2013 Education Symposium & Expo - How Not to Fail in Your Change Initiatives

359 views

Published on

Published in: Business, Technology
  • Be the first to comment

  • Be the first to like this

2013 Education Symposium & Expo - How Not to Fail in Your Change Initiatives

  1. 1. HERE WE DON’T GO AGAIN! HOW TO NOT FAIL IN YOUR CHANGE INITIATIVES THIS TIME! Dr. Sue Ebbers LuminEssence Change by Design October 16, 2013
  2. 2. QUESTIONS WE‟LL ANSWER TODAY 1. 2. 3. WHY is my organization failing to change (and what can I do about it?)? We are SO stuck in our department – how do we get „unstuck‟? EVERYONE knows we need to change…but how do we get everyone on board to actually DO it????
  3. 3. WHY IS MY ORGANIZATION FAILING TO CHANGE? Three Reasons You are not solving the real problem.  Your leadership isn‟t leading.  People are fuzzy about the change process (including, and especially, leadership!). 
  4. 4. Current Result Desired Result Gap In Results YOU MUST SOLVE THE REAL PROBLEM The Real Problem!
  5. 5. Current Result Desired Result Gap In Results YOU MUST SOLVE THE REAL PROBLEM? The Real Problem!
  6. 6. Current Result Desired Result Gap In Results YOU MUST SOLVE THE REAL PROBLEM? The Real The Real Problem! Problem!
  7. 7. YOUR LEADERS MUST BE COURAGEOUS!
  8. 8. YOUR LEADERS MUST BE COURAGEOUS!  Do  it right. Don‟t demand overnight changes. That‟s just … well… wrong!  Be in the boat with your team  “Do as I do – AND as I say”.  Stay the course.
  9. 9. UNDERSTAND CHANGE BEFORE YOU TRY TO CHANGE THINGS!
  10. 10. THERE ARE FIVE STAGES OF CHANGE… 2 ½ Stages are Invisible! Changing Consistently! Changed At Least Six Months! Determined to Change Thinking About Changing… Not Going to Change! Change Can Happen Even If You Don‟t See It!
  11. 11. MOTIVATION: COMMITMENT PLUS NECESSARY EFFORT
  12. 12. FIRST AND SECOND ORDER CHANGE
  13. 13. FIRST AND SECOND ORDER CHANGE
  14. 14. FIRST AND SECOND ORDER CHANGE
  15. 15. FIRST AND SECOND ORDER CHANGE  Beliefs drive attitudes and behavior! “People learn when events violate their expectations.  Watson: “People change when that violation matters to them enough to do something about it!”  Ebbers:
  16. 16. WILLPOWER
  17. 17. INERTIA = PERSISTENCE
  18. 18. INERTIA = PERSISTENCE
  19. 19. LEARN FROM FAILURE
  20. 20. LEARN FROM FAILURE
  21. 21. ADDRESS RESISTANCE…
  22. 22. ADDRESS RESISTANCE …
  23. 23. ADDRESS RESISTANCE RESPECTFULLY!
  24. 24. STUCK???
  25. 25. IT‟S NOT YOUR PEOPLE (USUALLY)! More than 90% of the Time: Culture and Processes are the Problem!
  26. 26. HOW TO GET PEOPLE READY TO CHANGE (Talk to them and treat them like adults)…
  27. 27. RECAP
  28. 28. THANK YOU FOR YOUR TIME! Dr. Sue Ebbers, CEO LuminEssence Change by Design ebbers@changebydesign.us 850.445.6303

×