TWB Position Paper - Payroll Processing


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Position Paper on Value of Technical Publications in the Payroll Processing Applications

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TWB Position Paper - Payroll Processing

  1. 1. Position Paper onValue of Technical Publications in thePayroll Processing Applications
  2. 2. Introduction This paper presents the value and need for TWB - Leading Technical Documentation qualitative Technical Publications in payroll processing applications; to reduce costs and Outsourcing Company generate accurate payroll. TWB is a leading technical documentation company Technical publications created for multinational with an excellent record of providing unmatched companies that develop payroll processing technical documentation to many major multinational applications include a wide variety of material such companies. as user guides, process guides, online help, training manuals, payroll system manuals, TWB is the ideal choice for leading companies flowcharts, and presentations. developing payroll processing applications. TWB helps customers with all their technical and marketing The processes and procedures involved in documentation needs such as user guides, training performing internal payroll processes, cross- manuals, process manuals, flowcharts, and department processes for HR, Accounting/Finance presentations. and IT, payroll auditing and validation points need to be documented. TWB works closely with client teams located globally, and assists them in meeting their worldwide product Global markets are showing positive trends and the announcements and launch deadlines. We work overall worldwide payroll outsourcing industry round-the-clock with client teams and help them with revenue is reaching billion dollar figures. In the past quick responses that facilitate timely distribution of five years, this industry has recorded a Compound documents around the globe. Annual Growth Rate (CAGR) of 15 per cent. The growth in the industry has also invited a greater competition among the industry-leading large enterprises. “Knowledge is people, money, learning, flexibility and competitive advantage. Knowledge is more relevant to sustained business than capital or Every payroll process must be documented for labor. And yet knowledge remains the most 100% accuracy and effectively produce a neglected asset of a business. TWB helps you deliverable. These documents are used by unlock and share your technical knowledge with employees and managers, and hence, must be the world.” presented in a professional and easily comprehensible format. “TWB believes that the technology cannot exist without being communicated effectively.”The Writers Block 1 1
  3. 3. Payroll Processing – Technical Publications The success of the company competing in the Payroll Challenges and Solutions Processing outsourcing market depends on the accuracy of the payroll and real-time reporting. To achieve these, payroll companies need standard and accurate payroll process documents. An accurate Some of the greatest documentation challenges process guide helps your staff to generate payroll that most companies face today include: with 100% accuracy.  Timely availability or quality documents during The Payroll Outsourcing industry has recorded payroll processing CAGR of 15% for the last five years, with almost 70%  Cost cutting in a multi-vendor business of the Fortune 500 companies outsourcing their environment payroll. The payroll processing shares 43.9% share  Managing large volumes of documentation for of the total functions outsourced. processing payroll database  Maintaining payroll processing without loss of productivity or accuracy 95% of firms outsource because they believe it will save them money* For Payroll Processing, employees require reliable and accurate process documents. The different payroll processes require different documentation based on the user role. Most of the companies prefer single sourcing as a solution, by creating content in one format and converting it as and when required. It is sometimes difficult to understand payroll processes. As a result, most of the documentation requirements are outsourced to companies providing quality and on-demand technical publication solutions. With proper payroll process documentation, you can manage processes quantitatively, measure things  such as error rates and process time, and reduce the Benefits time it takes to get new employees up-to-speed. The companies competing in the aggressively For a leading payroll outsourcing firm, association growing Payroll outsourcing industry require a team with TWB has benefited them immensely in saving of highly committed technical authors with highly costs and producing professional documentation competent skills to enable them communicate along with services such as: complicated payroll processes with simple, clear, and concise publications.  Transferring complex technical data into easily understandable language In a competitive market companies want to  Protecting technical and commercial data of standardize processes, strengthen compliance and payroll processes deliver cross-training more effectively.  Managing knowledge management and content management solutions, single sourcing, and data migration.  Increasing quality and reducing errors by implementing consistent payroll processes.The Writers Block 2
  4. 4. Value of Technical Publications Technical Communication for Communication for Different Levels of Transferring Product Knowledge Technical and Product Knowledge The purpose of technical communication is to transfer In technical publications, audience is the focal product knowledge to end users in a comprehensible point. Hence, the style, language, and content must manner. The strategies of communication and levels vary depending on the type of audience being of information vary depending on the type of product addressed. It is because every user has a specific and audience. role in the implementation and usage of the technology. Therefore, it is important that documents be created keeping in mind the role of Providing end users with information about a the person who will use the document. product’s operation and maintenance is critical to the market performance of the product. Hence, the need for quality documentation is imperative. For example, when you document a software application designed for highly technical users, it is sufficient to provide the users with quick reference In today’s business scenario, technical publications information to use the application. are often developed as an afterthought. This usually results in inaccurate and incomprehensible documentation, which, in turn, renders the users For users who start without technical or product incapable of using the products. knowledge, it is important to provide detailed product information along with instructions on how to use the product. Accurate, readily understandable, and quality documents determine how a product sells in the market and result in increased customer satisfaction. Attractive Publications as Useful Marketing Tools Faulty Assumptions that Result in Problems in Documentation Besides transferring knowledge, technical publications are also used for marketing a product. Before a product is released in the market, The faulty assumptions listed below result in information about the product needs to be incomprehensible document: effectively communicated to the customers.  Developers know their products better than Well-designed, accurately presented, and attractive anyone else – due to time constraints and limited marketing collaterals increase the market prospects resources, many companies assign their of a product and reduce support costs. documentation tasks to the programmers. This more often results in the creation of technology- centered information, while end users require task-oriented information.  Documentation of complex applications requires a longer learning curve for the writer - learning the product will not be a major obstacle for writers with the right technical background.The Writers Block 3 3
  5. 5. Conclusion  Reduce Costs in a Highly Competitive Business: Growth of MNC’s in the highly competitive world depends on the accuracy of their payroll processes by providing accurate payroll to their employees. Different user roles need technical publications that can be used in different scenarios.  Value of Technical Publications: Technical Publications are very essential for transferring product knowledge to end users. Provisioning of proper material to use the technology and products enables the user to accept and efficiently use the product. Faulty assumptions about documentation lead to inaccurate and hard-to-understand material. This also decreases the chances of marketing the products in the global market.  Role of Documentation Outsourcing: The MNC’s being highly-price competitive look at outsourcing the documentation needs to well-establish Technical Publications Solutions providers. This helps the company cut costs and at the same time deliver their products with quality documents.The Writers Block 4
  6. 6. TWB Services TWB is India’s leader in technical communication outsourcing and education. TWB offers a complete suite of services thatTWB is India’s leader into effectively publish their technical knowledge with their people andcomplete suite of services that range allows our customers technical communication outsourcing and education. TWB offers a processes. TWB’s customers allowour customers500effectively publish their technical knowledge Samsung,people SAP, Siemens, AOL, Intel; Indian technology from Global to – including Cisco, Accenture, McAfee, LG, with their Citrix, and processes. TWB’s customers range fromGlobal 500 including Infosys, Wipro; Global defense majors - PrattCitrix, SAP, Siemens, AOL, Intel; Indian technology majors – majors – – including Cisco, Accenture, McAfee, LG, Samsung, & Whitney, Honeywell, DRDO, HAL; and exciting technologyincluding Infosys, Wipro; Global defensecommunication& Whitney, Honeywell, DRDO, HAL; and exciting technology startups. startups. TWBs expertise in technical majors - Pratt ranges from IT Products and Outsourcing, ITES, Banking, Financial,TWBs expertise in technical Building to Hi-tech Manufacturing, and Discrete and Process Manufacturing. Aerospace, Defense, Ship communication ranges from IT Products and Outsourcing, ITES, Banking, Financial, Aerospace,Defense, Ship Building to Hi-tech Manufacturing, and Discrete and Process Manufacturing. TWB’s services include:TWB’s services include: Technical Marketing Technical Product Documentation Quality Solutions Documentation Management  Datasheets  Administrator’s Guide  Datasheets  Copy Editing and Proof Reading  API Document  Cheat sheets  Managing Writing  Configuration Guide  Solution Briefs/Solution Brochures  Editing Services  Functional Specifications Document  Presentations –  Layout and Design Products/Corporate Profile  Installation Manual  Creating SLAs  Brochures and marketing collateral  Interface Document  Web content  Interactive Electronic Technical Business Documentation Manual (IETM)  Audio and video scripts  Maintenance Manual  Business Proposals  Press releases  Online Help  Legal Disclaimers  Direct mail  Operation Manual  Policy Manuals  Newsletter design copy  Product Demo  Style Guide Design  Sales catalogues  Product Specifications Document  Template Design  Sales sheets  Product Overview Document  Quick Reference Guide Business Communication Content Management  Release Notes  Short Reports  Requirement Analysis Document  Single Sourcing  Proposals  SDK Document  File Version Control  Case Studies  Troubleshooting Manual  Document Naming Conventions  Lab Reports  User Manual  Consistent Document Formatting  Memos  Open Source Documentation  Data Transformation  Progress/Interim Reports  Programmers Guides  Writing for Electronic Media  Functional Specifications Document  Use Cases Web site Development Illustrations  Online Help /Context Sensitive Help  Web 2.0 development  Troubleshooting Guides  Graphic Designing  Web content   Info graphics  Web applications Qualitative Analytics for  2D & 3D animation Decision Support Translation and Localization  Line drawings and illustrations Services  Economic Business Research Process Documentation  Industry Analysis  Software Translation Services  Workflows  Market Opportunity Analysis  Document Translation Services  Standard Operating Procedures  Competitive Business Analysis  Localization (L10N) Testing  ISO Documentation  Company & Prospect Profiling  Internationalization (I18N) Testing  CMM Documentation  Reporting Solutions  Assessment of Unmet Market Needs Records Management Deployment and Support  Status and Potential of Technologies  Document Management Solutions  Benchmarking of Strategies Vs  Record Management Storage and  Installation and Configuration Competition Retrieval Guides  Forecasting  Operations Manual  Sales Force Effectiveness  Market Assessments  Competitive Intelligence  Opinion Leadership  Emerging Markets - evaluation and researchThe Writers Block 5 5
  7. 7. TWB Software Tools ExpertiseOur technical proficiency inin software and authoring tools includes: Our technical proficiency software and authoring tools includes: Unstructured Content XML Structured Editors Multimedia/Authoring Development  Epic  Adobe Flash®  Microsoft Word®  FrameMaker+SGML  Adobe Dreamweaver®  Adobe FrameMaker®  X-Metal®  Microsoft FrontPage®  Adobe InDesign®  Adobe Captivate®  QuarkXPress® Macromedia Captivate  Adobe PageMaker® Graphics/Animations  Multimedia/Authoring/ Illustrations  Adobe Flash® Supporting tools  Adobe Photoshop®  Adobe Flash CS4 Professional  Adobe Fireworks®  Adobe Flash®  Adobe Illustrator CS3  Adobe Flex®  CorelDRAW Online Help  Adobe AIR®  Microsoft-Expression Graphic  Adobe Dreamweaver® Designer  Adobe Acrobat®  Xara Xtreme (Windows & Linux)  JavaHelp  Microsoft Silverlight®  CuteDraw  Adobe RoboHelp 7.0  Adobe Authorware®  Publisher3D(for animation)  HelpScribble  Adobe Director®  Sketsa SVG Editor (for vector  WebWorks Publisher  Adobe Captivate® graphics)  PowerCHM  Trivantis Lectora®  Techsmith Camtasia  Doc-To-Help  ASP.NET  Arbortext IsoDraw (technical  WinCHM  JSP illustrations for 2D and 3D)  HelpSmith 2.1.1(Windows)  JAVA  Fast-Help Graphics/Animation  MadCap Flare Standards  Help-Server  NVU Help  Adobe Flash®  SCORM 1.2 / 2004  Adobe Photoshop® XML  AICC  Adobe Illustrator®  W3C  Adobe Fireworks®  Section 508  XMetal®  QTI XML  Microsoft Silverlight®  Microsoft Word 2003®,  Microsoft Word 2007® Databases Development and Publishing tools CMS/ LMS  Microsoft Access  XSLT/XSL  Microsoft SQL Server  EDD  Sharepoint®  Moodle Flowcharting  Joomla,  WordPress  Microsoft Visio  Media Wiki  iGrafx  CMS Builder  EDraw  Author-it (formerly AuthorIT)  RFFlow  Alfresco  Flowbreeze  Smart DrawThe Writers Block 6
  8. 8. Business DatasheetsCommunic Administratation Guide or’s API Industries Served Document Configurati on Guide Functional Specificatio TWB services a wide range of technology and knowledge-driven industries, helping them meet their markets better. These ns include: Document services a wide range of technology and knowledge driven industries, helping them meet their markets better, these include: TWB Installation Manual  Banking, Insurance and Financial Services  ITES/ KPO/ BPO Interface  Consulting and Business Services  Pharmaceuticals and Biotechnology Document  Defense, Aerospace and Hi-Tech Manufacturing  Process Manufacturing and Allied Industries Interactive Education and Learning  Steel, Ship Building, Construction and Aviation Electronic IT, ITES  Telecom and Digital Communications Technical Manual (IETM) TWB has been the preferred technical documentation outsourcing company for: TWB Maintenanc has been the preferred technical documentation outsourcing company for: e Manual Online Help Operation Manual Product Demo Product Specificatio ns Document Product Overview Document Quick Reference Guide Release Notes Requireme nt Analysis Document SDK Document Troublesho oting Manual User Manual Open Source Documenta tion Programme rs Guides Functional The TWB Building US Office: Specificatio No: 4062, 19th Main Road, TWB ns Document HAL 2nd Stage, 11701 Norwegian Wood Drive Use Cases Bangalore – 560008 Austin, TX 78758 Online Help India. /Context Landmark: Behind Carlton Towers Sensitive Help Troublesho Telephone: Telephone: oting +91.80.40741400 / +1.512.586.8357 Guides +91.80.41256367 Corporate Enquiries: The Writers Block 7 7