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Service Revenue Generation Benchmark Trends

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TSIA Membership Offers companies with a service organization the unique opportunity to benchmark against industry peers so you can identify your strengths and pinpoint where you need improvements. The Service Revenue Generation Benchmark Study is one of the many benefits companies enjoy when joining TSIA.

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Service Revenue Generation Benchmark Trends

  1. 1. www.tsia.com TSIA Benchmark Key Trends Service Revenue Generation
  2. 2. www.tsia.com TSIA Membership Offers the Unique Opportunity… …to benchmark against industry peers so you can identify your strengths and pinpoint where you need improvements.
  3. 3. www.tsia.com Here’s a look at 4 key research trends from TSIA’s Service Revenue Generation Benchmark Study that can help you make incremental improvements to your business. 3
  4. 4. www.tsia.com Key Research Trend #1 of total company revenue is represented as support contract revenue. Source: TSIA 2016 SRG Benchmark Survey 43% For Enterprise Application Software Companies…
  5. 5. www.tsia.com Key Research Trend #2 of total company revenue is represented as support contract revenue. Source: TSIA 2016 SRG Benchmark Survey 18% For Hardware & Equipment Companies…
  6. 6. www.tsia.com Key Research Trend #3 of companies deploy Support Sales Specialists to assist sales teams with selling new support contracts at the point of technology sale. Source: TSIA 2016 SRG Benchmark Survey 58%
  7. 7. www.tsia.com Key Research Trend #4 of companies deploy dedicated renewal teams to optimize renewal rates on a lower cost structure. Source: TSIA 2016 SRG Benchmark Survey 80.2%
  8. 8. www.tsia.com Benchmark your service revenue generation… …with TSIA, and let us show you the proven path to success. 8 www.tsia.com © Copyright 2016 Technology Services Industry Association Source: 2016 TSIA Service Revenue Generation Benchmark Study
  9. 9. www.tsia.com Not a TSIA member yet? No problem! Download the Service Revenue Generation Benchmark Preview

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