SlideShare a Scribd company logo

TWB Position Paper - BFSI Industry

Position Paper on Value of Technical Publications in the Banking, Financial Services and Insurance Industry

1 of 9
Download to read offline
Position Paper on


Value of Technical Publications in the
Banking, Financial Services and
Insurance Industry
TWB Position Paper - BFSI Industry
Introduction

 This paper presents the necessity and merits of               TWB – Leading Technical Documentation
 technical publications in the Banking, Financial
 Services and Insurance (BFSI) sectors.                        Outsourcing Company

 Technical publications comprise a wide variety of             TWB is a leading technical publisher with an
 material such as process and workflow                         excellent record of providing consummate technical
 documentation, market and research reports, user              documentation to many major companies.
 guides, online help, white papers, classroom training
 material, reference guides, administration guides,            TWB is the ideal choice of leading clients in the
 standard operating procedures, installation manuals,          banking, finance and insurance sectors. TWB’s
 Web-based training materials, and product demos.              critical support for mapping, merger, migration and
                                                               training process documentation has helped meet
 In addition to their basic roles of providing loans,          Merger and Acquisition (M&A) goals of a Fortune 20
 saving deposits and investments, banks cater for              financial company.
 services like e-banking, tele-banking and mobile
 banking. Increasing customer requirements and                 TWB works in close co-ordination with client teams
 complex applications make it essential for companies          located globally, and assists them in managing and
 to provide their clients with quality deliverables, and       maintaining technical documentation. We work
 adequate training. The entrepreneurial success in the         round-the-clock with client teams and help them with
 e-Commerce market relies on objective-oriented up-            quick responses that facilitate timely distribution of
 to-date information of the dynamic market that is             documents around the globe.
 delivered by financial reports.

 Quality documentation of the business process is                “Knowledge is people, money, learning,
 vital to the clients of the insurance and reinsurance         flexibility and competitive advantage. Knowledge
 industry. Litigation issues are a main concern caused         is more relevant to sustained business than
 by improper documentation. The policy                         capital or labor. And yet knowledge remains the
 documentation is the written contract which describes         most neglected asset of a business. TWB helps
 the criteria for coverage and the basis for payment of        you unlock and share your technical knowledge
 claims. Therefore, the need to avoid arguable                 with the world.”
 terminology remains crucial for the involved price
 risks.

 Optimized processes and quality documentation are
 key factors that govern profits and losses. The
 simplified documenting of existing or new processes,
 by technical specialists ensures better compliance.


   “TWB believes that technology cannot exist
  without being communicated effectively.”




The Writers Block                                          www.twb.in                                              1
BFSI – Technical Publications


 Growth and Penetration of BFSI                                Challenges and Solutions
 Industry
                                                               
 The banking industry is likely to grow in future with         Some of the challenges in documentation that most
                                                               
 a more qualitative rather than quantitative                   banking industries face today include:
                                                               
 approach. The total assets of all scheduled                          Converting banking output into attractive
                                                               
 commercial banks are expected to reach $                             financial documents, statements and
 4,090,000 by the end of March 2010. This will also                  transaction letters.
 witness mergers and acquisitions around the globe.                  Simplifying documentation of automated
 BFSI is evidently the largest industry as compared                  complex banking processes
 to other growing industries, as per a report                         Documenting the complete range of risk
 released by NASSCOM.                                                 and contract details of insurance
                                                                      documents tailored to client needs

                                                               With special expertise in business process
                                                               documentation, TWB provides comprehensive
                                                               documentation solutions to resolve these
                                                               challenges.

                                                               Documentation challenges are also found in the
                                                               M&A processes. A critical part of the M&A
                                                               challenge is the mapping, merging, and migration
                                                               (including training) of these processes. TWB,
                                                               however, found that the transition needs to occur
                                                               on critical timelines for the M&A goals to be met.

                                                               TWB has helped acquiring companies by
                                                               leveraging on its process documentation and
                                                               offshore program management expertise. Having
                                                               understood the problem faced by the acquiring
                                                               company, TWB proposed that the documentation of
 The banks’ assets are estimated to grow at a                  these processes be outsourced and done as an
 Compound Annual Growth Rate (CAGR) of 13.4%                   offshore activity. A purely offshore model allowed
 during the rest of the decade. There will be huge             all TWB resources, across the spectrum, to be
 additions to the capital base and reserves towards            brought into the delivery of documents.
 the liabilities. People will rely more on borrowed
 funds, with the pace of deposit growth slowing
 down side by side.                                            Benefits

 Tapping the growth potential in rural markets by              The companies of BFSI industry associated with
 volume growth for banks through banking                       TWB have benefitted immensely through
 awareness is an RBI measure to increase the                   professional documentation, the benefits include:
 Gross Domestic Product through Project Financial
                                                                       Transferring complex automated
 Literacy. Public awareness of services offered
                                                                       processes into easily understandable
 depends on the quality of documentation and the
                                                                       procedures
 medium chosen.
                                                                       Managing and maintaining process related
 “Despite the fallout and nationalization of                           documentation
 banks across developed economies, banks in                            Quick turnaround and very high savings in
 India seem to be on the strong fundamental                            opportunity costs
 base and seem to be well insulated from the
 financial turbulence emerging from the western
 economies.” - Reportlinker adds Indian Banking
 Sector Forecast to 2012 report.




The Writers Block                                        www.twb.in                                             2
Value of Technical Publications


 Technical Communication for                                     Communication for Different Levels of
 Transferring Product Knowledge                                  Technical and Product Knowledge

 The purpose of technical communication is to transfer           In technical publications, audience is the focal
 product knowledge to end users in a comprehensible              point. Hence, the style, language, and content must
 manner. The strategies of communication and levels              vary depending on the type of audience being
 of information vary depending on the type of product            addressed. It is because every user has a specific
 and audience.                                                   role in the implementation and usage of the
                                                                 technology. Therefore, it is important that
                                                                 documents be created keeping in mind the role of
 Providing end users with information about a
                                                                 the person who will use the document.
 product’s operation and maintenance is critical to the
 market performance of the product. Hence, the need
 for quality documentation is imperative.                        For example, when you document a software
                                                                 application designed for highly technical users, it is
                                                                 sufficient to provide the users with quick reference
 In today’s business scenario, technical publications
                                                                 information to use the application.
 are often developed as an afterthought. This usually
 results in inaccurate and incomprehensible
 documentation, which, in turn, renders the users                For users who start without technical or product
 incapable of using the products.                                knowledge, it is important to provide detailed
                                                                 product information along with instructions on how
                                                                 to use the product.
 Accurate, readily understandable, and quality
 documents determine how a product sells in the
 market and result in increased customer satisfaction.           Attractive Publications as Useful
                                                                 Marketing Tools
 Faulty Assumptions that Result in
 Problems in Documentation                                       Besides transferring knowledge, technical
                                                                 publications are also used for marketing a product.
                                                                 Before a product is released in the market,
 The faulty assumptions listed below result in                   information about the product needs to be
 incomprehensible document:                                      effectively communicated to the customers.

    Developers know their products better than                  Well-designed, accurately presented, and attractive
     anyone else – due to time constraints and limited           marketing collaterals increase the market prospects
     resources, many companies assign their                      of a product and reduce support costs.
     documentation tasks to the programmers. This
     more often results in the creation of technology-
     centered information, while end users require
     task-oriented information.




    Documentation of complex applications requires a
     longer learning curve for the writer - learning the
     product will not be a major obstacle for writers
     with the right technical background.




The Writers Block                                          www.twb.in                                               33
Conclusion


   Benefits of TWB’s Documentation Solutions: The customer meets its internal timelines and derives the full
    benefit of the solutions. Customers get processes documented in record time, which otherwise may have
    prevented sufficient process visibility. Overall, in terms of opportunity cost and savings in direct costs, TWB’s
    service pays back a 100x multiple to the customer.
   Value of Technical Publications: Technical Publications are very essential for transferring product
    knowledge to end users. Provisioning of proper material to use the technology and products enables the user
    to accept and efficiently use the product. Faulty assumptions about documentation lead to inaccurate and
    hard-to-understand material. This also decreases the chances of marketing the products in the global market.
   Role of Documentation Outsourcing: The complexity involved in implementing a documentation system
    requires that vendors and purchasers consider outsourcing their documentation needs to well-established
    technical publication solutions providers. This helps the company cut costs and at the same time deliver their
    products with quality documents.




The Writers Block                                        www.twb.in                                                44

Recommended

Twb position paper_bfsi_industry
Twb position paper_bfsi_industryTwb position paper_bfsi_industry
Twb position paper_bfsi_industrythewritersblock
 
In sight quantifi newsletter issue 04
In sight   quantifi newsletter issue 04In sight   quantifi newsletter issue 04
In sight quantifi newsletter issue 04Quantifi
 
How Cloud Computing Impacts Trade Finance
How Cloud Computing Impacts Trade FinanceHow Cloud Computing Impacts Trade Finance
How Cloud Computing Impacts Trade FinanceCognizant
 
Corporate Presentation of CIS
Corporate Presentation of CISCorporate Presentation of CIS
Corporate Presentation of CISrajivkc
 
E-Statement Solution using Newgen’s Omni Output Management Suite (O2MS).
E-Statement Solution using Newgen’s Omni Output Management Suite (O2MS).E-Statement Solution using Newgen’s Omni Output Management Suite (O2MS).
E-Statement Solution using Newgen’s Omni Output Management Suite (O2MS).Newgen Software Technologies Limited
 
The infotention network story 03132012
The infotention network story 03132012The infotention network story 03132012
The infotention network story 03132012Douglas Breitbart
 
Peoplesoft Success
Peoplesoft SuccessPeoplesoft Success
Peoplesoft Successbrighteyes
 
Good Practices in Government Resource Planning Vendor Specialization
Good Practices in Government Resource Planning Vendor SpecializationGood Practices in Government Resource Planning Vendor Specialization
Good Practices in Government Resource Planning Vendor SpecializationFreeBalance
 

More Related Content

What's hot

Example of a Knowledge Audit for a tech startup by Mor Sela
Example of a Knowledge Audit for a tech startup by Mor SelaExample of a Knowledge Audit for a tech startup by Mor Sela
Example of a Knowledge Audit for a tech startup by Mor SelaMor Sela
 
Viewpoint paper
Viewpoint paperViewpoint paper
Viewpoint paperprvoelker
 
Separation Services from Fujitsu
Separation Services from FujitsuSeparation Services from Fujitsu
Separation Services from FujitsuFujitsu UK
 
Sample Nacs Magazine 2006 Oct
Sample Nacs Magazine 2006 OctSample Nacs Magazine 2006 Oct
Sample Nacs Magazine 2006 Octshilaski
 
Monetize Your Technical Debt
Monetize Your Technical DebtMonetize Your Technical Debt
Monetize Your Technical DebtCAST
 
Road Ahead for 2012
Road Ahead for 2012 Road Ahead for 2012
Road Ahead for 2012 Infosys
 
“A Practitioner’s View” on the latest trends and information on BI/ DW techno...
“A Practitioner’s View” on the latest trends and information on BI/ DW techno...“A Practitioner’s View” on the latest trends and information on BI/ DW techno...
“A Practitioner’s View” on the latest trends and information on BI/ DW techno...Hazelknight Media & Entertainment Pvt Ltd
 
SWIFT Customer Testimonial - CC&G
SWIFT Customer Testimonial - CC&GSWIFT Customer Testimonial - CC&G
SWIFT Customer Testimonial - CC&GSWIFT
 
Actionable Architecture EA Summit (Singapore)
Actionable Architecture EA Summit (Singapore)Actionable Architecture EA Summit (Singapore)
Actionable Architecture EA Summit (Singapore)Mark Mamone
 

What's hot (11)

Example of a Knowledge Audit for a tech startup by Mor Sela
Example of a Knowledge Audit for a tech startup by Mor SelaExample of a Knowledge Audit for a tech startup by Mor Sela
Example of a Knowledge Audit for a tech startup by Mor Sela
 
Viewpoint paper
Viewpoint paperViewpoint paper
Viewpoint paper
 
Separation Services from Fujitsu
Separation Services from FujitsuSeparation Services from Fujitsu
Separation Services from Fujitsu
 
Sample Nacs Magazine 2006 Oct
Sample Nacs Magazine 2006 OctSample Nacs Magazine 2006 Oct
Sample Nacs Magazine 2006 Oct
 
Monetize Your Technical Debt
Monetize Your Technical DebtMonetize Your Technical Debt
Monetize Your Technical Debt
 
Road Ahead for 2012
Road Ahead for 2012 Road Ahead for 2012
Road Ahead for 2012
 
“A Practitioner’s View” on the latest trends and information on BI/ DW techno...
“A Practitioner’s View” on the latest trends and information on BI/ DW techno...“A Practitioner’s View” on the latest trends and information on BI/ DW techno...
“A Practitioner’s View” on the latest trends and information on BI/ DW techno...
 
Discussion notes
Discussion notesDiscussion notes
Discussion notes
 
Interactions 2012 V0.2
Interactions 2012 V0.2Interactions 2012 V0.2
Interactions 2012 V0.2
 
SWIFT Customer Testimonial - CC&G
SWIFT Customer Testimonial - CC&GSWIFT Customer Testimonial - CC&G
SWIFT Customer Testimonial - CC&G
 
Actionable Architecture EA Summit (Singapore)
Actionable Architecture EA Summit (Singapore)Actionable Architecture EA Summit (Singapore)
Actionable Architecture EA Summit (Singapore)
 

Similar to TWB Position Paper - BFSI Industry

Twb position paper_desktop_virtualization_industry
Twb position paper_desktop_virtualization_industryTwb position paper_desktop_virtualization_industry
Twb position paper_desktop_virtualization_industrythewritersblock
 
Bank Payment Obligation
Bank Payment ObligationBank Payment Obligation
Bank Payment ObligationSWIFT
 
Audio, Video and Document Conferencing
Audio, Video and Document ConferencingAudio, Video and Document Conferencing
Audio, Video and Document ConferencingVideoguy
 
Bank payment obligation (BPO) brochure from ICC
Bank payment obligation (BPO) brochure from ICCBank payment obligation (BPO) brochure from ICC
Bank payment obligation (BPO) brochure from ICCAndré Casterman
 
Deutsche Bank sponsored interview 2011 Treasury Perspectives
Deutsche Bank sponsored interview 2011 Treasury PerspectivesDeutsche Bank sponsored interview 2011 Treasury Perspectives
Deutsche Bank sponsored interview 2011 Treasury Perspectivesbenpoolewriter
 
How Successful Banks Build Their Innovation Strategy
How Successful Banks Build Their Innovation StrategyHow Successful Banks Build Their Innovation Strategy
How Successful Banks Build Their Innovation StrategyInfosys Finacle
 
Business Continuity Management in India (white paper)
Business Continuity Management in India (white paper)Business Continuity Management in India (white paper)
Business Continuity Management in India (white paper)OmniComm
 
Business Continuity Management in India white paper
Business Continuity Management in India white paperBusiness Continuity Management in India white paper
Business Continuity Management in India white paperOmniComm
 
BCM whitepaper
BCM whitepaperBCM whitepaper
BCM whitepaperOmniComm
 
TIS eFLOW for Banks
TIS eFLOW for BanksTIS eFLOW for Banks
TIS eFLOW for BanksVivastream
 
HCLT Whitepaper: Multi Channel Integration
HCLT Whitepaper: Multi Channel IntegrationHCLT Whitepaper: Multi Channel Integration
HCLT Whitepaper: Multi Channel IntegrationHCL Technologies
 
Credit Derivatives Case Study
Credit Derivatives Case StudyCredit Derivatives Case Study
Credit Derivatives Case StudyDATA Inc.
 
Lightweight BI Solutions are seeing Uptake
Lightweight BI Solutions are seeing UptakeLightweight BI Solutions are seeing Uptake
Lightweight BI Solutions are seeing UptakeDhiren Gala
 
4239 Misys Bank Fusion Presentation
4239 Misys Bank Fusion Presentation4239 Misys Bank Fusion Presentation
4239 Misys Bank Fusion Presentationsudha_20
 

Similar to TWB Position Paper - BFSI Industry (20)

Twb position paper_desktop_virtualization_industry
Twb position paper_desktop_virtualization_industryTwb position paper_desktop_virtualization_industry
Twb position paper_desktop_virtualization_industry
 
Bank Payment Obligation
Bank Payment ObligationBank Payment Obligation
Bank Payment Obligation
 
Audio, Video and Document Conferencing
Audio, Video and Document ConferencingAudio, Video and Document Conferencing
Audio, Video and Document Conferencing
 
How to Reduce Customer on Boarding Time
How to Reduce Customer on Boarding TimeHow to Reduce Customer on Boarding Time
How to Reduce Customer on Boarding Time
 
Efficient loan processing
Efficient loan processingEfficient loan processing
Efficient loan processing
 
Bank payment obligation (BPO) brochure from ICC
Bank payment obligation (BPO) brochure from ICCBank payment obligation (BPO) brochure from ICC
Bank payment obligation (BPO) brochure from ICC
 
Deutsche Bank sponsored interview 2011 Treasury Perspectives
Deutsche Bank sponsored interview 2011 Treasury PerspectivesDeutsche Bank sponsored interview 2011 Treasury Perspectives
Deutsche Bank sponsored interview 2011 Treasury Perspectives
 
How Successful Banks Build Their Innovation Strategy
How Successful Banks Build Their Innovation StrategyHow Successful Banks Build Their Innovation Strategy
How Successful Banks Build Their Innovation Strategy
 
A business process automation (bpa)
A business process automation (bpa)A business process automation (bpa)
A business process automation (bpa)
 
Business Continuity Management in India (white paper)
Business Continuity Management in India (white paper)Business Continuity Management in India (white paper)
Business Continuity Management in India (white paper)
 
Business Continuity Management in India white paper
Business Continuity Management in India white paperBusiness Continuity Management in India white paper
Business Continuity Management in India white paper
 
BCM whitepaper
BCM whitepaperBCM whitepaper
BCM whitepaper
 
Acrowit
AcrowitAcrowit
Acrowit
 
Bitcon Brochure
Bitcon BrochureBitcon Brochure
Bitcon Brochure
 
Bitcon Brochure
Bitcon BrochureBitcon Brochure
Bitcon Brochure
 
TIS eFLOW for Banks
TIS eFLOW for BanksTIS eFLOW for Banks
TIS eFLOW for Banks
 
HCLT Whitepaper: Multi Channel Integration
HCLT Whitepaper: Multi Channel IntegrationHCLT Whitepaper: Multi Channel Integration
HCLT Whitepaper: Multi Channel Integration
 
Credit Derivatives Case Study
Credit Derivatives Case StudyCredit Derivatives Case Study
Credit Derivatives Case Study
 
Lightweight BI Solutions are seeing Uptake
Lightweight BI Solutions are seeing UptakeLightweight BI Solutions are seeing Uptake
Lightweight BI Solutions are seeing Uptake
 
4239 Misys Bank Fusion Presentation
4239 Misys Bank Fusion Presentation4239 Misys Bank Fusion Presentation
4239 Misys Bank Fusion Presentation
 

Recently uploaded

2.20.24 Asian Americans and the Myth of the Model Minority.pptx
2.20.24 Asian Americans and the Myth of the Model Minority.pptx2.20.24 Asian Americans and the Myth of the Model Minority.pptx
2.20.24 Asian Americans and the Myth of the Model Minority.pptxMaryPotorti1
 
Barrow Motor Ability Test - TEST, MEASUREMENT AND EVALUATION IN PHYSICAL EDUC...
Barrow Motor Ability Test - TEST, MEASUREMENT AND EVALUATION IN PHYSICAL EDUC...Barrow Motor Ability Test - TEST, MEASUREMENT AND EVALUATION IN PHYSICAL EDUC...
Barrow Motor Ability Test - TEST, MEASUREMENT AND EVALUATION IN PHYSICAL EDUC...Rabiya Husain
 
skeletal system details with joints and its types
skeletal system details with joints and its typesskeletal system details with joints and its types
skeletal system details with joints and its typesMinaxi patil. CATALLYST
 
ACTIVIDAD DE CLASE No 1 - SOPA DE LETRAS
ACTIVIDAD DE CLASE No 1 - SOPA DE LETRASACTIVIDAD DE CLASE No 1 - SOPA DE LETRAS
ACTIVIDAD DE CLASE No 1 - SOPA DE LETRASMaria Lucia Céspedes
 
Andreas Schleicher - 20 Feb 2024 - How pop music, podcasts, and Tik Tok are i...
Andreas Schleicher - 20 Feb 2024 - How pop music, podcasts, and Tik Tok are i...Andreas Schleicher - 20 Feb 2024 - How pop music, podcasts, and Tik Tok are i...
Andreas Schleicher - 20 Feb 2024 - How pop music, podcasts, and Tik Tok are i...EduSkills OECD
 
Data Modeling - Entity Relationship Diagrams-1.pdf
Data Modeling - Entity Relationship Diagrams-1.pdfData Modeling - Entity Relationship Diagrams-1.pdf
Data Modeling - Entity Relationship Diagrams-1.pdfChristalin Nelson
 
catch-up-friday-ARALING PNLIPUNAN SOCIAL JUSTICE AND HUMAN RIGHTS
catch-up-friday-ARALING PNLIPUNAN SOCIAL JUSTICE AND HUMAN RIGHTScatch-up-friday-ARALING PNLIPUNAN SOCIAL JUSTICE AND HUMAN RIGHTS
catch-up-friday-ARALING PNLIPUNAN SOCIAL JUSTICE AND HUMAN RIGHTSCarlaNicolas7
 
UNIT 1 BIOMOLECULE_CARBOHYDRATES PRESENTATION
UNIT 1 BIOMOLECULE_CARBOHYDRATES PRESENTATIONUNIT 1 BIOMOLECULE_CARBOHYDRATES PRESENTATION
UNIT 1 BIOMOLECULE_CARBOHYDRATES PRESENTATIONSayali Powar
 
CONCEPTS OF ENVIRONMENT & ECOSYSTEM.pptx
CONCEPTS OF ENVIRONMENT & ECOSYSTEM.pptxCONCEPTS OF ENVIRONMENT & ECOSYSTEM.pptx
CONCEPTS OF ENVIRONMENT & ECOSYSTEM.pptxAnupkumar Sharma
 
LIPIDS UNIT ONE BIOMOLECULE PRESENTATION
LIPIDS UNIT ONE BIOMOLECULE PRESENTATIONLIPIDS UNIT ONE BIOMOLECULE PRESENTATION
LIPIDS UNIT ONE BIOMOLECULE PRESENTATIONSayali Powar
 
2.15.24 The Birmingham Campaign and MLK.pptx
2.15.24 The Birmingham Campaign and MLK.pptx2.15.24 The Birmingham Campaign and MLK.pptx
2.15.24 The Birmingham Campaign and MLK.pptxMaryPotorti1
 
Shapley Tech Talk - SHAP and Shapley Discussion
Shapley Tech Talk - SHAP and Shapley DiscussionShapley Tech Talk - SHAP and Shapley Discussion
Shapley Tech Talk - SHAP and Shapley DiscussionTushar Tank
 
The Ministry of Utmost Happiness by Arundhati Roy
The Ministry of Utmost Happiness by Arundhati RoyThe Ministry of Utmost Happiness by Arundhati Roy
The Ministry of Utmost Happiness by Arundhati RoyTrushali Dodiya
 
mean stack mean stack mean stack mean stack
mean stack mean stack  mean stack  mean stackmean stack mean stack  mean stack  mean stack
mean stack mean stack mean stack mean stackNuttavutThongjor1
 
BTKi in Treatment Of Chronic Lymphocytic Leukemia
BTKi in Treatment Of Chronic Lymphocytic LeukemiaBTKi in Treatment Of Chronic Lymphocytic Leukemia
BTKi in Treatment Of Chronic Lymphocytic LeukemiaFaheema Hasan
 
D.pharmacy Pharmacology 4th unit notes.pdf
D.pharmacy Pharmacology 4th unit notes.pdfD.pharmacy Pharmacology 4th unit notes.pdf
D.pharmacy Pharmacology 4th unit notes.pdfSUMIT TIWARI
 
Practical Research 1: Qualitative Research and Its Importance in Daily Life.pptx
Practical Research 1: Qualitative Research and Its Importance in Daily Life.pptxPractical Research 1: Qualitative Research and Its Importance in Daily Life.pptx
Practical Research 1: Qualitative Research and Its Importance in Daily Life.pptxKatherine Villaluna
 
UniSC Sunshine Coast library self-guided tour
UniSC Sunshine Coast library self-guided tourUniSC Sunshine Coast library self-guided tour
UniSC Sunshine Coast library self-guided tourUSC_Library
 

Recently uploaded (20)

2.20.24 Asian Americans and the Myth of the Model Minority.pptx
2.20.24 Asian Americans and the Myth of the Model Minority.pptx2.20.24 Asian Americans and the Myth of the Model Minority.pptx
2.20.24 Asian Americans and the Myth of the Model Minority.pptx
 
Barrow Motor Ability Test - TEST, MEASUREMENT AND EVALUATION IN PHYSICAL EDUC...
Barrow Motor Ability Test - TEST, MEASUREMENT AND EVALUATION IN PHYSICAL EDUC...Barrow Motor Ability Test - TEST, MEASUREMENT AND EVALUATION IN PHYSICAL EDUC...
Barrow Motor Ability Test - TEST, MEASUREMENT AND EVALUATION IN PHYSICAL EDUC...
 
skeletal system details with joints and its types
skeletal system details with joints and its typesskeletal system details with joints and its types
skeletal system details with joints and its types
 
ACTIVIDAD DE CLASE No 1 - SOPA DE LETRAS
ACTIVIDAD DE CLASE No 1 - SOPA DE LETRASACTIVIDAD DE CLASE No 1 - SOPA DE LETRAS
ACTIVIDAD DE CLASE No 1 - SOPA DE LETRAS
 
Andreas Schleicher - 20 Feb 2024 - How pop music, podcasts, and Tik Tok are i...
Andreas Schleicher - 20 Feb 2024 - How pop music, podcasts, and Tik Tok are i...Andreas Schleicher - 20 Feb 2024 - How pop music, podcasts, and Tik Tok are i...
Andreas Schleicher - 20 Feb 2024 - How pop music, podcasts, and Tik Tok are i...
 
first section physiology laboratory.pptx
first section physiology laboratory.pptxfirst section physiology laboratory.pptx
first section physiology laboratory.pptx
 
Data Modeling - Entity Relationship Diagrams-1.pdf
Data Modeling - Entity Relationship Diagrams-1.pdfData Modeling - Entity Relationship Diagrams-1.pdf
Data Modeling - Entity Relationship Diagrams-1.pdf
 
catch-up-friday-ARALING PNLIPUNAN SOCIAL JUSTICE AND HUMAN RIGHTS
catch-up-friday-ARALING PNLIPUNAN SOCIAL JUSTICE AND HUMAN RIGHTScatch-up-friday-ARALING PNLIPUNAN SOCIAL JUSTICE AND HUMAN RIGHTS
catch-up-friday-ARALING PNLIPUNAN SOCIAL JUSTICE AND HUMAN RIGHTS
 
UNIT 1 BIOMOLECULE_CARBOHYDRATES PRESENTATION
UNIT 1 BIOMOLECULE_CARBOHYDRATES PRESENTATIONUNIT 1 BIOMOLECULE_CARBOHYDRATES PRESENTATION
UNIT 1 BIOMOLECULE_CARBOHYDRATES PRESENTATION
 
CONCEPTS OF ENVIRONMENT & ECOSYSTEM.pptx
CONCEPTS OF ENVIRONMENT & ECOSYSTEM.pptxCONCEPTS OF ENVIRONMENT & ECOSYSTEM.pptx
CONCEPTS OF ENVIRONMENT & ECOSYSTEM.pptx
 
LIPIDS UNIT ONE BIOMOLECULE PRESENTATION
LIPIDS UNIT ONE BIOMOLECULE PRESENTATIONLIPIDS UNIT ONE BIOMOLECULE PRESENTATION
LIPIDS UNIT ONE BIOMOLECULE PRESENTATION
 
Caldecott Medal Book Winners and Media Used
Caldecott Medal Book Winners and Media UsedCaldecott Medal Book Winners and Media Used
Caldecott Medal Book Winners and Media Used
 
2.15.24 The Birmingham Campaign and MLK.pptx
2.15.24 The Birmingham Campaign and MLK.pptx2.15.24 The Birmingham Campaign and MLK.pptx
2.15.24 The Birmingham Campaign and MLK.pptx
 
Shapley Tech Talk - SHAP and Shapley Discussion
Shapley Tech Talk - SHAP and Shapley DiscussionShapley Tech Talk - SHAP and Shapley Discussion
Shapley Tech Talk - SHAP and Shapley Discussion
 
The Ministry of Utmost Happiness by Arundhati Roy
The Ministry of Utmost Happiness by Arundhati RoyThe Ministry of Utmost Happiness by Arundhati Roy
The Ministry of Utmost Happiness by Arundhati Roy
 
mean stack mean stack mean stack mean stack
mean stack mean stack  mean stack  mean stackmean stack mean stack  mean stack  mean stack
mean stack mean stack mean stack mean stack
 
BTKi in Treatment Of Chronic Lymphocytic Leukemia
BTKi in Treatment Of Chronic Lymphocytic LeukemiaBTKi in Treatment Of Chronic Lymphocytic Leukemia
BTKi in Treatment Of Chronic Lymphocytic Leukemia
 
D.pharmacy Pharmacology 4th unit notes.pdf
D.pharmacy Pharmacology 4th unit notes.pdfD.pharmacy Pharmacology 4th unit notes.pdf
D.pharmacy Pharmacology 4th unit notes.pdf
 
Practical Research 1: Qualitative Research and Its Importance in Daily Life.pptx
Practical Research 1: Qualitative Research and Its Importance in Daily Life.pptxPractical Research 1: Qualitative Research and Its Importance in Daily Life.pptx
Practical Research 1: Qualitative Research and Its Importance in Daily Life.pptx
 
UniSC Sunshine Coast library self-guided tour
UniSC Sunshine Coast library self-guided tourUniSC Sunshine Coast library self-guided tour
UniSC Sunshine Coast library self-guided tour
 

TWB Position Paper - BFSI Industry

  • 1. Position Paper on Value of Technical Publications in the Banking, Financial Services and Insurance Industry
  • 3. Introduction This paper presents the necessity and merits of TWB – Leading Technical Documentation technical publications in the Banking, Financial Services and Insurance (BFSI) sectors. Outsourcing Company Technical publications comprise a wide variety of TWB is a leading technical publisher with an material such as process and workflow excellent record of providing consummate technical documentation, market and research reports, user documentation to many major companies. guides, online help, white papers, classroom training material, reference guides, administration guides, TWB is the ideal choice of leading clients in the standard operating procedures, installation manuals, banking, finance and insurance sectors. TWB’s Web-based training materials, and product demos. critical support for mapping, merger, migration and training process documentation has helped meet In addition to their basic roles of providing loans, Merger and Acquisition (M&A) goals of a Fortune 20 saving deposits and investments, banks cater for financial company. services like e-banking, tele-banking and mobile banking. Increasing customer requirements and TWB works in close co-ordination with client teams complex applications make it essential for companies located globally, and assists them in managing and to provide their clients with quality deliverables, and maintaining technical documentation. We work adequate training. The entrepreneurial success in the round-the-clock with client teams and help them with e-Commerce market relies on objective-oriented up- quick responses that facilitate timely distribution of to-date information of the dynamic market that is documents around the globe. delivered by financial reports. Quality documentation of the business process is “Knowledge is people, money, learning, vital to the clients of the insurance and reinsurance flexibility and competitive advantage. Knowledge industry. Litigation issues are a main concern caused is more relevant to sustained business than by improper documentation. The policy capital or labor. And yet knowledge remains the documentation is the written contract which describes most neglected asset of a business. TWB helps the criteria for coverage and the basis for payment of you unlock and share your technical knowledge claims. Therefore, the need to avoid arguable with the world.” terminology remains crucial for the involved price risks. Optimized processes and quality documentation are key factors that govern profits and losses. The simplified documenting of existing or new processes, by technical specialists ensures better compliance. “TWB believes that technology cannot exist without being communicated effectively.” The Writers Block www.twb.in 1
  • 4. BFSI – Technical Publications Growth and Penetration of BFSI Challenges and Solutions Industry  The banking industry is likely to grow in future with Some of the challenges in documentation that most  a more qualitative rather than quantitative banking industries face today include:  approach. The total assets of all scheduled Converting banking output into attractive  commercial banks are expected to reach $ financial documents, statements and 4,090,000 by the end of March 2010. This will also  transaction letters. witness mergers and acquisitions around the globe.  Simplifying documentation of automated BFSI is evidently the largest industry as compared  complex banking processes to other growing industries, as per a report Documenting the complete range of risk released by NASSCOM. and contract details of insurance documents tailored to client needs With special expertise in business process documentation, TWB provides comprehensive documentation solutions to resolve these challenges. Documentation challenges are also found in the M&A processes. A critical part of the M&A challenge is the mapping, merging, and migration (including training) of these processes. TWB, however, found that the transition needs to occur on critical timelines for the M&A goals to be met. TWB has helped acquiring companies by leveraging on its process documentation and offshore program management expertise. Having understood the problem faced by the acquiring company, TWB proposed that the documentation of The banks’ assets are estimated to grow at a these processes be outsourced and done as an Compound Annual Growth Rate (CAGR) of 13.4% offshore activity. A purely offshore model allowed during the rest of the decade. There will be huge all TWB resources, across the spectrum, to be additions to the capital base and reserves towards brought into the delivery of documents. the liabilities. People will rely more on borrowed funds, with the pace of deposit growth slowing down side by side. Benefits Tapping the growth potential in rural markets by The companies of BFSI industry associated with volume growth for banks through banking TWB have benefitted immensely through awareness is an RBI measure to increase the professional documentation, the benefits include: Gross Domestic Product through Project Financial Transferring complex automated Literacy. Public awareness of services offered processes into easily understandable depends on the quality of documentation and the procedures medium chosen. Managing and maintaining process related “Despite the fallout and nationalization of documentation banks across developed economies, banks in Quick turnaround and very high savings in India seem to be on the strong fundamental opportunity costs base and seem to be well insulated from the financial turbulence emerging from the western economies.” - Reportlinker adds Indian Banking Sector Forecast to 2012 report. The Writers Block www.twb.in 2
  • 5. Value of Technical Publications Technical Communication for Communication for Different Levels of Transferring Product Knowledge Technical and Product Knowledge The purpose of technical communication is to transfer In technical publications, audience is the focal product knowledge to end users in a comprehensible point. Hence, the style, language, and content must manner. The strategies of communication and levels vary depending on the type of audience being of information vary depending on the type of product addressed. It is because every user has a specific and audience. role in the implementation and usage of the technology. Therefore, it is important that documents be created keeping in mind the role of Providing end users with information about a the person who will use the document. product’s operation and maintenance is critical to the market performance of the product. Hence, the need for quality documentation is imperative. For example, when you document a software application designed for highly technical users, it is sufficient to provide the users with quick reference In today’s business scenario, technical publications information to use the application. are often developed as an afterthought. This usually results in inaccurate and incomprehensible documentation, which, in turn, renders the users For users who start without technical or product incapable of using the products. knowledge, it is important to provide detailed product information along with instructions on how to use the product. Accurate, readily understandable, and quality documents determine how a product sells in the market and result in increased customer satisfaction. Attractive Publications as Useful Marketing Tools Faulty Assumptions that Result in Problems in Documentation Besides transferring knowledge, technical publications are also used for marketing a product. Before a product is released in the market, The faulty assumptions listed below result in information about the product needs to be incomprehensible document: effectively communicated to the customers.  Developers know their products better than Well-designed, accurately presented, and attractive anyone else – due to time constraints and limited marketing collaterals increase the market prospects resources, many companies assign their of a product and reduce support costs. documentation tasks to the programmers. This more often results in the creation of technology- centered information, while end users require task-oriented information.  Documentation of complex applications requires a longer learning curve for the writer - learning the product will not be a major obstacle for writers with the right technical background. The Writers Block www.twb.in 33
  • 6. Conclusion  Benefits of TWB’s Documentation Solutions: The customer meets its internal timelines and derives the full benefit of the solutions. Customers get processes documented in record time, which otherwise may have prevented sufficient process visibility. Overall, in terms of opportunity cost and savings in direct costs, TWB’s service pays back a 100x multiple to the customer.  Value of Technical Publications: Technical Publications are very essential for transferring product knowledge to end users. Provisioning of proper material to use the technology and products enables the user to accept and efficiently use the product. Faulty assumptions about documentation lead to inaccurate and hard-to-understand material. This also decreases the chances of marketing the products in the global market.  Role of Documentation Outsourcing: The complexity involved in implementing a documentation system requires that vendors and purchasers consider outsourcing their documentation needs to well-established technical publication solutions providers. This helps the company cut costs and at the same time deliver their products with quality documents. The Writers Block www.twb.in 44
  • 7. TWB Services TWB is India’s leader in technical communication outsourcing and education. TWB offers a complete suite of services that allows our customers to effectively publish their technical knowledge with their people and processes. TWB’s customers range from Global 500 – including Cisco, Accenture, McAfee, LG, Samsung, Citrix, SAP, Siemens, AOL, Intel; Indian technology majors – including Infosys, Wipro; Global defense majors - Pratt & Whitney, Honeywell, DRDO, HAL; and exciting technology startups. TWB's expertise in technical communication ranges from IT Products and Outsourcing, ITES, Banking, Financial, Aerospace, Defense, Ship Building to Hi-tech Manufacturing, and Discrete and Process Manufacturing. TWB’s services include: Technical Marketing Technical Product Documentation Quality Solutions Documentation Management  Datasheets  Administrator’s Guide  Datasheets  Copy Editing and Proof Reading  API Document  Cheat sheets  Managing Writing  Configuration Guide  Solution Briefs/Solution Brochures  Editing Services  Functional Specifications Document  Presentations –  Layout and Design Products/Corporate Profile  Installation Manual  Creating SLAs  Brochures and marketing collateral  Interface Document  Web content  Interactive Electronic Technical Business Documentation Manual (IETM)  Audio and video scripts  Maintenance Manual  Business Proposals  Press releases  Online Help  Legal Disclaimers  Direct mail  Operation Manual  Policy Manuals  Newsletter design copy  Product Demo  Style Guide Design  Sales catalogues  Product Specifications Document  Template Design  Sales sheets  Product Overview Document  Quick Reference Guide Business Communication Content Management  Release Notes  Short Reports  Requirement Analysis Document  Single Sourcing  Proposals  SDK Document  File Version Control  Case Studies  Troubleshooting Manual  Document Naming Conventions  Lab Reports  User Manual  Consistent Document Formatting  Memos  Open Source Documentation  Data Transformation  Progress/Interim Reports  Programmers Guides  Writing for Electronic Media  Functional Specifications Document  Use Cases Web site Development Illustrations  Online Help /Context Sensitive Help  Web 2.0 development  Troubleshooting Guides  Graphic Designing  Web content   Info graphics  Web applications Qualitative Analytics for  2D & 3D animation Decision Support Translation and Localization  Line drawings and illustrations Services  Economic Business Research Process Documentation  Industry Analysis  Software Translation Services  Workflows  Market Opportunity Analysis  Document Translation Services  Standard Operating Procedures  Competitive Business Analysis  Localization (L10N) Testing  ISO Documentation  Company & Prospect Profiling  Internationalization (I18N) Testing  CMM Documentation  Reporting Solutions  Assessment of Unmet Market Needs Records Management Deployment and Support  Status and Potential of Technologies  Document Management Solutions  Benchmarking of Strategies Vs  Record Management Storage and  Installation and Configuration Competition Retrieval Guides  Forecasting  Operations Manual  Sales Force Effectiveness  Market Assessments  Competitive Intelligence  Opinion Leadership  Emerging Markets - evaluation and research The Writers Block www.twb.in 5
  • 8. TWB Software Tools Expertise Our technical proficiency inin software and authoring tools includes: Our technical proficiency software and authoring tools includes: Unstructured Content XML Structured Editors Multimedia/Authoring Development  Epic  Adobe Flash®  Microsoft Word®  FrameMaker+SGML  Adobe Dreamweaver®  Adobe FrameMaker®  X-MetaL®  Microsoft FrontPage®  Adobe InDesign®  Adobe Captivate®  QuarkXPress® Macromedia Captivate  Adobe PageMaker® Graphics/Animations  Multimedia/Authoring/ Illustrations  Adobe Flash® Supporting tools  Adobe Photoshop®  Adobe Flash CS4 Professional  Adobe Fireworks®  Adobe Flash®  Adobe Illustrator CS3  Adobe Flex®  CorelDRAW Online Help  Adobe AIR®  Microsoft-Expression Graphic  Adobe Dreamweaver® Designer  Adobe Acrobat®  Xara Xtreme (Windows & Linux)  JavaHelp  Microsoft Silverlight®  CuteDraw  Adobe RoboHelp 7.0  Adobe Authorware®  Publisher3D(for animation)  HelpScribble  Adobe Director®  Sketsa SVG Editor (for vector  WebWorks Publisher  Adobe Captivate® graphics)  PowerCHM  Trivantis Lectora®  Techsmith Camtasia  Doc-To-Help  ASP.NET  Arbortext IsoDraw (technical  WinCHM  JSP illustrations for 2D and 3D)  HelpSmith 2.1.1(Windows)  JAVA  Fast-Help Graphics/Animation  MadCap Flare Standards  Help-Server  NVU Help  Adobe Flash®  SCORM 1.2 / 2004  Adobe Photoshop®  AICC XML  Adobe Illustrator®  W3C  Adobe Fireworks®  Section 508  Microsoft Silverlight®  XMetaL®  QTI XML  Microsoft Word 2003®, Databases  Microsoft Word 2007® Development and Publishing tools CMS/LMS  Microsoft Access  XSLT/XSL  Microsoft SQL Server  Sharepoint®  EDD  Moodle Flowcharting  Joomla,  WordPress  Microsoft Visio  Media Wiki  iGrafx  CMS Builder  EDraw  Author-it (formerly AuthorIT)  RFFlow  Alfresco  Flowbreeze  Smart Draw The Writers Block www.twb.in 6
  • 9. Industries Served TWB services a wide range of technology and knowledge-driven industries, helping them meet their markets better. These TWB services a wide range of technology and knowledge driven industries, helping them meet their markets better, these include: include:  Banking, Insurance and Financial Services  ITES/ KPO/ BPO  Consulting and Business Services  Pharmaceuticals and Biotechnology  Defense, Aerospace and Hi-Tech Manufacturing  Process Manufacturing and Allied Industries  Education and Learning  Steel, Ship Building, Construction and Aviation  IT, ITES  Telecom and Digital Communications TWB has been the preferred technical documentation outsourcing company for: TWB has been the preferred technical documentation outsourcing company for: The TWB Building US Office: No: 4062, 19th Main Road, TWB HAL 2nd Stage, 11701 Norwegian Wood Drive Bangalore – 560008 Austin, TX 78758 India. Landmark: Behind Carlton Towers Telephone: Telephone: +91.80.40741400 / +1.512.586.8357 +91.80.41256367 Corporate Enquiries: corp@twb.in The Writers Block www.twb.in 7