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Tami Gilbert - Employee Satisfaction Workshop

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Tami Gilbert's workshop presentation on increasing job satisfaction through stronger employee engagement. Also, ways to prevent employee burnout and managing employee stress.

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Tami Gilbert - Employee Satisfaction Workshop

  1. 1. Welcome to Your Workshop Employee Engagement Increase Job Satisfaction Preventing Burnout & Stress Management
  2. 2. + Workbook Workshop Handout 2Increasing Your Bottom Line Through Employee Retention
  3. 3. • Tami Gilbert, RN, MSN, MBA • Author, Speaker • 9 years as a Bedside Nurse • 3 years as Nurse Manager & Director of Nursing • 12 years as Case Manager/ Utilization Review • 2 Years of Quality Improvement Your Workshop Facilitator 3Increasing Your Bottom Line Through Employee Retention
  4. 4. • Complacency • Disorganization • Poor work ethics • Becoming disengaged • Discontinued professional investment • Doesn’t take risks • Stop taking initiative • Taking shortcuts Habits That Cause Job Dissatisfaction 4Increasing Your Bottom Line Through Employee Retention
  5. 5. The Impact of Job Dissatisfaction 1 2 3 • Unhappy at Work & Home • Poor Attitude • More stressed • Low morale • Increase in sick days • Low productivity • Unsatisfied Staff lead to Uncertified Patients Financial Cost: • Employee turnover • Low patient satisfaction • Low HCAHPS survey score (patient satisfaction survey required by CMS) • Low government reimburse • Poor reputation 5Increasing Your Bottom Line Through Employee Retention
  6. 6. 2 43 1 Staff Responsiveness - answering call bells and responding to toileting needs Food Services– quality of food and the courtesy of those who serve it. Doctor & Nurse Communication - respect, listening skills and communication ability of doctors & nurses, pain & discharge information Hospital Environment - cleanliness and quietness of the hospital What Does The HCAHPS Survey Measures? 6Increasing Your Bottom Line Through Employee Retention
  7. 7. Participant s’ Exercises 7Increasing Your Bottom Line Through Employee Retention • Make a list: Cause for your dissatisfaction • Make a list: What to do to increase job satisfaction
  8. 8. Training & Development Opportunity • Barriers to Effective Interpersonal Communication • Improve communication skills • Stress Management • Becoming team player • Taking ownership • Increase own value 8Increasing Your Bottom Line Through Employee Retention
  9. 9. Participant s’ Exercises 9Increasing Your Bottom Line Through Employee Retention • Communication Skills: Role playing • Make a list: What to do to make your job environment more positive
  10. 10. Training & Development Opportunity 1 0Increasing Your Bottom Line Through Employee Retention • Benefits of Networking • Deal Effectively with Workplace Politics • Team Building
  11. 11. 2 43 1 • Strategies to relief Burnout • Strategies to Manage Job Stress Benefits of Taking Time Off • Signs & Symptoms of Job Burnout • Cause of Job Burnout Job Burnout & Stress Management 1 1Increasing Your Bottom Line Through Employee Retention
  12. 12. 2 43 1 • Become a Mentors • Volunteer for Projects • Become a Better Coworker • Change the Way and Order You Do Your Job • Invest in yourself Strategies: Breathing Fresh Air into Your Job 1 2Increasing Your Bottom Line Through Employee Retention
  13. 13. 2 43 1 • What are your Goals and Vision for your Job or Career • Your Behavior creates Your Brand • Having a Goal, Great Attitude, & Behavior • Benefits of Good Attitude Gift of GAB 1 3Increasing Your Bottom Line Through Employee Retention
  14. 14. Any Question? 847-943-9014 Email: info@tamigilbert.com

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