559 RedStrong Road Frierson,LA 71027 Phone:479-462-8818 Email:email@example.com
Results-driven representative with experience in training, development and project management. Skilled in
analyzing existing operations and implementing strategies, processes and technologies to improve productivity
95 WPM typing speed
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Accurate and detailed
Works well under pressure
Senior Client Service Representative 11/2013 to 11/2016
Vertical Alliance Group – Texarkana, TX
Plans, develops and executes strategy to increase customer renewals, referrals, revenue and testimonials.
Forecast client renewal rates and referrals.
Successfully acquired an average of 20 new customers per month, maintaining a 95.6% Retention Rate.
Provided an elevated customer experience to generate a loyal clientèle and ensure client success with new
Implemented marketing strategies which resulted in 25% growth of customer base.
Provided orientation to all new clients and answered product questions to ensure successful outcomes.
Deliver product support, investigate, evaluate and resolve customer challenges.
Audited client accounts quarterly to ensure current assignments in process, compared number of users in
system to number of users on contract.
Sent customized reports including Pivot Tables and Pie Charts providing completed vs incomplete
assignments MTD as well as YTD.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
including providing demonstrations to potential new clients.
Administrative Secretary 10/2012 to 4/2013
Tamolly’s Mexican Restaurant Corporate Office – Texarkana, TX
Provide administrative and secretarial duties daily as required by CEO and VP of
Maintain records and files with precision and accuracy as well as reports and correspondence in a timely,
neat and professional manner.
Reminder of appointments, calls and meetings.
Maintain tip report for all eleven stores and each employee for annual report to be submitted to IRS.
Work with all store managers to obtain monthly inventories and provide accurate information to CFO.
Update pricing monthly for every item on menu prior to completing inventories.
Perform general secretarial duties including typing, copying and filing correspondence, memos and letters.
Create and organize new files and consistently update independently.
Run personal errands as needed.
IT Division Coordinator 12/2010 to 10/2012
Applied Control Technology – Texarkana, TX
Billing – making sure timesheets are coded correctly for all staff.
Compile weekly and monthly reports for billing and invoicing.
Interface with customers regarding their accounts and account balances and collections.
Purchasing – order and track new equipment and ensure proper clients are billed.
Work with vendors to obtain quotes and proposals for equipment.
Document Filing – related to projects and customers.
Credit card reconciliation monthly.
Timesheet entry and submission / approval.
Project management assistance – gather revenue information and compile costs related to projects.
Complete project forecast reports and WIP monthly.
Print and complete weekly sales reports.
Organize electronic data, files, documentation etc.
Assist IT Staff in making the department more efficient by working on all non-technical items.
Executive Assistant III 4/2007 to 11/2010
Golden Living Centers – Fort Smith, AR
Conserves executive’s time by reading, researching and routing correspondence, drafting letters and
documents; collecting and analyzinginformation; and initiating telecommunications.
Maintains executive’s appointment schedule by planning and scheduling meetings, conferences,
teleconferences and travel.
Prepares presentation for AR Reviews for 3 different business lines.
Maintains and distributes monthly reports on all claims that require additional documentation.
Responsible for budget entries and discrepancies.
Assures department have completed all compliance training etc.
Prepares special reports by collecting and analyzing information under general guidance.
Produces information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting
text, data and graphics.
Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing
Maintains customer confidence and protects operations by keeping information confidential.
Establishes and maintains confidential files and records by developing utilizing filing and retrieval
systems; recording meeting discussions.
High School Diploma:
Southwood High School – Shreveport, LA