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  1. 1. TANYA HESTER 559 RedStrong Road Frierson,LA 71027  Phone:479-462-8818  Professional Summary Results-driven representative with experience in training, development and project management. Skilled in analyzing existing operations and implementing strategies, processes and technologies to improve productivity and efficiency. Skills  Microsoft Office  Outlook  Access  Publisher  WordPerfect  Quick Books  Salesforce  95 WPM typing speed  Professional phone etiquette  Excellent communication skills  Database management  Articulate and well-spoken  Customer service-oriented  Flexible  Accurate and detailed  Works well under pressure  Pleasant demeanor  Team Builder Work History Senior Client Service Representative 11/2013 to 11/2016 Vertical Alliance Group – Texarkana, TX  Plans, develops and executes strategy to increase customer renewals, referrals, revenue and testimonials.  Forecast client renewal rates and referrals.  Successfully acquired an average of 20 new customers per month, maintaining a 95.6% Retention Rate.  Provided an elevated customer experience to generate a loyal clientèle and ensure client success with new training platform.  Implemented marketing strategies which resulted in 25% growth of customer base.  Provided orientation to all new clients and answered product questions to ensure successful outcomes.  Deliver product support, investigate, evaluate and resolve customer challenges.  Audited client accounts quarterly to ensure current assignments in process, compared number of users in system to number of users on contract.  Sent customized reports including Pivot Tables and Pie Charts providing completed vs incomplete assignments MTD as well as YTD.  Effectively communicated with and supported sales, marketing and administrative teams on a daily basis including providing demonstrations to potential new clients. Administrative Secretary 10/2012 to 4/2013 Tamolly’s Mexican Restaurant Corporate Office – Texarkana, TX  Provide administrative and secretarial duties daily as required by CEO and VP of Expansion/Development.  Maintain records and files with precision and accuracy as well as reports and correspondence in a timely, neat and professional manner.  Reminder of appointments, calls and meetings.  Maintain tip report for all eleven stores and each employee for annual report to be submitted to IRS.  Work with all store managers to obtain monthly inventories and provide accurate information to CFO.  Update pricing monthly for every item on menu prior to completing inventories.  Perform general secretarial duties including typing, copying and filing correspondence, memos and letters.  Create and organize new files and consistently update independently.  Run personal errands as needed.
  2. 2. IT Division Coordinator 12/2010 to 10/2012 Applied Control Technology – Texarkana, TX  Billing – making sure timesheets are coded correctly for all staff.  Compile weekly and monthly reports for billing and invoicing.  Interface with customers regarding their accounts and account balances and collections.  Purchasing – order and track new equipment and ensure proper clients are billed.  Work with vendors to obtain quotes and proposals for equipment.  Document Filing – related to projects and customers.  Credit card reconciliation monthly.  Timesheet entry and submission / approval.  Project management assistance – gather revenue information and compile costs related to projects.  Complete project forecast reports and WIP monthly.  Print and complete weekly sales reports.  Organize electronic data, files, documentation etc.  Assist IT Staff in making the department more efficient by working on all non-technical items. Executive Assistant III 4/2007 to 11/2010 Golden Living Centers – Fort Smith, AR  Conserves executive’s time by reading, researching and routing correspondence, drafting letters and documents; collecting and analyzinginformation; and initiating telecommunications.  Maintains executive’s appointment schedule by planning and scheduling meetings, conferences, teleconferences and travel.  Prepares presentation for AR Reviews for 3 different business lines.  Maintains and distributes monthly reports on all claims that require additional documentation.  Responsible for budget entries and discrepancies.  Assures department have completed all compliance training etc.  Prepares special reports by collecting and analyzing information under general guidance.  Produces information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text, data and graphics.  Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.  Maintains customer confidence and protects operations by keeping information confidential.  Establishes and maintains confidential files and records by developing utilizing filing and retrieval systems; recording meeting discussions. Education High School Diploma: Southwood High School – Shreveport, LA  3.8 GPA