closure The closure phase involves the closure and review of the success of the project. To close a project, you need to: - Perform project closure by creating a project closure report ; - Review project completion by undertaking a post implementation review.
Project Execution Future State Current State Transformation
What is project execution? - it is the third phase in the project life cycle; - it involves creating project deliverables - within this phase the deliverables are built and signed off by the customer. The project manager monitors and controls the project by executing a suite of management processes. Which activities are undertaken? The following diagram depicts the activities involved in executing a project:
Step 1: Build deliverables A deliverable is: A quantifiable outcome of a project which results in the partial or full achievement of the project objectives. To build project deliverables, you need to: - delegate the building of deliverables to project staff; - physically construct each project deliverable; - measure the deliverables against the quality targets set; - request acceptance of deliverables by the customer.
Step 2: Monitor and control During the execution of the project, you need to monitor and control the project delivery by performing: - time management; - cost management; - quality management; - change management; - risk management; - issue management; - procurement management; - acceptance management; - communications management.
Perform time management Time management is: The process of recording and quantifying time spent completing tasks on a project. Time management involves: - completing and approving timesheets; - recording time spent, within a timesheet register and project plan; - identifying and resolving exceptions.
Perform cost management Cost management is: The process by which costs (ie expenses) incurred on a project are identified, approved and paid. Cost management involves: - completing and approving expense forms; - recording expenditure, within an expense register and project plan; - resolving expense issues.
Perform quality management Quality management is: The process by which the quality of the deliverables and management processes is assured and controlled. Quality management involves: - setting quality targets; - measuring deliverable quality; - performing quality assurance; - performing quality control; - resolving quality issues. TURN BACKS ESCAPES
Quality…A Way Of Work Life ACE Tools Process Management Quality Clinic Process Chart Relentless Root Cause Analysis Mistake Proofing Market Feedback Analysis Standard Work Total Productive Maintenance New 5S Value Stream mapping Passport System Process Certification
Perform change management Change management is: The process by which changes to the project scope, deliverables, timescales or resources are approved and managed. Change management involves: - completing change requests; - assessing change feasibility; - approving change requests; - scheduling change requests; - implementing change requests. “ When the rate of change outside exceeds the rate of change inside, the end is in sight”....Jack Welch <ul><li>Envision </li></ul><ul><li>Evaluate </li></ul><ul><li>Empower </li></ul><ul><li>Execute </li></ul><ul><li>Excel </li></ul>
Ingredients of Change Frustration Gradual Change Anxiety False Start Confusion Vision Motivation Skills Resources Action Plan Change Vision Motivation Skills Resources Action Plan Vision Motivation Skills Resources Action Plan Vision Motivation Skills Resources Action Plan Vision Motivation Skills Resources Action Plan Vision Motivation Skills Resources Action Plan
If You Do Not Change, You Can Become Extinct The Quicker You Let Go Of Old Cheese, The Sooner you Find New Cheese. Old Beliefs Do Not Lead You To New Cheese. When You See That You Can Find And Enjoy New Cheese, You Change Course. Noticing Small Changes Early Helps You Adapt To The Bigger Changes That Are To Come. <ul><li>Change Happens </li></ul><ul><li>Anticipate Change </li></ul><ul><li>Monitor Change </li></ul><ul><li>Adapt To Change Quickly </li></ul><ul><li>Change </li></ul><ul><li>Enjoy Change ! </li></ul><ul><li>Be Ready To Change Quickly & Enjoy It Again. </li></ul>Movement In A New Direction Helps You Find New Cheese. When You Move Beyond Your Fear, You Feel Free. Imagining Myself Enjoying New Cheese, Even Before I Find It, Leads Me To It. Who Moved My Cheese?
Perform risk management Risk management is: The process of identifying, quantifying and mitigating risks throughout a project. Risk management involves: - identifying project risks; - completing risk forms; - reviewing and assessing risks; - implementing risk mitigation actions; - constantly reviewing the risk status.
Perform issue management Issue management is: The process by which issues are formally identified, reviewed and resolved. Issue management involves: - identifying project issues; - completing issue forms; - reviewing and assessing issues; - implementing issue resolution actions; - constantly reviewing the issue status
Perform procurement management Procurement management is: The process of procuring products from external suppliers. Procurement management involves: - issuing purchase orders; - fulfilling purchase orders; - managing supplier contracts.
Perform acceptance management Acceptance management is: The process by which project deliverables are reviewed and accepted by the customer. Acceptance management involves: - identifying the completion of deliverables; - requesting customer acceptance tests; - completing acceptance tests; - accepting final deliverables.
Perform communications management Communications management is: The process of keeping stakeholders informed of the progress of the project. Communications management involves: - identifying communication required; - creating communications messages; - dispatching communications messages; - reviewing communication effectiveness.
Step 3: Perform a stage gate A stage gate is: A checkpoint at the end of the project phase to ensure that the project has achieved its stated objectives and deliverables. To perform a stage gate, you need to: - identify the stage-gate review criteria; - undertake the stage-gate review; - complete the stage-gate review form; - seek approval to proceed.
Project Team Plan Review Execute Project Organization (Team) Project Office / Space Strengths and Limitations Project Risks and Mitigation Milestones and Tasks Time Lines PROJECT Method of Execution Turn Around Strategy Quick Wins Point Of Failures Point Of Success Change Management Governance Model Change Control Dash Boards / Metrics Project Check / Passport Communication Celebrate Success
Project Team On Site Team Virtual Team Management Team – Roles & Responsibilities Skills and Competencies Contingency / Back Fill Adaptability Stress Management Technology Can Be Put In Place, People Make IT Happen Sponsor Role Involvement & Decision Committed Communication / Update Project Incentive Review Team – Roles & Resp. Skills and Competencies Culture Time Zones Review Mechanism <ul><li>Responsibility, Authority and Accountability </li></ul><ul><li>Delegation </li></ul><ul><li>Transparency </li></ul><ul><li>Manage The Organization </li></ul><ul><li>Manage Your Team </li></ul><ul><li>Manage Your Resources </li></ul>
Plan For Execution Project Plan What Who How Why When GO / NO GO
PROJECT SUCCESS FAILURE HOLD Critical Success Factors Key Learning’s Doings things differently Valid Reasons for Hold Revive of Project Turn Around Critical Failure Factors Key Learning’s Revive and Turn Around
5C’s For Project Excellence EFFECTIVENESS Communication Collaboration Co - Operation Co - Creation Co Ordination
Project Team Partners Project success Management Team Strategic Execution - Support Role Execution Support Role Strategic Facilitator Role Successful Implementation People processes Implementation Methodology Technology
ERP EVALUATE BEYOND EXECUTE Vendor -> Partner Package Team Business Case Approvals Project Organization Team &Organization Readiness Requirement Phase (As Is) To Be Processes - BRD Infrastructure Readiness Interface Readiness Enhancements / Developments Data Migration Security (R&R) Walk Through & Training Testing – UAT / IUAT Documentation Contingency Plan Support Model Go Live Readiness Post Go Live - Usage Leverage & Effective Usage Information to Insights Upgrades Enhancements
L isten E mpathize A pologize R esolve N otify Customer…Compliant & Management Call Back / Turn Back / Escapes RRCA – Relentless Root Cause Analysis Mistake Proof Solution Feedback & Continual Improvements
Confidentiality Ensure protection of user information and transmission of Data Integrity Ensure accuracy Transparency Controls & Compliance A Secured System leads to Secured Enterprise
Leadership Lead & Be Loyal to the role Energetic & Enthusiasm Adaptability & Agile Dynamic, Discipline & Dedication & Determination Excellence (Will to WIN & Can Do) & Execution (Focus) Remarkable & Result Oriented (Customer Centric) Shape the Future & Significance to the role Humble, Holistic and Happening (Make Things Happen) Integrity, Inspire and Invest in Self+People Performance & People Oriented
Lead the Business Leadership is by Choice, not by options Stephen R Covey Mission Goals Strategic Objectives Execution Results Lead the people Grow Yourself
TEAM WORK Attitude…Skills…Knowledge T otal Commitment (Committed) E xcellence A daptability M otivated W ill to Win O rganized / Systematic R esult Oriented K nowledge <ul><li>Clear Expectations </li></ul><ul><li>Context </li></ul><ul><li>Commitment </li></ul><ul><li>Competence </li></ul><ul><li>Charter </li></ul><ul><li>Control </li></ul><ul><li>Collaboration </li></ul><ul><li>Commitment </li></ul><ul><li>Creative Innovation </li></ul><ul><li>Consequence </li></ul><ul><li>Co-Ordination </li></ul><ul><li>Cultural Change </li></ul>12 Cs of Team Work
BEHAVIOUR! <ul><li>B - Beliefs </li></ul><ul><li>E - Expectations </li></ul><ul><li>H- Habits </li></ul><ul><li>A - Attitudes </li></ul><ul><li>V - Values </li></ul><ul><li>I - Intentions </li></ul><ul><li>O - Outlook </li></ul><ul><li>U - Understanding </li></ul><ul><li>R - Responses </li></ul>T ruth R esponsibility U nderstanding S haring T eamwork
Project Management Mantra DOMAIN EXPERTISE & BUSINESS ACUMEN LEADERSHIP MANAGEMENT PROJECT PLANNING ORGANIZED RESULT JOYFUL EXECUTION COLLABORATION TURN AROUND
“ WINNERS DON’T DO DIFFERENT THINGS THEY DO THINGS DIFFERENTLY” “ WINNERS recognize their limitations But focus on their strengths Losers recognize their strengths But focus on their limitations … .Shiv Khera “ WINNing is inspiration to work harder A winner gives hope to ordinary people & inspire them to Move to extra…ordinary” The WINNING EDGE
A demanding customer is very similar to a coach. Not only does he demand the best and expect nothing else, but he also appreciates it when he gets the best.
When you are inspired by some great purpose , some extraordinary project , all your thoughts break their bonds . Your mind transcends limitations , your consciousness expands in every direction, and you find yourself in a new, great and wonderful world . Dormant forces , faculties and talents become alive , and you discover yourself to be a greater person by far than you ever dreamed yourself to be . Patanjali (1 st – 3 rd Century BC)