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Skybuffer AI-powered Conversational Actions :: Inspection Round

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Skybuffer AI-rich chatbot interacts with your system of records, thus helping humans work on more smarter requirements. From any edge an employee can get SAP data on Plant Maintenance orders, choose a particular operation to work on, create a malfunction report and set the appropriate status to the operation – all this without having to log in the SAP system or understand complexities of using SAP applications. Conversational AI assistant for Plant Maintenance comes as a separate skill-set of a single universal chat bot that is being constantly developed and trained on by our experts

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Skybuffer AI-powered Conversational Actions :: Inspection Round

  1. 1. Developer: Skybuffer AS, Norway SAP Add-on: Intelligent Decision Dimensions Package: Action Cards, Conversational Actions Version: 3.2 Laberghagen 23, NO-4020, Stavanger, Norway T +47 90069983 E support@skybuffer.com FOR SKYBUFFER CLIENTS ONLY DEMO: INSPECTION ROUND POWERED BY SKYBUFFER ADD-ON
  2. 2. CONVERSATIONAL ACTIONS: INSPECTION ROUND by Skybuffer Team
  3. 3. Inspection Round Chapter 1: Introduction Joi Virtual Assistant Theodor, 35 Technician
  4. 4. Scene 1: Start of the Day Main character: Theodor | Page 03 INSPECTION ROUND It’s Monday morning. Theodor is starting his weekly Inspection Round. He is using virtual assistant Joi to help him to communicate with SAP On Premise system Hi Joi! List of Inspection Orders, please
  5. 5. SAP Backend Main character: Theodor | Page 04 INSPECTION ROUND Inspection Round work order is in Released status and assigned to Theodor in SAP ERP system
  6. 6. SAP Conversation AI Main character: Theodor | Page 05 INSPECTION ROUND Dialogue to get Inspection Orders list from SAP ERP, including authentication process (in case Theodor uses web chat communication channel)
  7. 7. Authentication Email Main character: Theodor | Page 06 INSPECTION ROUND In case Theodor uses web chat channel, SAP Conversational AI sends emails with the verification code. It is also possible to send SMS message out of SAP ERP system to Theodor’s mobile phone.
  8. 8. Inspection Round Chapter 2: Pump Malfunction Report Joi Virtual Assistant Theodor, 35 Technician
  9. 9. Scene 2: Equipment is Broken Main character: Theodor | Page 08 INSPECTION ROUND Making Inspection Round, Theodor checks measurement points and finds out that the pump temperature is too high, so he decides to report a malfunction There is a malfunction here
  10. 10. SAP Conversational AI / SAP Backend Main character: Theodor | Page 09 INSPECTION ROUND Dialogue to create malfunction report from the chat channel directly in SAP On Premise system
  11. 11. Inspection Round Chapter 3: Inspection Order Technical Completion Joi Virtual Assistant Theodor, 35 Technician
  12. 12. Scene 3: Inspection Order is Completed Main character: Theodor | Page 11 INSPECTION ROUND Theodor has completed the pump inspection operations list and now asks Joi to set Inspection Order status to technical completion We’re done here! Please set Order to the status of Technical Completion
  13. 13. SAP Conversational AI / SAP Backend Main character: Theodor | Page 12 INSPECTION ROUND Dialogue to set Inspection Order status to Technically Completed, so it will not be shown in the list of orders again
  14. 14. DEMO: INSPECTION ROUND POWERED BY SKYBUFFER ADD-ON Developer: Skybuffer AS, Norway Laberghagen 23, NO-4020, Stavanger, Norway T +47 90069983 E support@skybuffer.com FAST RELIABLE SIMPLE INNOVATIVE

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