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A day in the life of the Talis Customer Service Team - Zena Amos, Talis

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A day in the life of the Talis Customer Service Team - Zena Amos, Talis

  1. 1. A Day In The Life Of Customer Services Zena Amos Talis Aspire User Group 1st July 2014
  2. 2. – Henry Ford “Coming together is a beginning; keeping together is progress; working together is success. !
  3. 3. Customer Service Team • Alison Kershaw - Head of Customer Services • Tim Hodson - Technical Consultant • Zena Amos - Support Consultant • Laura Unwin - Support Consultant Working along side the wider team including • Richard Tattersall - Developer
  4. 4. The day begins… • Checking what’s happened in Australia overnight • Who is on 1st Line Support • Customer calls - actions • Projects catch up • Coffee
  5. 5. –Douglas Adams “To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”
  6. 6. There is a backlog
  7. 7. It’s good to talk and even better to listen
  8. 8. Consultancy
  9. 9. • Customer Success • Training • Business Process • Integrations • Technical Consultancy • Bespoke Consultancy
  10. 10. We can come to you On-site training
  11. 11. It would be great if …
  12. 12. … the day ends • Support handover • What’s tomorrow’s priority investigations • Customer call notes • Project to-dos • Home time

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