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Nirmalendu Jajodia - Project and change management

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Nirmalendu Jajodia - Project and change management

  1. 1. Project and Change Management Pune February 2012
  2. 3. Dimensions <ul><li>Nationally important financial institution </li></ul><ul><li>Permits trading for about 14 hours daily, 6 days a week </li></ul><ul><li>About 20,000 traders </li></ul><ul><ul><li>Represent about 600,000 investors </li></ul></ul><ul><li>Large warehousing capacity </li></ul><ul><ul><li>About 400 warehouses </li></ul></ul><ul><ul><li>3 M tons capacity </li></ul></ul>
  3. 4. Business Requirements <ul><li>Core systems uptime 99.99% </li></ul><ul><li>Subsidiary systems uptime 99.5% </li></ul><ul><li>OpEx budgets controlled with 10% </li></ul><ul><li>Regulatory changes to be implemented with zero schedule variance </li></ul>
  4. 5. Technology <ul><li>Open network </li></ul><ul><ul><li>Multiple media </li></ul></ul><ul><ul><li>Multiple service providers </li></ul></ul><ul><ul><li>1100 dedicated links+ Internet </li></ul></ul><ul><li>About 400 servers/network devices </li></ul><ul><li>Culture of outsourcing, Multiple service partners </li></ul>
  5. 6. Risks <ul><li>Hardware </li></ul><ul><li>Network </li></ul><ul><li>Applications </li></ul><ul><li>People </li></ul>
  6. 7. Risks Mitigation <ul><li>Avoidance  </li></ul><ul><li>Reduction </li></ul><ul><li>Sharing  </li></ul><ul><li>Retention  </li></ul>
  7. 8. Risk Management <ul><li>No single point of failure </li></ul><ul><li>Main server- Fault tolerant </li></ul><ul><li>All other servers in HA clusters </li></ul><ul><li>Storage subsystems </li></ul><ul><li>All network devices and links in multiples </li></ul><ul><li>At least two persons on every task (Primary/Secondary) </li></ul>
  8. 9. Containment <ul><li>Formal Change Management process for all components </li></ul><ul><ul><li>H/W, N/W, Applications </li></ul></ul><ul><li>In house QC </li></ul><ul><ul><li>Development outsourced </li></ul></ul><ul><li>Regression testing </li></ul><ul><li>Market-wide testing </li></ul><ul><ul><li>“ mock” trading sessions </li></ul></ul>
  9. 10. Change Management <ul><li>Plan for development </li></ul><ul><li>Plan for test </li></ul><ul><li>Plan for regression test </li></ul><ul><li>Ensure that ALL paths in deployment are tested </li></ul><ul><ul><li>Network </li></ul></ul><ul><ul><li>Security </li></ul></ul><ul><ul><li>WAN </li></ul></ul><ul><li>Plan for roll back </li></ul>
  10. 12. Datacenter shifting <ul><li>Once in a lifetime project </li></ul><ul><li>Basic principles remain the same: </li></ul><ul><li>Plan Components </li></ul><ul><ul><li>Plan </li></ul></ul><ul><ul><li>Fallback plan </li></ul></ul><ul><ul><li>Abort </li></ul></ul><ul><li>Short execution duration </li></ul><ul><ul><li>Long planning cycle </li></ul></ul>
  11. 13. Issues (1) <ul><li>Time window </li></ul><ul><ul><li>Saturday 5.00 PM to Monday 7.00 AM </li></ul></ul><ul><li>Strategy </li></ul><ul><ul><li>Lift and shift </li></ul></ul><ul><ul><li>Time </li></ul></ul><ul><ul><li>Build and cutover </li></ul></ul><ul><ul><li>Costs </li></ul></ul><ul><li>Verification with all stake holders </li></ul><ul><ul><li>External and internal APIs </li></ul></ul>
  12. 14. Issues (2) <ul><li>Data migration </li></ul><ul><ul><li>Validation </li></ul></ul><ul><li>Network – LAN and WAN </li></ul><ul><ul><li>IP addresses </li></ul></ul><ul><li>Regulatory issues </li></ul><ul><ul><li>Zero downtime </li></ul></ul><ul><ul><li>Secondary site </li></ul></ul>
  13. 16. How <ul><li>Strong project management </li></ul><ul><ul><li>Contracted project manager </li></ul></ul><ul><li>Detailed planning </li></ul><ul><ul><li>Up to 15 minutes </li></ul></ul><ul><ul><li>Up to Patch Cable and power cords </li></ul></ul><ul><li>Physical logistics </li></ul><ul><ul><li>Route </li></ul></ul><ul><ul><li>Weather </li></ul></ul><ul><li>Partners integral part of process </li></ul><ul><li>Detailed checklists </li></ul>
  14. 17. Risks Retained! <ul><li>People, people, people </li></ul><ul><ul><li>Humans get tired </li></ul></ul><ul><ul><li>Humans have conflicts </li></ul></ul><ul><ul><li>Humans require nourishment </li></ul></ul><ul><ul><li>Humans also break down </li></ul></ul><ul><li>Murphy is alive and well </li></ul>
  15. 18. Key Activities – NCDEX Move Other Servers -Application -Others Devices -Security -Firewall - Rtr/s & Sw/s Stratus Server -NSEIT Purchase Orders WAN -MTNL -TATA -MUX Air Condit- ioning Vendors & Service Providers Power -UPS -Power Panel -DG Set Rack -Server - DC Network SAN LAN -Cabling -Switches -Patch Panel Desktops -Power Points -Data Points
  16. 19. Timelines – NCDEX Move 7/03 UPS/DG/ Power Tested 29/02 Datacom Link Tested 11/02 Release Of all Purchase Orders 20/02 Datacom Cabling Completed 10/03 Clean Data Centre Ready 4/02 PMO Starts 20/03 Shifting of Data Centre 15/03 Trading Platform Testing 31/03 Handover Of Premise To NSE 8/02 Submit MTNL App Form 11/02 Tata Telecom Project Plan
  17. 20. Success Factors <ul><li>Domain Knowledge of team </li></ul><ul><ul><li>Fruits of Success </li></ul></ul><ul><ul><li>Costs of failure </li></ul></ul><ul><li>Project Manager </li></ul><ul><ul><li>Single Objective </li></ul></ul><ul><ul><li>Could afford to push </li></ul></ul>

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