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Training and development at TSI

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This is a brief presentation of the most popular workshops, courses and short term programs on offer in the United Arab Emirates.

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Training and development at TSI

  1. 1. Training and Development at TSI Most popular workshops, courses and short term programs on offer in the United Arab Emirates!
  2. 2. Contemporary Management Program This three day program focuses on the fundamentals of the practice of management in general including human resources, leadership and management theories and the art of communication. It explores the functions of management and the aspects of the organizational environment and is suitable for all mid- level management personnel. Goals and Objectives: This is an introductory management program and both principles and practices of management as an academic discipline will be surveyed, examined, and reviewed. Participants will acquire knowledge through the material presented and the activities that are directly related to the workplace. The following are specific objectives of this course: a. to understand the roles and functions of managers at various (entry, middle and the top) levels b. to explain the relationships between organizational mission, goals, and objectives c. to comprehend the significance and necessity of managing stakeholders d. to conceptualize how internal and external environments shape organizations and their responses e. to demonstrate an empirical understanding of various organizational processes and behaviors and the theories associated with them f. to demonstrate critical thinking skills in identifying ethical, global, and diversity issues in planning, organizing, controlling and leading functions of management g. to understand organizational design and structural issues
  3. 3. Customer Service This one day course equips you with the skills to deliver consistent service excellence at every customer 'touch point'. It will also enable you to handle difficult situations and achieve increased customer satisfaction and loyalty. Companies that offer differentiated, reliable and customer-friendly service have a distinct competitive advantage. Because customers have become more demanding, no longer do they choose speed, quality or price - they now expect all three. This course focuses on the key actions required to achieve real excellence in customer service. The key to customer handling is practice, so you will be encouraged to use real life examples from your place of work to see how you can improve the quality of customer service you provide. Aims of the offering: The one-day workshop will be interactive and cooperative ensuring participants have the ownership for their input and for building confidence. This workshop will focus on the social skills of the unique customer service. This workshop will focus on: How your customers and clients perceive excellence Understanding, listening, and action planning to meet client needs Analyzing of your strengths and weaknesses at a personal and organizational level - and how to improve Strengthening your brand: building client and customer loyalty Developing a service culture: 'walking the talk', making service delivery a reality in your organizational culture Establishing a personal presence, impact and authority - taking control of how we come across Creating ambassadors - helping your people develop the understanding, knowledge and confidence they need to make excellence a reality
  4. 4. Stress Management It may seem that there’s nothing you can do about stress, but you have more control than you might think. In fact, the simple realization that you’re in control of your life is the foundation of stress management. Managing stress is all about taking charge: of your thoughts, emotions, schedule, and the way you deal with problems. This one hour workshop will assist you in identifying the sources of stress in your life and will provide an opportunity for you to look at how you cope with stress. This workshop will outline 6 stress management strategies that will assist you adopt a healthier lifestyle. There are many healthy ways to manage and cope with stress, but they all require change. Aims of the Offering: This one-hour workshop will be interactive and cooperative ensuring participants have the ownership for their input and for identifying individual stress factors. The focus will be on: Identifying the sources of stress in your life Learning about hidden sources of stress Recognizing 6 stress management strategies: Stress management strategy #1: Avoid unnecessary stress Stress management strategy #2: Alter the situation Stress management strategy #3: Adapt to the stressor Stress management strategy #4: Accept the things you can’t change Stress management strategy #5: Make time for fun and relaxation Stress management strategy #6: Adopt a healthy lifestyle
  5. 5. The Executive Secretary & Modern Office Management This course will concentrate on various types of office administrative duties, such as the new definition of office management, daily routines, time and elf-management and preparing for meetings, as well as writing business letters, memos, faxes, e-mails and taking minutes of a meeting. The course will be highly interactive and will provide practical and valuable tips for performing countless job responsibilities effectively and efficiently. This course is designed to provide a comprehensive guide for executive administrative professionals looking to significantly improve skills and enhance professional value and career potential. Course Objectives: To identify present, individual strengths and weaknesses in the performance of executive secretarial duties To identify the elements of good office design and environmental features to facilitate work flow and good communications To analyze the personal attributes and requirements of the executive secretary To identify the basic management concepts of goal identification, setting priorities, implementation and evaluating effectiveness To learn the techniques of effective time management To organize, prioritize and store paper documents To use technology in the office to the best advantage To be aware of the communication process in business. To relate business ethics to day to day ethical dilemmas in the office To be aware of the importance of motivation at work
  6. 6. Career Development: Discover your Personality Temperament with Personality Dimensions Personality Dimensions® is the latest evolution in presenting Personality Temperament Theory. It builds on research conducted in Canada over a 10 year period, and the foundations established by the work of Carl Jung, David Keirsey, Linda Berens, as well as a history of Temperament that spans 25 centuries. Course Overview: The Personality Dimensions® system utilizes a convenient card sort and short questionnaire to reveal your temperament preference. In addition to being the first Temperament assessment to incorporate the Introversion/Extraversion dichotomy, Personality Dimensions also uses four colors along with short descriptors and symbols to represent the Temperament preferences: Inquiring Green, Organized Gold, Authentic Blue, Resourceful Orange. These combined aspects create a common language of understanding of yourself and others based on characteristics, strengths, functional skills and potential weaknesses. As a team member, each Temperament will explore and identify their needs, their preferences, gaining cooperation and problems that may arise. In addition, rewarding team members is just as important if not more so and each Temperament will appreciate their reward differently. Important Tips to Remember: We are all Plaid! You will do this tool a grave injustice if you use the information you learn here to stereotype or label others. Remember, we can and do function from all perspectives, but some require less effort and will feel more comfortable than others and this is different for each person.
  7. 7. Please contact us to design a program best suited for your organization: Address: Office G-13, Block 13 Dubai Knowledge Village Dubai, UAE Office: +9714-458-8321 Fax: +9714-458-8146 Email: tsi-dubai@tsi-mena.com Website: www.tsi-mena.com

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