It's Friday and a new customer calls. Their mission critical app is taking :05 to open documents and the users are quite concerned. Where do you start when handed a 20-year-old application you have never seen, on a server you barely know? Join two IBM Champions as they dissect a complex Domino performance problem from both the administration and development side to provide a complete customer solution. This session includes best practices around problem-solving techniques and a checklist you can use internally to quickly solve problems you encounter.