TSW is an unrivaled source of peer learning, networking, and idea sharing. Join us to learn how to plan and execute the critical cross-company interlocks that will enable you to succeed in the cloud economy.
Oct 23-25, 2017 | ARIA Resort & Casino, Las Vegas
CONFERENCE ATTENDEE GUIDE
Art and Science of
The Customer Journey
AS • 2017
WHY ATTEND THE TECHNOLOGY SERVICES WORLD CONFERENCE
Join thousands of other technology and services
practitioners to learn about current trends, see the
latest innovations, and engage with the best and the
brightest minds the technology industry has to offer.
You’re sure to come away from the conference with a
wealth of knowledge, inspiration, and the tools you’ll
need to help your business grow.
ABOUT THE ART AND SCIENCE OF THE CUSTOMER JOURNEY
The journey you take your customers on through day-to-day interactions and the
organizational changes you need to make to successfully deliver those outcomes are
crucial to achieving high growth and profitability going forward. The industry is rapidly
changing, from the way customers buy and consume their technology to how suppliers
make money. As a result, tech companies are having to rethink how they operate,
beginning with their customer journeys.
At the heart of this change is knowing how to connect your products and services to
the outcomes your customers hope to achieve, ensuring they derive the most value
from your offers. To optimize your ability to deliver measurable business outcomes
through your technology, you must deliver a consistent customer experience that
keeps them consuming more and more of your value.
WHO BENEFITS FROM ATTENDING TSW
responsible for building
service capabilities that scale
with the business and
that are looking for ways
to re-engineer their selling
motions to cost-effectively
land and expand customers.
that are working to develop
competitive offers that are
both sticky and profitable.
that are working to identify
the target financial model for
the new tech-as-a-service
I have been attending TSW since TSIA’s inception. It is the one technology
services conference that you must attend to stay at the forefront of the
Sean Kelly, Juniper Networks
Great 3 days. Valuable conference and breakout sessions; simplified some very
difficult execution challenges. We are going back excited with some valuable lessons
and playbooks on portfolio and pricing to deliver profitable services.
Dilip Kumar, Dimension Data
We are always trying to innovate, stay unique, and close any gaps that we might
have in our service delivery. Attending TSW gave us great content to use in our
future plans and more importantly, good takeaways that will prevent us from
making any costly errors.
Paulina Adams, RES Software
WHAT PEOPLE THINK ABOUT TSW
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REGISTER EARLY TO SAVE
(Thru May 31)
(Jun 1-Jul 31)
(Aug 1-Sept 15)
(Sept 16-Oct 20)
Member $1,607 $1,836 $2,066 $2,295 $2,395
Non-Member $1,887 $2,156 $2,426 $2,695 $2,795
TSIA members may also register using available conference vouchers.