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Managed Services Benchmark Key Trends

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TSIA Membership Offers technology companies the unique opportunity to benchmark against industry peers so you can identify your strengths and pinpoint Managed Services Benchmark Study that can help you identify your strengths and pinpoint where you need improvements.

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Managed Services Benchmark Key Trends

  1. 1. www.tsia.com TSIA Benchmark Key Trends Managed Services
  2. 2. www.tsia.com TSIA Membership Offers the Unique Opportunity… …to benchmark against industry peers so you can identify your strengths and pinpoint where you need improvements. With more than 50 Managed Services memberships, TSIA has the most comprehensive benchmark program in the industry.
  3. 3. www.tsia.com Here’s a look at 5 key research trends from TSIA’s Managed Services Benchmark Study that can help you make incremental improvements to your business. 3
  4. 4. www.tsia.com 4 54% Of managed services revenue is derived from remote monitoring and operation of technology. Source: TSIA 2016 Managed Services Benchmark Study Key Research Trend #1
  5. 5. www.tsia.com 5 26% Of managed services revenue is derived from Managed XaaS. Source: TSIA 2016 Managed Services Benchmark Study Key Research Trend #2
  6. 6. www.tsia.com 6 14% Is the median managed services operating income. Source: TSIA 2016 Managed Services Benchmark Study Key Research Trend #3
  7. 7. www.tsia.com 7 95% Is the year-over-year revenue retention rate (% of total MS revenue that is maintained from previous year). Source: TSIA 2016 Managed Services Benchmark Study Key Research Trend #4
  8. 8. www.tsia.com 8 31% Of managed services executives report directly to the CEO or COO. Source: TSIA 2016 Managed Services Benchmark Study Key Research Trend #5
  9. 9. www.tsia.com Benchmark your managed services… …with TSIA, and let us show you the proven path to success. 9 www.tsia.com
  10. 10. www.tsia.com Not a TSIA member yet? No problem! Download the Managed Services Benchmark Preview

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