Intro slide:        LEADERSHIP      COMMUNICATIONwith Deanna Mims, MarketDone  EFFECTIVE INTERPERSONAL AND SELF AWARENESS ...
SLIDE 1  EFFECTIVE COMMUNICATIONLearning Objectives Awareness of Your Personal Style Skillful Listening Expressing Your...
SLIDE 2CLOSING THE COMMUNICATION           LOOP                  3
SLIDE 3     Anything that preventsunderstanding of the message, is a    barrier to communication.   Culture, background, ...
SLIDE 4             ACTIVE LISTENERS   Spend more time listening than talking   Do not finish sentences   Do not answer...
SLIDE 5                  PRE-TEST   COMMUNICATION SKILLS SELF-    ASSESSMENT (Emotional Intelligence)    THERE IS NO     ...
SLIDE 5 EMOTIONAL       INTELLIGENCE pre-test   SELF : How Do You Do Perceiving    Your Own Emotions?   PERCEIVE (Others...
SLIDE 6      BODY LANGUAGE. Avoid:   Holding Objects in Front of Your Body   Checking the Time or Inspecting Your    Fin...
Slide 7: COMMUNICATION        INTERACTIVE HANDOUT    3 MINUTES TO COMPLETE SELF EVAL     Change Your Verbs – you may wan...
SLIDE 8: MANAGING            EXPECTATIONSQuestions to ask as someone accepting a task, OR info to  give if you are assigni...
SLIDE 9: OWNING THE SILENCEDevelop the method of assigning tasks by:         Giving pertinent details of project, the com...
SLIDE 10                      EMAIL   Let’s discuss your personal standards and    protocol for answering email:        ...
Slide 11: FIERCE              CONVERSATIONS   Principle 1 – Master the courage to interrogate reality   Principle 2 – Co...
SLIDE 12: FIERCECONVERSATIONS DRILL DOWN    What is my organization’s most pressing issue?    Clarify: Whats going on? H...
Slide 11: The finish line:       TOMBSTONE PLANNING   In terms of Leadership Communication,    what would you like your ‘...
THANK YOU!!!    Deanna A. Mims, Marketing Mgmt./Training   www.marketdone.com   850.425.5240, dmims@marketdone.com   Tw...
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2012 TSAE Education Day & Trade Show - Session 3 - CEO Track - Deanna Mims - Leadership Communication

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Leadership communication is not just for upper level management. Many of the problems that occur in an organization, in our families and in our world are a direct result of people failing to communicate. Differentiate yourself by learning to really hear others, overcome your own biases, express yourself clearly and persuasively, and recognize your own motivations; and you will not only improve as a communicator, you will shine as a leader.

Presentation Key Takeaways

How to communicate persuasively for problem solving
How to close the loop of communication, ensuring understanding
How to use silence effectively
Identifying behaviors you’d like to upgrade
Speaker Bio

Deanna A. Mims is the owner of marketing and business development firm MarketDone, where she serves startup, small business and non-profit clients with marketing planning strategy and management. With over 20 years experience with social service agencies in all phases of association management, HR and community outreach capacities, her expertise lies in crafting and managing the messaging and marketing for clients/partners, networking and collaborating models and public relations. She has a long-time love of TSAE and is thrilled to be a part of 2012 Education Day!

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  • Hi there! I’m Deanna Mims, I own a company called MarketDone and I help nonprofits initiate and manage their marketing plans. I also mentor, teach and speak, and am very involved in helping to build programs for small entrepreneurs. The goal of today is to learn some tools that will help you: Communicate more effectively with coworkers and others – greater confidence Master nuances that demonstrate strong leadership skills – strengthen interpersonal relationships – become a more PERSUASIVE communicator and problem solver Greater Self-Awareness – understand how personal style and behavior can be interpreted by others – identify behaviors you’d like to UPGRADE This is intended to be FUN, INTERACTIVE and WHERE WE ALL LEARN FROM EACH OTHER. I want to leave you with meaty information and perspectives you can use. Please ask questions along the way, and feel free to contribute, and everyone will get more out of today – agreed?
  • A) Although you communicate in a way that seems clear to you, the receiver of the  communication, filters the information through a very complicated set of pre- conceptions, that can function to distort the message received.     B) Receivers listen selectively.  They hear and process some things and gate out  other things.  That means that while you may have explained the "whole picture",  is it likely that the whole thing wasn't received.   C)The ONLY way you can ensure that you have created common understanding is  by asking the other people what they have heard, and what their reactions are to it.   Leadership has as its corner stone, the ability to communicate.  When we use the  word communicate, we are referring not only to the words one uses to transfer  factual information to others, but also to other "messages" that are sent and  received.  For our purposes communication can be described as CREATING  UNDERSTANDING.  How many of you are in sales? No matter what your job description, if you want your ideas to be accepted by the boss and peers. They fundamentally failed to realize an important truth, "Leadership is about selling ideas."
  • 2012 TSAE Education Day & Trade Show - Session 3 - CEO Track - Deanna Mims - Leadership Communication

    1. 1. Intro slide: LEADERSHIP COMMUNICATIONwith Deanna Mims, MarketDone EFFECTIVE INTERPERSONAL AND SELF AWARENESS SKILLS
    2. 2. SLIDE 1 EFFECTIVE COMMUNICATIONLearning Objectives Awareness of Your Personal Style Skillful Listening Expressing Yourself, Fierce Leadership  VERBAL  BODY LANGUAGE, CONVERSATIONAL TACTICS  EMOTIONAL INTELLIGENCE  EMAIL, EMAIL, EMAIL, EMAIL 2
    3. 3. SLIDE 2CLOSING THE COMMUNICATION LOOP 3
    4. 4. SLIDE 3 Anything that preventsunderstanding of the message, is a barrier to communication. Culture, background, and bias Noise Ourselves Message Environmental Stress 4
    5. 5. SLIDE 4 ACTIVE LISTENERS Spend more time listening than talking Do not finish sentences Do not answer questions with non-relevant questions Are aware of biases Doesn’t daydream Do not dominate the conversations Plan responses after Provide feedback Analyzes & Summarizes Take brief notes 5
    6. 6. SLIDE 5 PRE-TEST COMMUNICATION SKILLS SELF- ASSESSMENT (Emotional Intelligence) THERE IS NO 6
    7. 7. SLIDE 5 EMOTIONAL INTELLIGENCE pre-test SELF : How Do You Do Perceiving Your Own Emotions? PERCEIVE (Others): How Do You Do Perceiving the Emotions of Others? MANAGE (Self): How Do You Manage Your Own Emotions? MANAGE (Others): How Do You Manage the Emotions of Others? 7
    8. 8. SLIDE 6 BODY LANGUAGE. Avoid: Holding Objects in Front of Your Body Checking the Time or Inspecting Your Fingernails Narrowing Your Eyes Standing Too Close Looking Down Not Directly Facing the Person You’re Speaking To 8
    9. 9. Slide 7: COMMUNICATION INTERACTIVE HANDOUT  3 MINUTES TO COMPLETE SELF EVAL Change Your Verbs – you may want to jot these down and catch yourself:•Use wont instead of cant•Use want instead of need•Use choose to instead of have to•Use could instead of should.•Use pauses strategically to emphasize a point or slow yourselfdown.•Use the level of formality that is appropriate to the situation. 9
    10. 10. SLIDE 8: MANAGING EXPECTATIONSQuestions to ask as someone accepting a task, OR info to give if you are assigning: What specific objectives am I expected to accomplish? In what timeframes)? Is it realistic (even if a bit of a stretch)? On what will my performance be judged? How will my progress be measured? What are the priorities? What would “success” look like for each objective? What would an outstanding, knock-it-out-of-the-park result look like? 10
    11. 11. SLIDE 9: OWNING THE SILENCEDevelop the method of assigning tasks by: Giving pertinent details of project, the common reference name Giving the reason WHY? For the project Outline your expectations and what success would look like Wrap up your response with a quick summary statement. ASK FOR QUESTIONS. Then…OWN THE SILENCE . Dont make the common mistake of filling the silence with more information! It is essential to:  Say what you mean, mean what you say and then allow the other person to digest it. It gives weight to your words and helps reduce word smog and conversational clutter when it’s time to get down to business.  Taking a moment of silence before answering communicates that you are in control of your thoughts and confident in your ability to answer expertly 11
    12. 12. SLIDE 10 EMAIL Let’s discuss your personal standards and protocol for answering email:  In how long from receiving?  Do you read thoroughly and answer questions?  Do you bullet the details?  What does your signature line look like?  Bc’s, cc’s 12
    13. 13. Slide 11: FIERCE CONVERSATIONS Principle 1 – Master the courage to interrogate reality Principle 2 – Come out from behind yourself into the conversation and make it real Principle 3 – Be here, prepared to be nowhere else Principle 4 – Tackle your toughest challenge today Principle 5 – Obey your instincts Principle 6 – Take responsibility for your emotional wake Principle 7 – Let silence do the heavy lifting http://www.fierceinc.com/leadership-training-programs 13
    14. 14. SLIDE 12: FIERCECONVERSATIONS DRILL DOWN What is my organization’s most pressing issue? Clarify: Whats going on? How long? How bad is it? Current impact: How is this impacting me? How is it impacting others? What are 3 potential future implications? What is MY personal contribution to this issue? What is the IDEAL outcome? What am I pretending not to know?"  Write down your answer to: If I were hired to consult with my association, what would my Fierce Advice be to move forward to innovate, clarify and cultivate super star performance in myself and others? 14
    15. 15. Slide 11: The finish line: TOMBSTONE PLANNING In terms of Leadership Communication, what would you like your ‘work-related’ tombstone to read about your style as a communicator: 15
    16. 16. THANK YOU!!! Deanna A. Mims, Marketing Mgmt./Training www.marketdone.com 850.425.5240, dmims@marketdone.com Twitter.com/dmims linkedin.com/in/marketdone www.facebook.com/deanna .mims 16

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