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Von der Customer-Journes-Analyse zur operativen Exzellenz im Kundenservice

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Die zunehmende Digitalisierung ändert Strukturen grundlegend und neue Möglichkeiten entstehen – das ist schon seit einigen Jahren unternehmerisches Grundwissen.
Gerade im Kundenkontakt und damit besonders im Servicebereich bieten sich für Unternehmen umfassende Chancen zur Weiterentwicklung.

Im Whitepaper „Von der Customer-Journey-Analyse zur operativen Exzellenz im Kundenservice“ nehmen Sie die Kundenperspektive ein und erfahren, wie Sie die Chancen digital unterstützter Serviceprozesse gewinnbringend nutzen können.
Downloaden Sie hier das komplette Whitepaper: https://www.t-systems-mms.com/expertise/downloads/whitepaper-kundenservice-mit-methodik/

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