Pustina

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Pustina

  1. 1. • • • • • •• • •• • • • •• •• • • • • • • ••• • ••• • • • • • • • •• • • • • • • • • •• • • • • •• • • •• • • • • • •• • • • •• • • • • • • • • • • • • • • • • • • • • • • • • •• • • • • • • • • • Project Management Consulting
  2. 2. ■ Introduction ■ Examples of Global Projects ■ Key Areas and Issues § Team § Communication Plan § Metrics & Reporting § HR and Culture § Finance ■ Questions & Answers Project Management Consulting
  3. 3. ■ Petr Pustina (Senior Consultant) ■ Background § 15+ years experience in Consulting and Program & Project Management § Private and Government Organizations » US & Canada, EU, Czech Republic » Forestry, Mining, Energy, Logistics, Health Insurance, Banking (& Insurance), US State and Federal Government, Czech Government, Integrated Manafucturing § Business Consulting, Business Process Improvement, Organization Transformation & Integration, Business Continuity Management Project Management Consulting
  4. 4. ■ Global Workforce Reduction § EMEA, Asia-Pac, Americas § 47 countries § Over $100 million ■ IT Consolidation § EMEA & US § 10 countries § Over € 15 million, exluding Capex ■ ERP at Middle East Telecom § UK & Middle East § 4 countries § Over £ 50 million Project Management Consulting
  5. 5. ■ Traditional vs. Virtual § Virtual Teams are Teams of people who primarly interact electronically and who may meet face-to-face occasionally ■ Reasons for Virtual Teams § Not physically collocated § Not practical to travel to meet § Different time zones § Limitt travel costs § Reduce commute (work/life balance) ■ Technology to Support Virtual Teams § Network of people supported electronic links (like network nodes) to mediate interactions § MS NetMeeting & LiveMeeting, Interwise, WebEx, others… § Virtual Teams = Teams + Electronic Links + Groupware Project Management Consulting
  6. 6. ■ Strategies for Virtual Teams § Hold initial face-to-face meeting § Have periodic face-to-face meeting to resolve conflicts and maintain team cohesiveness § Establish clear code of conduct or ground rules § Motivate (reward and recognize performance) § Use visuals § Use caution in tone and language ■ Benefits § Work from Anywhere at Anytime § Skills can be obtained from anywhere § Project expenses significantly reduced or eliminated § No commute time Project Management Consulting
  7. 7. Situation Stage Strategy Implementation Solicit Feedback Assessment Development • Evaluate the • Develop Global • Execute • Measure the results of Tasks environment Communication strategy communications plan the communications and plan program • Establish goals • Integrate Global Communication timeline into project plan • Communications • Global Communications • Implemented • Feedback survey objectives considerations communications Deliverables • Interview guide program through the • Baseline • Communication matrix vehicles and in line • Survey and Interview results communications by audience, vehicle, with the timeline assessment message, timing • Communications • Communications training and milestones by supporting materials Program/Region/Country Project Management Consulting
  8. 8. Metrics & Reporting ■ Global Needs § Communicate, with clarity, to key stakeholders the status of the program and/or project, leading to decisions and actions that can make the difference between success and failure § Identify the warning signs that a program and/or project is veering off course and implement measures that will put it back on track Business Stakeholders KT Work Migration Work Resources Scope Case Benefits Communication & Schedule & Schedule Lege Green - STAY THE COURSE - no corrective action nd: Yellow - WARNING - required action required in corrective Red - URGENT - near term action required the corrective immediately Project Management Consulting
  9. 9. Metrics & Reporting Project Management Consulting
  10. 10. Metrics & Reporting ■ Throughout the project, there are number key management threads that need to be constantly managed to ensure successful outcome Project Management Consulting
  11. 11. Project Management Consulting
  12. 12. Country 1 Region 1 Country 2 Steering Country 3 Committee Country 4 Region 2 Country 5 Country 6 Each country On Tuesdays, each On Wednesday, the PMO submits a Region conducts conducts phone calls with dashboard to the phone calls with the each Region to review regional office on countries to review their respective Monday evening. their dashboards. The dashboards. The most most important items important points are are summarized onto a summarized and compiled regional dashboard and into a Steering Committee it is submitted to the Dashboard. The project PMO on Tuesday manager presents this evening. dashboard to the Steering Committee at a weekly check-in meeting. Project Management Consulting
  13. 13. Issues Communication Operational Plan Resolutions & & Change Execution Decisions Management Green Green Green Yellow ON PLAN ON PLAN ON PLAN % complete today: --% •Implementation plan •Coffee talk with On track (yes/no): approved ISSUES employees preview for ON PLAN •List of employees received 3rd September •List received and verified and verified OUTSTANDING •Separation template ISSUES preparation in progress ISSUES ISSUES OUTSTANDING •All questions are clarified. The contacts are OUTSTANDING established with the consultant •One employee is on vacation - need to wait for his return (30th August) OUTSTANDING •Need to define how to reach agreement with employee who is on LOA (before the contact with he employee) Project Management Consulting
  14. 14. Metrics & Reporting ■ Project Dashboard § Will enable you to predict project outcome § Will facilitate better communication by translating project status into executive decisions and actions § Depicts the state of project using “traffic signal” concept § Functions as built-in agenda for steering committees § Focuses attention on key project issues § Acts as a catalyst for decisions and actions that will make the difference in business results Project Management Consulting
  15. 15. ■ HR Administration § Statutory requirements & Local laws § Visas, permits, insurance § Local administration § Staff Rotation ■ Culture § Languages § Working environment § Briefings and educating § Culture shock Project Management Consulting
  16. 16. Program Sponsor Or Executive Committee “Owner” The place of the PMO in the organization of the project is critical to its Steering Group “Guidance” success. PMO PMO Manager It is important from a “Direction” number of perspectives; Global governance, leadership, sponsorship Project Project Project from stakeholders and Manager Manager Manager HR administration Project Project issues. Manager Manager “Delivery” Project Management Consulting
  17. 17. ■ Finance § Statutory requirements § Tax treaties § Tax impact on project staff § Currency conversions & issues § Vendor Management § Local contracts § Expense policies § Asset Management ■ Benefits § Measurable & Tracked § Avoid pitfalls § May be included on Dashboard Project Management Consulting
  18. 18. ANY QUESTIONS? Project Management Consulting
  19. 19. Project Management Consulting

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