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TSW Las Vegas 2017 Conference Attendee Guide

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TSW is an unrivaled source of peer learning, networking, and idea sharing. Join us to learn how to plan and execute the critical cross-company interlocks that will enable you to succeed in the cloud economy.

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TSW Las Vegas 2017 Conference Attendee Guide

  1. 1. Oct 23-25, 2017 | ARIA Resort & Casino, Las Vegas CONFERENCE ATTENDEE GUIDE Art and Science of The Customer Journey LASVEG AS • 2017
  2. 2. WHY ATTEND THE TECHNOLOGY SERVICES WORLD CONFERENCE Join thousands of other technology and services practitioners to learn about current trends, see the latest innovations, and engage with the best and the brightest minds the technology industry has to offer. You’re sure to come away from the conference with a wealth of knowledge, inspiration, and the tools you’ll need to help your business grow. www.tsia.com/tsw
  3. 3. ABOUT THE ART AND SCIENCE OF THE CUSTOMER JOURNEY The journey you take your customers on through day-to-day interactions and the organizational changes you need to make to successfully deliver those outcomes are crucial to achieving high growth and profitability going forward. The industry is rapidly changing, from the way customers buy and consume their technology to how suppliers make money. As a result, tech companies are having to rethink how they operate, beginning with their customer journeys. At the heart of this change is knowing how to connect your products and services to the outcomes your customers hope to achieve, ensuring they derive the most value from your offers. To optimize your ability to deliver measurable business outcomes through your technology, you must deliver a consistent customer experience that keeps them consuming more and more of your value. www.tsia.com/tsw
  4. 4. WHO BENEFITS FROM ATTENDING TSW SERVICE LEADERS responsible for building service capabilities that scale with the business and deliver outcomes. SALES LEADERS that are looking for ways to re-engineer their selling motions to cost-effectively land and expand customers. PRODUCT DESIGNERS that are working to develop competitive offers that are both sticky and profitable. CFOS that are working to identify the target financial model for the new tech-as-a-service busness model. www.tsia.com/tsw
  5. 5. I have been attending TSW since TSIA’s inception. It is the one technology services conference that you must attend to stay at the forefront of the services industry. Sean Kelly, Juniper Networks Great 3 days. Valuable conference and breakout sessions; simplified some very difficult execution challenges. We are going back excited with some valuable lessons and playbooks on portfolio and pricing to deliver profitable services. Dilip Kumar, Dimension Data We are always trying to innovate, stay unique, and close any gaps that we might have in our service delivery. Attending TSW gave us great content to use in our future plans and more importantly, good takeaways that will prevent us from making any costly errors. Paulina Adams, RES Software WHAT PEOPLE THINK ABOUT TSW “ “ “ “ “ “ www.tsia.com/tsw
  6. 6. 6PCONSULTINGGROUP|A10NETWORKS|ACESSE|ADOBE|ADTRAN|ADVANCEDSOLUTIONS|AESYNT|AGILQUEST | AKAMAI | ALCATEL-LUCENT | ALFRESCO SOFTWARE | ALLOCATE SOFTWARE| ALLSCRIPTS HEALTHCARE | AMAG TECH- NOLOGY | AMDOCS | ANCILE SOLUTIONS | APPTIO | ARBOR NETWORKS | ARRIS GROUP | ASPECT SOFTWARE | AU- TODESK | AVAYA | AVIAT NETWORKS | AVID TECHNOLOGY | AXWAY | BAXTER HEALTHCARE | BAYER HEALTHCARE | BENTLEY SYSTEMS | BEST BUY | BLACKBAUD | BLUE COAT SYSTEMS | BLUENOSE ANALYTICS | BMC SOFTWARE | BRIGHTCOVE | BROADSOFT | BROCADE | BRONTO SOFTWARE | CA TECHNOLOGIES | CALLIDUS CLOUD | CAMSTAR SYSTEMS | CARESTREAM HEALTH | CARL ZEISS | CARNIVAL CRUISE LINES | CDK GLOBAL | CDW | CELLEBRITE | CERIDIAN | CIENA | CISCO | CITRIX ONLINE | COMMVAULT SYSTEMS | COMPUGEN | CONVERGYS RTM | CORAID | CORIANT | CORP- TAX | CUBIC | DASSAULT SYSTEMES | DATA#3 | DELL | DELTEK | DEMANDWARE | DEPARTMENT OF DEFENSE | DIEBOLD | DIGITAL HANDS | DROPPOINT | EAGLE INVESTMENT SYSTEMS | EARTHBEND | EASTMAN KODAK | ELEKTA | ELLUCIAN | EMC | EMERSON | ENDRESS+HAUSER | ENERNOC | ERICSSON | ESG | ESKO | ESRI | EXITCERTIFIED | EXTENET SYS- TEMS | EXTREME NETWORKS | FEI COMPANY | FESTO DIDACTIC | FICO | FIRE EYE | FLEXERA SOFTWARE | GAINSIGHT | GENESYS TELECOMMUNICATIONS | GIGAMON | HANSON RESEARCH | HIREVUE | HORTONWORKS | HOUSE OF BRICK TECHNOLOGIES | HEWLETT-PACKARD | HYLAND SOFTWARE | IBM | IMAGINE COMMUNICATIONS | IMPERVA | IMPRIVA- TA | INFOR | INFORMATICA | INNOVATIA | INTELERAD MEDICAL SYSTEMS | INTERMEDIA.NET | IGT | INTUITIVE SURGICAL ISILON SYSTEMS | IT.COM | JDA SOFTWARE | JEPPESEN | JUNIPER NETWORKS | KASPERSKY LAB | KEYNOTE SYSTEMS | KODAK ALARIS | KONY SOLUTIONS | KRONOS | LABTECH SOFTWARE | LANDESK SOFTWARE | LANIER WORLDWIDE | LENOVO | LEXMARK | LIVEPERSON | MARKETO | MARKLOGIC | MCAFEE | MCKESSON | MEDIDATA SOLUTIONS | MEN- TOR GRAPHICS | MICROSOFT | MOBILEIRON | MOTOROLA SOLUTIONS | MT UNIREPAIR | NCINO | NCR | NETAPP | NET- SCOUT SYSTEMS | NETSUITE | NEUSTAR | NEXT PHASE | | NIIT | NIKON PRECISION | NUANCE COMMUNICATIONS | OKTA | OLYMPUS | ONTARIO SYSTEMS | ONX ENTERPRISE SOLUTIONS | OOYALA | OPENTEXT | ORACLE | OSISOFT | PALO ALTO NETWORKS | PARATA SYSTEMS | PAYCOR | PEGASYSTEMS | PENTAHO | PERCEPTIVE SOFTWARE | PERKINELMER | PHILIPS HEALTHCARE | PITNEY BOWES | PLURIBUS NETWORKS | POLYCOM | PROFITSTARS | PROGRESS SOFTWARE | PROS | PTC | PWC | QLIK | QUALITY SEASONS | QUANTUM | RAPID7 | READSOFT AB | RED HAT | RICOH AMERICAS | RIVERBED TECHNOLOGY | RL SOLUTIONS | ROCKWELL AUTOMATION | RSA | S.W.I.F.T. | SAGE | SALESFORCE | SAP AG | SAS INSTITUTE | SCHNEIDER ELECTRIC | SEAGATE TECHNOLOGY | SELERANT | SERVICEMAX | SERVICENOW | SER- VICESOURCE | SIEMENS | SIGMA SOLUTIONS| SIGMANET | SILICON GRAPHICS | SITA | SLALOM | SONY ELECTRONICS | SQS | ST. JUDE MEDICAL | STARTECH.COM | STRATUS TECHNOLOGIES | STRYKER | SUTHERLAND GLOBAL SERVICES | SYMANTEC | TECH 2000 | TEKELEC | TEKTRONIX | TELETRACKING TECHNOLOGIES | TELOGIS | TERADATA | THERMO FISHER SCIENTIFIC | THOMSON REUTERS ELITE | TOKYO ELECTRON AMERICA | TOLEDO DO BRASIL INDUSTRIA DE BALAN | TRAVELCLICK| TRICENTIS | TYLER TECHNOLOGIES | UNIFY | UNISYS | VCE | VERISIGN | VION | VITAL IMAGES | VMWARE | VOCOLLECT | VOLOGY | VXI GLOBAL SOLUTIONS | WATCHGUARD TECHNOLOGIES | WATERS | WESPIRE TSW ATTENDEE PROFILE www.tsia.com/tsw Job Level 33% DIRECTOR 17% MANAGER 27% VP & ABOVE 13% INDIVIDUAL Job Focus 13% OTHER 6% MARKETING 17% OPERATIONS 6% OFFER MGMT. 37% SERVICES DELIVERY 11% SALES 10% STRATEGY
  7. 7. JOIN THE CONVERSATION AT TSW www.tsia.com/tsw # STEP 1 Start using the event hashtag #TSW17 STEP 2 Follow us on social media @TSIACommunity STEP 3 Connect with other attendees using the TSW App STEP 4 Grab social media-ready visuals from our TSW image repository >Access Now
  8. 8. REGISTER EARLY TO SAVE REGISTER NOW! CONFERENCE PASS SAVE 30% (Thru May 31) SAVE 20% (Jun 1-Jul 31) SAVE 10% (Aug 1-Sept 15) FULL PRICE (Sept 16-Oct 20) ON-SITE (Oct 21-25) Member $1,607 $1,836 $2,066 $2,295 $2,395 Non-Member $1,887 $2,156 $2,426 $2,695 $2,795 TSIA members may also register using available conference vouchers. www.tsia.com/tsw
  9. 9. Art and Science of The Customer Journey PRESENTED BY TSIA • OCT 23-25 LASVEG AS • 2017 www.tsia.com/tsw POWERED BY TECHNOLOGY SERVICES INDUSTRY ASSOCIATION © Technology Services Industry Association | 17065 Camino San Bernardo, Ste. 200 | San Diego, CA 92127 | www.tsia.com

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