5 Types of Extended Enterprise Learning
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Training your extended enterprise is different than training your employees. Learn about the five types of extended enterprise LMS solutions including corporate, association, for-profit, government and academic. We have a case study for each type as well as the measurable benefits they derive from training their extended enterprise.
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5 Types of Extended Enterprise Learning
- 1. 5 Types of Extended Enterprise November 11th, 2014 John Leh CEO, Lead Analyst Talented Learning
- 2. Who is Talented Learning? • Extended enterprise (EE) learning news, research and consulting • Founded in 2014 -- Independent analysts • Experts on the business of training • Research vendors, technology and best practices • Weekly blog and webinar on all things EE Learning
- 3. Today’s Agenda • What is Extended Enterprise (EE) • Voluntary users • EE Learning Technology Tools • 5 Types of EE Learning with examples
- 4. What is Extended Enterprise Learning? • Any training or learning targeted towards your non-employee audiences • Every industry globally • Combination of marketing and education • EE is extremely measurable • Voluntary nature of users • 5 Types of EE: • Corporate • Member Organization • For Profit Training • Public Sector • Academic
- 5. Extended Enterprise vs. Employee Learners Extended Enterprise • Perceive value in content • Purchase content • More than one source • Unknown access points • Do not hate taking content Employees • Take assigned content • Content is due • Corporate LMS • Single sign on • Content is worth hating
- 6. Why Extended Enterprise Learning? • Make Money • Increase core sales from higher sales channel effectiveness • Create a revenue stream from selling content • Improve customer satisfaction • Save Money • Decrease training costs • Decrease of customer support calls • Cost avoidance (compliance) • Reuse of content • Automation • Short Cycle Time • Shorten sales cycle • Global expansion • New product launches • Onboarding
- 7. What are the Tools of EE? • Learning Management System (LMS) • eLearning Authoring Tools • Virtual Classroom/Meeting • CRM • Social Collaboration
- 8. Corporate EE Learning Types • Sales and distribution channel • Dealers, franchises and agents • Customers and users Measurable Impact • Increase sales and customer satisfaction • Global growth • Decrease training costs • Decrease of customer support calls • Cost avoidance (compliance) • Shorten cycle time from new product/partners Agents You Partners Channel Distributors Dealers Customers Users Franchises
- 9. Case Study, Yum! Brands Managing a large complex organization’s learning needs Virtual Classroom Single Catalog 9 | ©2014 Saba Software, Inc. Different brands Multiple countries Turnover Proliferation of content Paper processes Cost of Delivery eLearning ◼ 40,000+ restaurants, 115+ countries, 1.4+ million employees ◼ Established Saba as the only global system ◼ Over 800,000 users trained using standardized classes ◼ Millions of course completions per year ◼ Reduced employee turnover by 20% ◼ 2% increase in hospitality scores in just 3 months
- 10. Member Organizations EE Types • Associations • Unions • Non- Profit Measureable Impact • New revenue stream • Member value • Global growth • Core to mission
- 11. America’s Health Insurance Plans • National association for health insurance professionals – Sold 35 self-study, paper “book” courses to 42,000 students – Online exam and grades were manually entered • Implemented TopClass LMS – Now serves 82,000 active users – Integrated with AMS, finance and product fulfilment – Create all online content and programs of studies – Business customer support – Increased sales, cross sales, – Reduced support calls – Increase member satisfaction and operational efficiency
- 12. For Profit Training Companies EE Types • Make their living off of training • Corporate and individual customers • Continuing Education Providers Measurable Impact • Transition from ILT to eLearning • Increase revenue • Grow reoccurring revenue stream • Build loyalty
- 13. Bert Rodgers Schools Quality. Integrity. Continuous Improvement. Responsiveness. | elogiclearning.com About Bert Rodgers Schools • Leading provider of education for over 1,000,000 licensed professionals in the highly regulated and licensed fields of Real Estate, Appraisal, Community Association Management and Mortgage • eLogic Partner Since 2007 Primary Challenge or Objective • Licensing Management: BRS needed an LMS with robust eCommerce functionality and a licensing model that would cost-effectively support the unique needs of their customers • Course Development and Conversion: BRS was looking for a full service partner who could also assist them with converting several hundred hours of content from the proprietary legacy format Solution • 4 ecommerce, self-service portals • Saved millions in payroll, materials and operational costs
- 14. Public Sector EE Types • Emergency preparedness, first responders, law enforcement • Volunteers • Public service • Armed Forces Measurable Impact • No other media to reach so many people • Cost avoidance • Alternative to customer support • Rapid notification • Social network • Revenue!
- 15. Speed Awareness Training Northamptonshire Police offer training as an alternative to points on a driving licence with the aim of educating motorists about speed. Over 2000 bookings are made monthly. Reduced administration costs by 70%. 5 staff now 1.5 saving of in excess 6500 admin hours Financial Management – improved auditing and reconciliation as bookings and payments are matched automatically Improved Cash Flow - online booking with advanced payment Improved Course Attendance - email and text reminders, virtually eliminating candidate non-attendance. Reduced Errors – through integration and automated update of Police NDORS system Business Intelligence – accurate reporting provides the basis for confident decision making and planning Customer Satisfaction –streamline efficient service and communication provides enhanced public engagement
- 16. Academic EE Types • MOOCs – Massive Open Online Course • Free or paid open education • Vocational and Trade Schools Measurable Impact • Public awareness • Improve brand image for the universities • Drive paid enrollment with the free teasers • Recruitement
- 18. Conclusion • Many types of extended enterprise learning • Voluntary learners • Combination of marketing and education • Extremely measurable learning • Help at TalentedLearning.com
- 19. Next Week’s Webinar • TalentedLearing.com/webinars • Next week -- How to Build a Channel Certification Program • Top 15 Features of Extended Enterprise Learning • Building the Business Case for EE Learning • How to Trade in Your Current LMS • Five Crucial Steps to Launching your EE Program • Social Learning and the EE
- 20. Questions? • Blog: TalentedLearning.com/subscribe • Twitter: @JohnLeh and @TalentedLearn • LinkedIn: LinkedIn.com/in/JohnLeh • Email: JohnLeh@TalentedLearning.com
Editor's Notes
- More than one source – training companies, associations, universities all selling same customer content.
- Yum is the world's largest restaurant chain and an umbrella organization for brands like KFC, Taco Bell, and Pizza Hut. It has 38K restaurants globally and 85% of them are franchisee owned. Before they had a unified system: Each brand was designing, developing & delivering training on their own Tracking was difficult Cost of content creation & distribution was high Training was inconsistent Affecting : employee turnover, speed to productivity By using Saba Unified Platform: Moved to One single platform but at the same time were able to maintain specific brand requirements (Reinforcing brand identity) Streamline the process by automating the enrollment process by using Saba's automated prescriptive engine Increased adoption : 1 M users trained using standardized classes Content development became easier and they were now able easily now share it between organizations. Also reuse content - which is great considering the cost of creating content Also in service business - needed to test soft skills as well as knowledge : Training delivered using multiple methods : Web-based modules, on the job checklist, online assessments 2% increase in hospitality score They used the Saba Virtual Classroom model to deliver training consistently, quickly and cost effectlevly 28000 Saba Meeting sessions last year (more this year!) They were le to significantly reduce time & dollars to prepare and ship training materials as new products & services were launched. Restaurant managers were now meeting virtually and through VOIP reducing travel & telecommunication cost Also tracking of these activities became simpler and more effective Results: Employee turnover reduced by 20% and improved hospitality score (customer sat) by 2%, which is significant in the fast food industry.
- Much reduced administration, no re-keying of data, manual re-certification processes, etc. Fewer errors Faster turn around times
- Individual – SchoolKeep ILT – Firmwater Large scale -- Administrate