www.tsia.com Take a peek at the Gainsight Pulse 2016 Keynote by JB Wood of TSIA.
TSIA’s new book Technology as a Service Playbook details the specific tactics that SaaS and other subscription model companies must employ to achieve solid profitability. Over time, they must evolve their business and financial models in specific ways. They must know what pillars for success should be embedded into their offers and their customer engagement models in order to facilitate not just current success, but future profits. In this session, we will examine the six economic moats that have made tech such a profitable industry and how most cloud companies are MISSING them! Specifically, we will focus on the critical role that Customer Success organizations can play in building economic moats that help you maintain competitive advantage, keep customers on your platform, and most importantly, produce profits.