British Library Document Supply
..“a changing service for a changing landscape”
Samantha Tillett – Head of Business Develo...
www.bl.uk 2
British Library Document Supply
..“a changing service for a changing landscape”
• BL Document Supply – purpose...
www.bl.uk 33
What is a library?
New Google Headquarters
The British Library
www.bl.uk 4
Helping people
advance knowledge
to enrich lives
National library of the UK.
Serves researchers, business,
lib...
www.bl.uk 5
“We exist for everyone who wants to do research for
academic, personal or commercial purposes”
www.bl.uk 6
The Past - 50 years of Document Supply.
www.bl.uk 7
The Future? Traditional document supply model declining and
Public Good (HE) proportion increasing
Document Su...
www.bl.uk 8
The Future? Library of last resort for the hard to find or ….
reinvent a new identity that leverages USPs and ...
www.bl.uk 9
New Direction – a fundamental review undertaken in order to
reassess the strategic direction and redefine the ...
www.bl.uk 10
BLDSS Brand – epitomises trust, reliability and compliance, but
also …
Perception - traditional service, not ...
www.bl.uk 11
Business Model- introduce differential pricing from 1st
Aug 2013,
expand available electronic and work closel...
www.bl.uk 12
Technology - you want Information!
We’ve got Information! How do we join up?
33m physical items
(digitise)
11...
www.bl.uk 13
Benefits – in terms of the new service proposition, what are the
benefits in terms of Public Good users and a...
www.bl.uk 14
Higher Education Scanning Service (HESS)
Course Packs and Reading Lists
– The student population has grown by...
www.bl.uk 15
Next Steps – where should the service be looking to plan in the
near future?
• More (and more) electronic con...
www.bl.uk 16
Contact details:
Samantha Tillett – Head of Business Development
samantha.tillett@bl.uk
Thank you, any questi...
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British library presentation 17 march

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British library presentation 17 march

  1. 1. British Library Document Supply ..“a changing service for a changing landscape” Samantha Tillett – Head of Business Development
  2. 2. www.bl.uk 2 British Library Document Supply ..“a changing service for a changing landscape” • BL Document Supply – purpose? • Our track record .. • What does the future hold? What do customers want? • New strategic direction – 3 pillars • Benefits • Higher Education Scanning Service • Questions
  3. 3. www.bl.uk 33 What is a library? New Google Headquarters The British Library
  4. 4. www.bl.uk 4 Helping people advance knowledge to enrich lives National library of the UK. Serves researchers, business, libraries, education & the general public Collection includes over 2m sound recordings, 5m reports, theses and conference papers, the world’s largest patents collection One of the largest document supply services in the world. Secure e-delivery and ‘just in time’ digitisation enables desktop delivery within 2hrs Over 250 years of collecting. Beneficiary of legal deposit, and £14m annual acquisitions budget 150 million collection items Generates value to the UK economy each year of 5.0 times public funding Collection fills over 625km of shelving and grows at 12km per year Terabytes of digital material through voluntary deposit The British Library - The World’s Knowledge
  5. 5. www.bl.uk 5 “We exist for everyone who wants to do research for academic, personal or commercial purposes”
  6. 6. www.bl.uk 6 The Past - 50 years of Document Supply.
  7. 7. www.bl.uk 7 The Future? Traditional document supply model declining and Public Good (HE) proportion increasing Document Supply Demand Proportion from Public Good 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 2007 2009 2012 PublicGood Commercial Other Non-UK
  8. 8. www.bl.uk 8 The Future? Library of last resort for the hard to find or …. reinvent a new identity that leverages USPs and caters for a need. Source - Ithaka S+R | Jisc | RLUK UK Survey of Academics 2012 “When you want a monograph or journal article that you do not have immediate access to through your college or university library’s physical or digital collections, how often do you use each of the following methods to seek access to that material–often, occasionally, rarely, or never?” Percent responding that they use the following methods “often” or “occasionally.” Document Supply Services and ILL still an important access route BL Document Supply can be a convenient extension of the university library - see technology later
  9. 9. www.bl.uk 9 New Direction – a fundamental review undertaken in order to reassess the strategic direction and redefine the business model BL Brand (trust & compliance) Technology Business Model BL Brand (trust & compliance) Continuous Improvement
  10. 10. www.bl.uk 10 BLDSS Brand – epitomises trust, reliability and compliance, but also … Perception - traditional service, not easy to use but good access to long tail Factor Previous Future Compliance 100% - no compromise 100% - no compromise Breadth of content Extensive collection 30% digital, 70% scanned print Extensive collection 50 / 50 with increasing digital Reality – Hybrid service, easy to use with extensive collection Critical Success Factors? Quality* All B/W scanned print Born digital, colour scanned print or black and white as appropriate Speed* 5 working days - standard Immediate download for born digital Value for money ** Single pricing, B/W images, longer delivery times Improved speed and quality with a lower price for “e” * See Technology slides later ** See Business Model – next slide +
  11. 11. www.bl.uk 11 Business Model- introduce differential pricing from 1st Aug 2013, expand available electronic and work closely with customers New Pricing Model:- •Differential pricing from 1st Aug 2013 (electronic different to scanned print) •Expand corpus of available electronic content •Populate search engines, library systems with BL (article level) catalogue. •Customer Account option – as now, but with mediation •Pay as You Go option  
  12. 12. www.bl.uk 12 Technology - you want Information! We’ve got Information! How do we join up? 33m physical items (digitise) 11m electronic items (immediate) Researcher API Search Match Availability Price Order Track 3rd party websites
  13. 13. www.bl.uk 13 Benefits – in terms of the new service proposition, what are the benefits in terms of Public Good users and also for the British Library Customer BL Up front transparent pricing – informed choices Reliable and sustainable Real time availability and delivery options Increased efficiencies - More streamlined workflows API allows embedding BLDSS system into work flow Platform to build on future products and services Order tracking and a faster service Standard e commerce practices More electronic = quality + speed + value for money Caters for a need
  14. 14. www.bl.uk 14 Higher Education Scanning Service (HESS) Course Packs and Reading Lists – The student population has grown by around half a million in 10 years – Course Packs and Reading Lists are on the increase •Changes to HESS – CLA API – Single Licence from the CLA •What service could/should the BL offer? – High Quality scanning? – OCR for DDA compliance? – Partnering with Course Pack providers – Outsource for all scanning? – Capacity management for busy times?
  15. 15. www.bl.uk 15 Next Steps – where should the service be looking to plan in the near future? • More (and more) electronic content • Integration of other services • Embed the service in workflows/LMS • Partnerships – e.g. with Talis • Suggestions – all welcome!
  16. 16. www.bl.uk 16 Contact details: Samantha Tillett – Head of Business Development samantha.tillett@bl.uk Thank you, any questions?

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